I love the WaDuke. It is so close and practical to go walk to Duke's campus. The staff is always super friendly and helpful (from the Vista breakfast restaurant), to the room service. It's always 10/10 service. Everyone in the hotel is willing to help you. The Washington Duke Inn is so pleasant it makes the rest of your trip very easy. It's always a relaxing time for me to come back to Durham, stay here and just know my experience will be pleasant. The rooms are clean, the golf course is nice. It's my favorite place!
Mar 6, 2023
So, first off, I did not stay at the hotel. I visited the hotel to visit friends who were staying there. Also, before I dive in here, I’d like to mention that everyone who works there EXCEPT for the bar staff is exceptional at what they do from a customer service standpoint.
Now for the bar staff. I was just amazed how lazy and unprofessional they were. We had a lot of people who were waiting on drinks and the bartenders just ignored everyone, and it was obvious they were doing it on purpose. It was partly a management issue because the staff was overwhelmed, but that’s no excuse to treat paying customers with a lack of respect.
Most bartenders want the bar to be busy so they can make serious money in tips, however, for some reason the bartenders preferred that the bar be empty. People were happy to tip well too, so it’s a total shame that the staff missed a real opportunity to cash in. A lot of people spoke to the manager about the poor service, so maybe something will come from this but who knows. Pretty embarrassing if you ask me.
Dec 3, 2022
I had dinner with friends and my favorite aspect was the ambiance. The Christmas decorations and live piano music were fantastic. All menu items sounded good but due to dietary needs for healthy eating, I chose the special red grouper. I 😘 ved the spinach layered over the unique rice mixture with baby field peas. The tomato sauce was good but a little overpowering for my taste. Luckily it was in a beautiful display on the side so I was able to use just a little bit with the rice and spinach. The service was 5 stars!
Oct 22, 2022
Kudos and special thanks to Amina and Anna at the front desk for being so hospitable and friendly, really felt welcome here. Housekeeping did a great job although there were some difference in the bath mat and the body wash gel that I received on day 3 were different from day 1 and 2, was also kinda disappointed the room did include a dental and shaving kit. The room heater was kinda tricky too as the temperature keeps reducing throughout the night and the heat was reducing when I really needed it. All in all nothing major but just wanted to share these observations.
Sep 24, 2022
Nice hotel beautiful grounds. Welcoming staff and southern manners and service. Well appointed room /suite and with nice insight bar and restaurant.
Only complaint would be the soaps in my room were wretched smelling of lilac. On my last day without asking another neutral soap set was in the room. Wish I had known of that options a few days earlier. Put them Both in the room. Or ditch the lilac.
Aug 27, 2022
I’ve dined at the restaurant for years and had great experiences. The menu often changes. During holidays like Valentine’s Day, there is a set menu and live piano music (the prices are also more expensive during than usual). I stayed at one of the hotel rooms last year during the pandemic, it was very clean and quiet. The decor was old fashioned but elegant. If you are in Durham or at Duke for business, this is a great option. Many locations in town are walking distance or a short bus or drive away.
Aug 8, 2022
Lovely hotel near Duke University. The perfect location for golf lovers! The hotel features a restaurant/bar, indoor pool, specialty golf store for shopping, gym and valet parking is available if desired. The staff was always polite and friendly. Someone in our group left a very expensive watch after our departure. We called the hotel and informed them. Within minutes they returned the call and told us they located the watch and would mail it. Often times when expensive items are left behind at hotels they become lost forever (stolen). This was not the case in this situation. The honesty and promptness of the staff was appreciated and applauded. I highly recommend the hotel. I will be a customer for life.😊
Jul 28, 2022
I’m blown away by the hospitality at this unique hotel. Everyone from the concierge, to the people running check in, to the wonderful restaurant team and beyond is so incredibly hard working and warm hearted.
Some notable things: The check in process literally took 45 seconds. The hotel has so much character and history. Everything is sparkling clean. There’s plenty of parking. The pool and restaurant are open until 10pm. (Restaurant technically open until 11 for lounging) The food in the restaurant is SO GOOD. We came in for dinner wearing pajama shorts and baseball jerseys, yet the restaurant team was nonetheless welcoming and courteous. They even changed the tv in the lounge to the baseball game we were watching. We went for a swim in the indoor pool, and a gentleman came in about halfway through our swim and dropped off a load of warm towels. We felt so welcomed by all of the extra touches that this hardworking team of people put together. Whether you are just traveling through, playing golf, or visiting Duke, this is THE place to stay in Durham. This will be such a treasured memory on our road trip. Thank you to everyone here for making our stay so memorable!
Emmanuel Budu Addo
Jun 24, 2022
I love this place. Superb services. Good rooms and nice facilities
Jun 19, 2022
I’ve dined at the restaurant for years and had great experiences. The menu often changes. During holidays like Valentine’s Day, there is a set menu and live piano music (the prices are more expensive than usual, of course ). I stayed at one of the hotel rooms last year during the pandemic, it was very clean and quiet. The decor was elegant. If you are in Durham or at Duke for business, this is a great option. Many locations in town are walking distance or a short bus or drive away.
Jun 12, 2022
Easily the best hotel in Durham. Beautiful, very well maintained, and great restaurants and bars. The golf course attached is awesome. The greens are insanely hard and roll so fast but it’s an awesome course.