Home2 Suites by Hilton Durham/Chapel Hill is conveniently located to Duke University, 15-501, and shopping and dining options. The 103-room hotel, complete with extended stay suites, offers a 300-square-foot meeting room, business center, and outdoor pool. Guests can take advantage of Home2 Suites pet-friendly policy, Spin2Cycle fitness and laundry facility, and spacious common area, which features contemporary décor and lots of natural light.
My family recently stayed here as part of a stay to play soccer tournament. We were unaware that it was a pet friendly hotel. My husband experienced a pretty debilitating reaction to our room and they were WONDERFUL about trying to help us. We were allowed to change rooms to try and improve his symptoms and it made such a difference! The rooms are spacious and work well for my family. There are also great restaurants and shopping in very close proximity. I really appreciate how kind and helpful the staff was.
Kai
Oct 4, 2024
5
I just want to say the service here has been amazing. My partner and I were dislocated from Asheville due to the devastation of Hurricane Helene. On top of that, I just learned I had a brain tumor and am having surgery at Duke. These unexpected life-changing stressors have completely turned life upside down and somehow we ended up here for an extended stay to deal with these crises. Everyone at the front desk has been very flexible and supportive of giving us a reasonably priced room given what's going on and allowing for our family, including the dogs, to stay. They have also helped us get family members rooms to stay in for the surgery. No one has bothered us with unnecessary visits in the room and housekeeping has kept everything clean as far as I can tell everywhere. Just want to say we are extremely grateful for the flexibility and hospitality offered here and that I highly recommend this hotel if you are in the area. We don't have everyone's name who has been helpful, but in particular, THANK YOU Kalina W. and Ja'Heima D. for helping us secure our room and other family members' rooms during this stressful time.
p Simms
Sep 4, 2024
3
Overall, this place is OK. The room itself is decent but the beds are very uncomfortable. The location is OK. There's not much within walking distance other than a Freddy's and a noodle bar. Walmart is a short drive away. The breakfast was the highlight of my experience. They have breakfast sandwiches, omelets, hashbrowns, waffle maker with plenty of options to top it, cereal,bread and bagels and juice. The service here really depends on who is working. The evening girl wasn't very good. Upon arrival during a heavy rain storm and flash flood warning, there was zero luggage carts. I inquired about one to make unloading for 5 people much more efficient and she told me to go look on every floor for one myself. She made zero effort to look or remedy the problem. Upon checkout, there was still no luggage carts. The guy working made an honest effort to locate one. I seen him.get on an elevator and go look himself. Never did get a real luggage cart but he did offer me a maintenance cart to use which was better than nothing. I thank him for that and his effort. Night girl was no help at all. I probably would not stay here again due to the beds and the evening girl lack of customer service. Just a bad look especially for a weary traveler after 9 hours on the road. Very disappointed by her efforts or lack of effort to put it nicely.
theresa thomas
Aug 5, 2024
5
Once I arrive Bonita was the first excellent person that I met. She took such good care of us. Her knowledge of what the guest needs is totally amazing before I even ask for something she had it already there. It was an amazing experience that I will never forget. Next, I met Angela her phone skills were so warming and so complimentary. When I asked if they had any bananas, she went the extra mile to actually bring the bananas up to my room. She's fairly new but she was totally amazing. Next, I met Kalina her knowledge about the system and how this hotel works is totally amazing. When Kalina and Bonita worked together, they are a team that is complete and can handle anything. Lastly, I met Daniela who came out the back taking charge asking if I needed anything and making sure everything was taken care of. she just jumped right in and they all work together as a perfect team. I know how important morale is on the job so I recommend that they all be recognized not just in words but also indeed. I recommend they all get a raise and a bonus. My daughter and everybody that are here for a family are very pleased with the customer service. I also wanted to mention Mr Travis Johnson. He's the one who did the booking for our family reunion. I've had the opportunity to talk with him a couple times and he's been totally AWESOME from start to finish. So I just wanted to let you know that you have a awesome crew from the head down to the no bottom. The staff has been awesome.
Fabré Fabré
Jul 14, 2024
5
Book now.!!!! Would highly recommend. We had some issues because I booked through my job (3rd party) and they would not adjust my reservation weeks before. I called the hotel and Kalina took very good care of us. We booked two queen sized beds and the room was a very spacious size. It looked great as well. The complementary breakfast was better than I had at any hotel with different selections each day.! Angela did a wonderful job at breakfast making sure if for any reason we needed anything we were taken care of. She had a wonderful spirit. Full of sunshine. Everyone we came in contact( Meliah, Christine, Danielle) with was full of joy and helped with anything that we needed without any hassle. Free laundry which was great to clean before at left. The exercises room was a plus. The pool was great because we are traveling with 6 kid’s of all ages. We had a great stay at this hotel. When we come back we would definitely stay again and book directly with the hotel. Yours truly room 427 😊
Linell Jackson
Jul 12, 2024
5
We had a wonderful stay. The property and our room was extremely clean. All of the staff were awesome. They went above and beyond to make sure our stay was pleasant. The breakfast was sufficient. The gym had all of the equipment needed and the staff constantly kept it clean and sanitary. We always saw employees cleaning the hotel, both inside and out.
I also want to mention I applaud the compassion shown by all the employees and GM.
We will stay at this property again.
Dominic Pritchett
Jun 29, 2024
5
All of the staff were amazing …but we had personal interaction with these( Elite Employees).
Bonita made sure she did her best to keep the breakfast buffet full. She handled the busy late rush with a positive attitude. Thank you for that.
Nate the Manager was busy during checkout and I watch him give attention undivided to all guests who approach him at the front desk as well answering phone calls.
Christine the night auditor didn’t just stay behind the desk. She even offered water to my daughter who was sitting in the lobby while on the phone.
Being as though it was the late night shift she still was alert and attention to detail.
Karina the FD Supervisor really shows the guests why she’s perfect for the job. I’ve observed her display leadership through communicating to her staff with a plan of action on job task for the day. She also went above and beyond to drop off pots and pans for us and handed it over with smile.
Maria the housekeeper didn’t just keep our rooms clean and restocked with towels but she also displayed hospitality by quickly helping my wife with my daughter who nose start bleeding while she was cleaning our room.
Rosilyn Mosley
Jun 29, 2024
5
I’ve stayed at this property twice within the last month for business. Each stay was 5 nights. During my stay, excellent customer service was received from all staff I made contact with.
I experienced exceptional customer service from Ja’heima, Bonita and Kaleena at the front desk and breakfast area. They were understanding; they remembered and managed to accommodate my dietary restrictions at breakfast each morning. I appreciate the staff going above and beyond during my stays. This is now my property of choice whenever I’m in the area.
Gene Thomas
Dec 21, 2023
5
We would like to mention Bonita and Victor. There were many days and nights that I walked the floor and you were kind to me. He prayed for my husband and late at night, which was the worst time I got to sit and talk to Victor and had great conversations with Bonita, .Bonita was always keeping the morning time,really smooth.We laughed and that covered the worry on my part..She is so good with people, she goes the extra mile. THANK YOU BONITA❤️ I really like the head of housekeeping and all the managers happy holidays and merry Christmas and PS we did not want to forget Jasmine. Jasmine to give her really good with people and was loving and kind towards us. Our overall experience is awesome 41 days seem like 41 years but y’all made it Possible, thanks again.
Jasmine, follow your dreams find something you love to do and put your heart and soul into it don’t do something Dolan boring think big and put 1 foot in front of the other slowly but surely it can happen.
Warm regards,
Gene and Carmel Thomas.
Kayla Nelson
Dec 17, 2023
5
I have stayed at this hotel several times in the last 4 and a half weeks
I was very pleased with the gentleman that works at night, and I was exceptionally delightful to see the kitchen lady her name is olethea she offered a great customer service. She was very pleasant. Food was good and hot she kept up with me and my family and made sure that we had everything we needed during our time at breakfast.
she is very delightful She greeted us with a smile and was very eager and pleased to help us .now if that isnt customer service I don’t know what is ..:: she is simply amazing
There’s not much I can say about management there never there, and when they are one lady walks around with an attitude as if something is bothering her very rude and doesn’t connect to the guess .it’s concerning!!!!!!
Susan Hinger
Dec 17, 2023
5
I love the cheerful, colorful decor of this place. The room was very clean and the beds were comfy. The front desk people varied widely-- a few looked up on my approach with a cheerful greeting and "How can I help?" but most spent time hiding in the alcove behind the front desk, on their phones. Ricardo was always working efficiently and was unerringly polite. I watched him stop and pick up a partial foam bowl on the floor in the breakfast area that other employees had ignored. The young woman in charge of the breakfast area spends way too much time on her phone. Area needed to be cleaned up ! and re-stocked. She has a fun job-- her own little world to control and keep perfect, and it seemed like she resented it. Had to ask for milk which she slowly and sulkily came through with. Felt like I was bothering her.
