Name: University Daily Rental
Telephone: (919) 956-9214

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Phone: (919) 956-9214

Directions 4.5

Google Rating

4.5

Michael Turchin 3 months ago

I worked with Mr. Sebastian Gouin and had a phenomenal experience at University Ford in Durham, N.C. I had a tough situation because of some previous (severe) medical issues, yet I still needed a truck that I could both afford and be able to sit in for long periods of time without experiencing excruciating pain on my way to and from work, which is about a 75-minute drive each way.

Sebastian sat down with me, and we went over exactly what models and what packages were a “nice to have” versus a “must have for my neck issues” versus what I really did not care too much about one way or the other. Sebastian then began to search for used trucks in my price range that met all of my requirements. A few days later, Sebastian called me, telling me they got the perfect truck in stock for me that was in my price range. Since the truck was at the upper end of my price range, he was able to work with me both on price and trade-in value(s).

Since my problems occur on longer drives, Sebastian also allowed me to test drive the truck for as long as I needed to, and in rush hour traffic on my normal route home, in order to ensure this vehicle was the perfect fit for me.

I truly consider this an example of Sebastian going above and beyond the requirements of his role. He actually cared that I was able to find a truck where I could easily afford the monthly payments, all while being able to make it back and forth to work each day and still have the ability to walk correctly and remain upright when I get back home from work.

In other words, Sebastian truly cared about what I have been going through, and he did the best he possibly could to help me. Moreover, he did a phenomenal job. I have my dream truck, and I can drive it so much further than I could drive my previous truck without having to immediately go lay down when I get back home!

In a world where it seems like so few people care about others, where it seems like so few people actually care about their jobs, it was extremely refreshing to have somebody there who actually cared what I was going through and was willing to be patient and help me out however he could. That is something that you do not come across nearly as often anymore.

Thank you very much for all of your assistance, Sebastian — whenever I, a friend, or somebody in my family is in need of a new vehicle, I will be passing along Sebastian’s phone number to them and telling them to immediately call him!

Thanks,
Mike
Zannlyrae St. Louis a month ago

We have been shopping at Ford for 50 years and I have to say , this is the best experience we have ever had. Very professional, attention to detail, friendly, helpful and everyone went out of their way to make us feel welcome. Especially our sales person BobbyW. He was thorough, and knowledgeable and anything he didn't know he found out immediately. Everything that I asked for additional he went to bed for us with the manager to see if they could manage it and they did. Highly recommend Bobbi for your next vehicle. The manager Jamie and Chris Was very helpful with our VA papers , I'm very fair with our trade value and the price of the vehicle. We really enjoyed the finance manager. Antoine made that process educational and fun. Five stars all around highly recommend University Ford.
Holly Singer a month ago

We are so pleased with our experience working with University Ford and in particular, our Internet Sales Consultant, Bobby Woodell. He was instrumental in facilitating a positive, fair, and stress free car buying experience. Bobby is professional, courteous, communicative, fair, knowledgeable, helpful, patient, and low pressure. He expertly guided us through the car buying process and he invested the time to be sure that we felt comfortable and safe with the vehicle and features prior to driving off the lot. He took his time with us and never once made us feel that he was in a rush. He made our purchasing experience top notch and we are so grateful that we had the opportunity to work with him! We would also like to give a shout out to our Finance Manager, Antwon Wactor. He was super to work with and he expertly guided us through the available extended warranty options. Antwon is very knowledgeable, patient, and friendly. We highly recommend University Ford in Durham for their quality inventory, flexibility, and respectful customer service. For an exceptional car purchasing experience, we highly recommend working with Bobby Woodell, Sales Associate, and Antown Wactor, Finance Manger. If we ever need a new vehicle in the future, we know not only where we will go, but who we will work with. Thank you for everything!
Linda Evans a month ago

University Ford was amazing to work with. They were so helpful in finding me exactly the right bronco their customer service was exceptional. Bobby was easy and great to work with. He was very kind and patient, And answered all of my questions. I would definitely recommend them.
Nancy McGowan 5 months ago

Recent truck purchase.
We recently purchased a 2023 FORD from your lot this week. Russell met us at the from door and got the sale!! He was very attentive and was able to answer all the question we had. Meeting in the middle of the showroom for a negotiation and sale was rather awkward. Once the negotiating started Russ was communicating with his boss behind the scenes. This deal was finalized, we shook hands with Russ, signed the paperwork and off to the finance department to meet Jonathon. Jonathon was very personable, friendly and professional. We made arrangements to pick up the vehicle the next day, all went as expected, the truck looked great!!
We experienced many dealerships along the way to this investment, and I have to share we were extremely disappointed we never met the manager at University. We truly felt like he/she was all about the sale and not the experience. Each dealership we visited during our venture exposed us to a manager even if we had a salesperson. As you all know, word of mouth is the best referral, and we tell others about our experience at University.

Mike and Nancy

Please forward to upper management and whoever calls them the sales manager.