I stay at this location a couple of times a month for work. There aren’t enough great things to say about the staff. Janine and Ti’Anna both treat guests here like family. The rooms are always clean, and the location is very centrally located in Durham.
Jun 23, 2023
Good location in the Durham, rooms are slightly cramped as compared few other residence inna I have been to. Parking is $12/day, what is off-putting is the experience while checking in. Extremely rude and ill-mannered. They don't even greet, don't respond to greetings and extremely rude in their transaction. Not staying here again.
Jun 8, 2023
My kid had an appointment located in the Duke Children's Hospital and we decided to stay overnight because we live 3 hours away. Parking was easy & you pay with on your phone($12 every 24 hours). The lobby was beautiful. Rooms can have phone entry locks if you download the BonVoy app. You can also check in/out via the app. The breakfast was good. Included croissants, scrambled & boiled eggs, turkey & pork sausages, oatmeal, cereal, waffles, and the usual bagels, bread/toast, yogurts, etc. I don't drink coffee but my mom & kid both said it was good. There's also a nice big bar in the lobby that opens in the evenings. They have a nice little outdoor seating area as well, complete with a fire pit table. No rooms on the ground floor, but they do have 2 elevators. When my kid goes back for their next appointment we will be staying here again.
May 26, 2023
Overall a great experience! The rooms were in great shape and very clean. With plenty of open space. The staff were super friendly and helpful! They also have a little history museum which was cool to look at!
May 21, 2023
Convenient location, walking distance to the Durham Bulls stadium. Our outlets didn’t work in the room, but the staff was amazing. Thanks to Glora, David and Brian for a great visit to Durham!
May 7, 2023
Check in was easy! Loved having my room key on my phone! Room was nice! Breakfast was delicious! Close to the train station and North Carolina Central! Looking forward to our next stay here!
Apr 19, 2023
Love this hotels history. Previously a hospital, now Residence Inn, this hotels staff are great and rooms always above expectation
Apr 10, 2023
Room was a good size. Bathroom was big enough space for three people to share. Close walking distance to East Campus of Duke. Right across from the gas station. We were on the first floor, and there were some tiny ants on the counter when we arrived. They were harmless but we did let the front desk know so they could take care of it for the next guest. We only stayed one night. We didn't use the kitchen to cook, but it was a good size and the room was otherwise very clean. It was quiet and bed was comfortable. Breakfast food was great. Parking is 12.00 for a 24 hr period. I left my coat accidentally at this hotel. I didn't realize it until I got back home. I called the next morning and left a message with housekeeping. Someone called me back within 24 hours and informed me that they found my coat. The next thing I knew, the manager mailed it back to me. I received my coat within the week. Could not be happier!!!! Thank you to the Residence Inn staff and manager Janine for their integrity, support, and kindness.
Jan 21, 2023
The staff could not be more exemplary. From room service to shuttle service to fine breakfasts (Ernestine is awesome as your breakfast overseer, and her good will and kindness is infectious), you set the bar on quality.
My son was in surgery at DMC and in post-op rehab a long time, and Residence helped us so much. Thank you.
Dec 22, 2022
Absolutely the best experience ! The young lady working at the front desk on 12/15/22 at around 3am was VERY helpful
Rooms are clean and hotel is very quiet
Nov 18, 2022
Overall great experience. You can see a bit of age in the edges and pieces but nothing that affects the stay. Loved the kitchenette. Super convenient. Great location walkable to a variety of restaurants. I would absolutely stay here again.