Unscripted Durham Hotel

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Phone: (984) 329-9500

Directions 4

Lockhart Room

Occupancy: 40 - 40
Area: 975 square feet
Maximum Occupancy: 40
Height: 8 feet

Configuration	Occupancy	Area
Lockhart Room	40	975 sq ft
Lockhart Room	40	975 sq ft

Google Rating

Tim Pierce 2 months ago

Great hotel centrally located in downtown Durham. Roof top pool and bar with tons of seating. Access to each floor from parking garage makes it convenient. Tons of shopping and dining choices right outside the doors.
Rooms looked newly renovated with nice decor. Staff was amazing and helpful. Price was fair considering location. Definitely recommend staying here.
Lindsay Pafumi 2 months ago

The most overpriced hotel I have ever been in. The rooms are dirty and give off cheap motel.. It looks nothing like the photos and the rooftop pool is tiny. Breakfast is not complimentary. There aren’t charging ports in the rooms. There is no coffee stations. Save yourself money and stay at the Marriott across the street. The only good things were the location and the bartender Jayce and his partner (I can’t remember his name). They were the best part of the visit. Would not stay again unless they cleaned it up and reduced the price dramatically.
Joey mugica 2 months ago

Absysmal experience.
I recently stayed at the Unscripted Hotel in downtown Durham for one night (check-in on July 4 and check-out on July 5), and unfortunately, the experience fell well below my expectations.

One of the biggest disappointments was the pool. It is much smaller than it appears, but what was most frustrating was learning only after checking in that the hotel sells $15 day passes to the general public. As a paying overnight guest, I expected a level of exclusivity and a relaxing resort-style atmosphere. Instead, the pool was crowded with non-guests, making it difficult to enjoy the amenity that was one of the reasons I booked the property. I asked when does the pool close, they said 9 PM. Then asked when does the pool close to the general public, the answer was 9 PM when the bar closes.

The condition of the pool itself was also concerning. The water was murky, dirty, overcrowded and cleanliness appeared to be lacking. During my visit, people using day passes were eating watermelon while standing in the pool, which further detracted from the overall experience. Ironically, a legitimate hotel guest had a sweet dog by the pool that was far better behaved than many of the people using day passes.

What makes this especially disappointing is that the hotel's website does not clearly disclose that the pool is open to the public through inexpensive day passes. Had I known this beforehand, I likely would have chosen a different property. This level of public access significantly diminishes the sense of privacy and exclusivity that guests paying full room rates should reasonably expect.

As a result of the overcrowded and underwhelming pool experience, I ended up checking out early—while many of the day-pass visitors, who paid only a fraction of what I did for my stay, continued enjoying the facilities.

Overall, this experience did not reflect the quality or standards I associate with the Hyatt brand. Greater transparency about public pool access and improved maintenance of the pool area would go a long way toward improving the guest experience rather than the false advertising.

I will never stay there again and am fighting for a refund.
Tarus BALOG 6 months ago

This place is a mark on the good name of Hyatt Hotels.

My visit got off to a bad start from the beginning. I showed up a couple of hours before check-in but decided to see if my room was ready anyway. The woman at the front desk told me, yes, my room was ready but if I wanted to check in early I would need to pay $50.

What?

I mean, I get charging for late checkout. You have to juggle housekeeping and rooms to cover for the other guests coming in afterward, but if my room is ready what does it cost to let me use it?

I'm not sure what vibe Unscripted is going for, but if it is 1960s motel on the outskirts of town, they nailed it.

The hotel is next to a parking garage, and you actually share the hotel elevator with the garage itself. Go one way and you can badge into the hotel. Go the other and you see and smell cars.

On the upside the room was clean, if rather plain. Room 217 is dominated by a big structural pillar. I was only there for one night, for which I am thankful, but the bed was comfortable and there was hot water for the shower.

I chose Unscripted because I am working on gaining more status with Hyatt, but after this stay I am done with the brand. I'll go back to spending most of my time in Marriott's, and there is one right across the street.
Tanner Pace 2 months ago

Rooms were very clean. Great location, close to everything. Service was okay, the cleaning personnel were very professional and helpful. I really wanted the room to be nice but there was a big 2ft by 2ft pillar in the room, first thing you see, between bed and tv. If the weather was better I might have gotten to enjoy the pool. Very pricey overall for something I wanted to feel nice and kind of fancy, might as well just do Marriott.