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Freddy's Frozen Custard & Steakburgers


3303 Watkins Rd
Durham, NC 27707
Phone: (919) 680-2111
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Google Reviews

Photo of Brandon Morse Brandon Morse
Apr 29, 2019 5

The food was delicious as expected from Freddy's. The staff was polite and the food was made very quickly. They have all the condiments that one would want for burgers and fries. The dining area was very clean and well maintained. Highly recommended if you're in the mood for Steakburgers or Frozen Custard.

Photo of Leandro de la Torriente Leandro de la Torriente
Jun 12, 2019 5

So good! This place always hits the spot in my belly. You can't go wrong with most things on the menu. Give it a try, you won't be disappointed.

Photo of David Van Wagener David Van Wagener
Apr 27, 2019 4

The steakburgers are tasty, with a distinctive crusty edge. The fries are consistently crunchy and very tasty to deliver Freddy's sauce, regular or jalapeno. The fried cheese curds are delicious and a great snack food which is unique among fast food chains. The frozen custard is an excellent way to end the meal. My son's personal favorite is the dirt and worms.

Photo of Janice Poleon Janice Poleon
Mar 21, 2019 5

I love this place. The manager Leon just lights up the place with his smile and incredibly personality. The food is always hot, fresh and amazing. The music is great and reminds me of an old school pop shop. I look forward to going back soon! BTW my husband is obsessed with the Chocolate Brownie Sundae and loves to order it with extra brownies. He would go to Freddy's daily if he could.

Photo of bigwilly1981 bigwilly1981
Apr 18, 2019 4

We have been here previously but first comment. The kids absolutely love it. Two ordered the dirt and worms, they said it is "good and delicious and amazing and properly made". One ordered vanilla with sprinkles and she says "great and I'm finished". One ordered coffee concrete and she says "it was ok". I gave 4 stars because when I asked the employee about an option on the menu, they couldn't really explain the ingredients nor where it was made. So they couldn't sell me on an extra item for this purchase. I did however get fries and they were fine. We'd probably come back.

Photo of Lyneka J Lyneka J
Jul 5, 2019 5

Customer service is excellent at the location! The drive through lady was so polite and cheerful. They forgot to give me part of my order and when I went inside, Steve immediately addressed my issue. He personally walked with me to the counter and had them not only give me what was missing, but doubled my order. It is rare to receive great customer service like this now and days. 5 stars from me!

Photo of Michael Boemker Michael Boemker
Jun 22, 2019 5

Combine great food with friendly service, you have Freddy's. I have been to 3 separate locations and they all have been the same great experience. My grandkid loves Freddy's above all others, smart kid.

Photo of Tyshawna Boney Tyshawna Boney
Jul 5, 2019 5

The food and service was amazing. Definitely loved the veggie burger and fries. The manger and staff at this location are amazing and attentive to their customers.

Photo of George Gallis George Gallis
Aug 10, 2019 4

Very good food for a fast food style of place. Came in from out of town and have never been to one of these before. Counter staff was very friendly. Liked the way our burgers were cooked. Had a California burger and fries along with cheese curds.

Photo of Loren Tatum Loren Tatum
Aug 4, 2019 5

Burgers are good. They're the smashed patty style with cheese. The shoe string fries are so good especially with the spicy fry sauce. Their frozen custard is good too. I always get the turtle sundae or concrete.

Photo of Trevor J. Collazo Trevor J. Collazo
Aug 10, 2019 5

Traveling through with my son. Never been to a Freddy's before. The young man at the counter was extremely polite and have recommendations. Good burger. Good dessert.

Photo of Mike Dellerman Mike Dellerman
Sep 14, 2019 4

Great burgers and shakes. Almost as good as steak and shake. Bit pricey. Must have been a bad day for them because they messed up multiple things on the order. Worth going there though.

Photo of Chrissy Mintz Chrissy Mintz
Oct 21, 2019 5

This place is amazing! The food is cooked fresh! Not too expensive either. The staff was very friendly and helpful. They knew their menu which is good. Very clean and fun atmosphere! Since it was our first visit, we were given our custard free! Definitely a great place to eat!

Photo of Nick Mintz Nick Mintz
Oct 21, 2019 5

This restaurant was clean and neat. Staff were very courteous and helpful. The food was very good. I had the double bacon cheeseburger with fries. My wife had the patty melt with cheese curds. The burgers were juicy and weren't overcooked. Portions were good. I would highly recommend.

Photo of Derrick Carpenter Derrick Carpenter
Nov 11, 2019 5

Love the steakburgers. The #1 with cheese is my favorite. Definitely like that one, and the bacon burger. Oh, and the Pumpkin Pie Concrete is in season, and you should definitely try it. Can be pricey, but it is worth it. Be sure to join the rewards program, to earn free stuff.

Photo of Steve Kudrick Steve Kudrick
Nov 8, 2019 5

Great food. It's been a long time since I've had frys that good. The fry sauce made it an even better experience

Photo of John Kery John Kery
Oct 24, 2019 5

Ordered a double bacon steakburger combo, and a milk shake. Sister had a chicken combo. Both of us got fries Portions were slightly on the small side, and may not look very pretty but taste delicious. Cooks clearly know what they are doing and care more about taste then looks or presentation. Despite size was plenty filling. Inside was crowded with various families (there was seating available, we just didn't bother) so we just ate on the truck tailgate and watched the sun go down. Custard milkshakes are different and would likely be impossible to consume with a standard straw. This said, it was excellent. Fries are these weird super-thin things but there's enough and they are well made and properly seasoned so it's honestly just a side note. Applied old bay to the fries, but I'm a Maryland native and I get it ain't everyone's thing. Damn good though. Highest recommendation for when you just want a good meal and some peace to eat it in.

Photo of Yvonne Torres Yvonne Torres
Nov 20, 2019 4

Great burgers! But a bit pricey for a fast food place. However, I love the patty melts, so I'll be back.

Photo of Josh Dorion Josh Dorion
Dec 30, 2019 5

Have you ever had a steakburger, like Steak n Shake? They serve burgers like that, except far tastier. Have you ever had Goodberry's? They serve frozen custard love that, except far tastier. Service is always top notch, they never mess up my order, and I always enjoy myself coming to Freddy's.

Photo of fletcher macdonald fletcher macdonald
Jan 14, 2020 5

The food was good but the Customer Service was excellent. Tyler was friendly the moment we entered the restaurant. He was cleaning the tables and then immediately got to the register to answer our questions and take our order. He was caring and patient. He then took great care in cleaning the dining area- detailing each surface. He stopped at our table to make sure we were happy with or meal. He thanked us before we left, with a warm smile. We will be back:)

Photo of Cheryl bock Cheryl bock
Jan 15, 2020 5

Great place for a casual birthday celebration with a menu including fried chicken, steak sandwiches, burgers and even grilled chicken lettuce wraps. Fast & friendly service.The manager, Nichole, gave us all a warm welcome. We topped off our meal with signature sundaes. Cheerful, bright atmosphere perfect for our group.

Photo of Jesse Locklear Jesse Locklear
Jan 12, 2020 5

Stopped in here after church today to get some burgers. I love the lettuce wrap and the cheese curds. After lunch we decided to get a Sundae without whip cream, they made it with whip cream and immediately realized and corrected it. Thank you for your great customer service as we are all human and make mistakes. We were impressed with how the mistake was quickly remedied:)

Photo of Pearce Landry Pearce Landry
Jan 15, 2020 5

Food was amazing as always, yet somehow the customer service was even better. Management was very friendly and extremely helpful! Couldn’t recommend this place more

Photo of Adrienne Efland Adrienne Efland
Jan 18, 2020 5

The service at Freddy's is amazing. Every single time I've gone, I've had great interactions with the staff. The food is amazing. I don't eat burgers so I always get the veggie burger but it is the BEST veggie burger I have ever had. Also, if you don't feel like dining in, they have a drive thru. What's not to love?

Photo of Rob Woods Rob Woods
Feb 3, 2020 5

Delicious! That’s the best way to describe it. I came in for the prospect of burgers and custard, but I left with the reality of burgers and custard AND chicken sandwiches. The spicy chicken Sammy is one that will be bring me back here. The burger was quite the tasty looker too, don’t get me wrong, but at my heart I’m a chicken sandwich man, and man, man o man, it was a tasty one. Maybe I’ll get another one Togo.

Photo of Wanda Oakey Wanda Oakey
Feb 26, 2020 5

Great place to eat. Friendly staff! Kierra was the cook in the back. She was outstanding. She was very friendly, smiled and even came from the back to our table to make sure we enjoyed our lunch because I had ask about the new fish sandwich!👍She went about and beyond. She made us feel so welcomed!

Photo of David Fox David Fox
Jul 29, 2018 5

The staff was super friendly and polite. We had never been here before and the young lady working the register was very polite and patient as we asked several questions and changed our order twice while she was ringing us up. She never lost her smile or her friendly attitude. The food was really good also.

Photo of Sherri S Sherri S
May 22, 2020 4

Drive thru was busy. After placing order, there was a few minutes to getting to window. My sundae was already sitting at window. By time I paid for it & it was handed to me, melting already starting. For happy hour price, guess not a bad bargain.

Photo of Steven Stryker Steven Stryker
Jun 15, 2020 3

The staff was friendly. Restaurant was clean. The food was just average. The skinny fries were kind of cool in a "here's something different" kind of way. I got the spicy chicken and it was the regular chicken with a teeny little dollop of spicy sauce. The ice cream and shakes looked good but I didn't partake.

Jun 28, 2020 4

Food was fresh and service was quick. A little pricey but it was a splurge day. 🙂

Photo of Kelsey Boggs Kelsey Boggs
Jul 25, 2020 5

Love their custard and fries! Not a huge fan of flat burger, but it still tasted good.

Photo of Micah Lewis Micah Lewis
Aug 23, 2020 3

The frozen dessert we had was just okay probably would've been better if it was actually frozen or at least more frozen then what we received but it was okay

Photo of Austin Wheeler Austin Wheeler
Aug 29, 2020 3

Flavor: 5/5, delicious, well-made smash burgers, amongst the best in the area. Cheese curds are phenomenal. Accuracy: 3/5, the person making my burger did not correctly top my burger with pickles and fry sauce requested, instead putting mustard onions and pickles. Atmosphere: 1/5, too loud. Music is too loud, AC overwhelmingly loud, extraneous machinery making excessive noise. Practically had to yell in order for my order to be heard.

Photo of Qua Teqq Qua Teqq
Sep 14, 2020 5

Good place to order food from.

Photo of Scott Sutton Scott Sutton
Sep 18, 2020 5

Loved it!

Photo of Rob Woods Rob Woods
Feb 3, 2020 5

Delicious! That’s the best way to describe it. I came in for the prospect of burgers and custard, but I left with the reality of burgers and custard AND chicken sandwiches. The spicy chicken Sammy is one that will be bring me back here. The burger was quite the tasty looker too, don’t get me wrong, but at my heart I’m a chicken sandwich man, and man, man o man, it was a tasty one. Maybe I’ll get another one Togo.

Photo of Lukas Hoffman Lukas Hoffman
Sep 24, 2020 4

I’m updating this review after receiving the response from management. They gave me two free meals and I’ve since returned twice. They were very nice and efficient both times I visited. The establishment is generally run well, my experience must have been the result of extenuating circumstances. Old review: Writing this from the drive thru at 10:45pm on a Friday. Although the establishment was supposed to be open, I was ignored for a solid 5 minutes. I drove here because it said you were open. I drove all the way here. And then the employees ignored me. I’d give 0 stars if I could.

Photo of wanda jenkins wanda jenkins
Nov 5, 2020 3

The food was good but the place is DIRTY. They’re more worried about me standing behind a certain line. The girl taking my order was not friendly at all and just expected me to know what to do and where to stand. When I didn’t she just grunted instructions at me. Didn’t feel welcome at all. Table and floors dirty and greasy. Not safe.

Photo of Michael Snipes Michael Snipes
Dec 9, 2020 4

The food is good but the drive-thru service could be better. I know they are probably stressed out over having to work in public because of covid. Not trying to be shallow over this. I smile back and go about my business.

Photo of Johnnie Swindell Johnnie Swindell
Dec 23, 2020 5

Burgers were good but those fries were the stars! Felt safe getting takeout and will go back again.

Photo of david “DAEagan23” egan david “DAEagan23” egan
Jan 5, 2021 5

Danasia and staff are awesome! They’re knowledgeable, gave me options in sauce to try without me asking, and got me food quickly. I highly recommended this freddys! And the food is great as always!!

Photo of E. Clary E. Clary
Jan 22, 2021 4

We ordered sundaes which were like soup. The flavors were great but the ice cream was waaayyyyyy too soft

Photo of Kim Myers Kim Myers
Feb 20, 2021 3

Food is always good here, but service has definitely gone downhill. Our order had no straws, no napkins and while I asked for ketchup and fry sauce, there was none. Cashier not friendly.

Photo of Ian Truman Ian Truman
Jan 31, 2021 5

Definitely worth going again and again, customer service is always on point,you can tell that Freddy's treat the employees well because it shows in how they care about meeting the needs of the customers.the food and custard are greatp

Photo of Julius Smith Julius Smith
Mar 12, 2021 4

Ate my food faster than I wanted to. It was good just not a fan of the fries...

Photo of Roni G Roni G
Mar 26, 2021 4

Always love Freddy's! No matter which one I go to. Food is on point, service is always good! Not the cheapest fast food, but it's worth it!! The fries are the bomb!!

Photo of Jenette Arreola Jenette Arreola
Apr 11, 2021 5

It’s my first time trying out Freddy’s! I found their chicken tenders to be flavorful! 😋 The other two members of my crew also found their meals to be yummy! I’m not usually the one to eat fries, but good gracious, their fries (which were quite thin versus other fast-food restaurant fries) were delicious! I will definitely consider returning to this restaurant and location when I crave fast-food again! 😃

Photo of Rania Aljazzar Rania Aljazzar
Apr 4, 2021 4

I love the food. They have the best milkshakes and ice creams (frozen catered). I gave them four stars not five, because the workers in this location (Durham, NC) are SO LOUD! :( I couldn’t enjoy the radio, or even hear my friend good. It was so annoying.