Name: Unscripted Durham Hotel
Telephone: (984) 329-9500

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Phone: (984) 329-9500

Directions 4

Lockhart Room

Occupancy: 40 - 40
Area: 975 square feet
Maximum Occupancy: 40
Height: 8 feet

Configuration	Occupancy	Area
Lockhart Room	40	975 sq ft
Lockhart Room	40	975 sq ft

Google Rating

Shani Rodgers 2 months ago

Yes. The location is centralized and with in walking distance to everything including the DPAC. The staff is amazing and the only reason for the 3 stars. The rooms, they are less desirable. There was no shower door, water ends up everywhere on the floor when stepping out so make sure you put a towel down. There is a gap at the bottom of the entrance door (forgot to take a picture), put another towel down. The walls are super thin and the windows/door block no sound, you will hear everything, including a random party at 5:04a. Lastly, the pool is OPEN to the public. So if you are traveling with children please keep this in mind. Maybe this was just my room and it's location but I won't be back.
Connor Cox a month ago

Room was very small but quaint. However my main grievance is with the false advertising. The hotel claims to have a grab and go breakfast but no such thing exist. You are set up for a standard hotel continental breakfast by the wording on their website, posters around the hotel, and by how the hotel reception refers to breakfast hut when you actually attempt to eat you realize you have to place an order like it is a restaurant. Not only that but the choices are small and the food all frozen! So great for a night to sleep in Durham but you better have planned ahead on what food you are going to eat.
Tim Pierce a month ago

Great hotel centrally located in downtown Durham. Roof top pool and bar with tons of seating. Access to each floor from parking garage makes it convenient. Tons of shopping and dining choices right outside the doors.
Rooms looked newly renovated with nice decor. Staff was amazing and helpful. Price was fair considering location. Definitely recommend staying here.
Lindsay Pafumi 2 weeks ago

The most overpriced hotel I have ever been in. The rooms are dirty and give off cheap motel.. It looks nothing like the photos and the rooftop pool is tiny. Breakfast is not complimentary. There aren’t charging ports in the rooms. There is no coffee stations. Save yourself money and stay at the Marriott across the street. The only good things were the location and the bartender Jayce and his partner (I can’t remember his name). They were the best part of the visit. Would not stay again unless they cleaned it up and reduced the price dramatically.
Joey mugica a month ago

Absysmal experience.
I recently stayed at the Unscripted Hotel in downtown Durham for one night (check-in on July 4 and check-out on July 5), and unfortunately, the experience fell well below my expectations.

One of the biggest disappointments was the pool. It is much smaller than it appears, but what was most frustrating was learning only after checking in that the hotel sells $15 day passes to the general public. As a paying overnight guest, I expected a level of exclusivity and a relaxing resort-style atmosphere. Instead, the pool was crowded with non-guests, making it difficult to enjoy the amenity that was one of the reasons I booked the property. I asked when does the pool close, they said 9 PM. Then asked when does the pool close to the general public, the answer was 9 PM when the bar closes.

The condition of the pool itself was also concerning. The water was murky, dirty, overcrowded and cleanliness appeared to be lacking. During my visit, people using day passes were eating watermelon while standing in the pool, which further detracted from the overall experience. Ironically, a legitimate hotel guest had a sweet dog by the pool that was far better behaved than many of the people using day passes.

What makes this especially disappointing is that the hotel's website does not clearly disclose that the pool is open to the public through inexpensive day passes. Had I known this beforehand, I likely would have chosen a different property. This level of public access significantly diminishes the sense of privacy and exclusivity that guests paying full room rates should reasonably expect.

As a result of the overcrowded and underwhelming pool experience, I ended up checking out early—while many of the day-pass visitors, who paid only a fraction of what I did for my stay, continued enjoying the facilities.

Overall, this experience did not reflect the quality or standards I associate with the Hyatt brand. Greater transparency about public pool access and improved maintenance of the pool area would go a long way toward improving the guest experience rather than the false advertising.

I will never stay there again and am fighting for a refund.