Excellent staff and they made us feel at home. Super approachable and they were very courteous when the lights went out and most folks went to stay in hotels for the night due to the storm knocking out power. Highly recommend!
Aug 11, 2023
When we first got here it was nice which was on Tuesday evening the lady was not nice and just blah she was not very likeable then around Wednesday night the gentleman that ran the desk was very knowledgeable and helpful I had to ask him one time for towels and he was so nice and he helped. Super impressed and glad we stayed here The pool was clean and the kitchen was a microwave with a big refrigerator and dishwasher and a hot plate . So nice
Jun 26, 2023
My family and I were booked at an Extended Stay hotel and it was a horrible experience. My mother, sister and daughter where brought to tears. Since we got in at about 230am we figured we'd tough it out and left in morning, demanding a refund, which we got and then went running to you. We were so flabbergasted at the night and day experience, my father almost cried in relief. Your front desk helped us with an early check in and even went out of her way to get our 4 kids breakfast cereals and fruit and juice even though we missed breakfast. We loved our stay.
May 28, 2023
Our room was clean yet a little run down at the heels. The sofa could have used a good cleaning...it looked as though a dog(s) or cat(s) clawed the arms and walked on it with dirty paws. As a pet friendly hotel they should ensure pets are hosted only in designated rooms.
D. Heather Campbell
Mar 21, 2023
Being that I live 3 hours away, I've stayed at several different hotels for my medical appointments in Chapel Hill over the past 15 years with very different experiences...
For my last visit, I decided to try Home2 Suites. Hands down, this is the best place that I've stayed yet!
Victor checked me in very late in the evening. He was a genuine treat to converse with, especially after a long drive. He was professional and accommodating, but most importantly we had a great conversation and he truly had me smiling and laughing the night before some scary medical appointments!
Breakfast here is definitely above standard for any free hotel breakfast, with hot breakfast sandwiches, yogurt, fresh fruits and never ending coffee (all day and night!!)
Rooms are nice, with plenty of space and super comfy beds. The kitchenette is a total plus!
Finally, because of my morning appointments running together on my last trip, I had to plead for a late check out. Regina was working at the front desk in the morning and was so kind and helpful! She didn't want me to stress about the appointments, offered me a later checkout, and I had another really nice, fun conversation with her before I left. What a gem!
Customer service and the people I interact with are everything when I travel for MRIs, multiple neurology, opthalmology, podiatriatry and endocrinology appointments, blood draws and more... Victor, Regina, Vincent and everyone else whom I have interacted with here truly care about their guests, and it shows.
Home2 Suites is everything I could want for my overnight UNC-CH appointments and I truly cannot speak highly enough of this place!
I'll be back for another 2 night stay this week and I can honestly say I'm looking forward to being here again!
Feb 25, 2023
We are Hilton Honors members and stay at the different Hilton brand hotels. This is the first time we have stayed at the Home2 Suites brand. We always book online with the app and pay with our Hilton credit card. This time, however, we had to pay again at checkin and were told the card only held our reservation. We felt uncomfortable with this, since this was the only time this has happened with Hilton. Whether this is a Home2 Suites brand protocol or special to this locality, we do not know.
The suite was very large and well appointed with a full size refrigerator, microwave, dishwasher, place settings for six, dishtowels, etc. One could live in this suite!
Our one major complaint would be the condition of the upholstered furniture in this property. The couch in our room was ripped and stained. Upon going to breakfast downstairs, we noticed all the upholstery on the lovely lime green contemporary couches was stained! This seems so out of character for the Hilton Hotel Chain!
Feb 22, 2023
What a beautiful set up,all snuggled into the hills and mountains of north Carolina.
Great location,that's always a bonus feature when getting a room outside of your home town.
I travel often,I'm lucky some don't get the opportunity to go many places or very far.
I think this area of America is just beautiful.its what feels like home to me,even though I live in another state.
When I get here I feel a sense of relief in my whole body.
I've never had that feeling at home, unless I was on my way home from work.
I love knowing when I go places my favorite hotels are there to take care of me and my family.
They're always ready to assist in needs.
They have super clean rooms,and a kitchenette set up right in room, fridge and freezer too and about normal size for an apartment too.
You can get a hot plate and burner for the rest of your needs.
They have a huge microwave in room.
A nice sitting area in the room for watching t.v.. after a long day of travel who wouldn't like knowing this place has everything you need and then some.
Huge snack and breakfast bar in lobby.swimming pool (seasonal) that's good sized.
A sitting area out front to gather and chat with friends and family,or even make a new friend If running solo.
I'll definitely be back to visit and see my dad.
This trip wasn't for fun my dad's in the hospital with cancer.
To deal with that is terrible and I wish it on no one.
With my sister and I both living in separate sates and having to fly out ,makes it rougher!
So for anyone who needs to stay close to the hospital or campus I highly recommend this hotel. They will do their best to accommodate your needs.
So if you haven't tried to check in here, definitely do if needed.
It's worth the money,and close to Home2.
Get to googling and see if you can find better!
Or listen to me and Google the Home2 suites by Hilton.
You won't regret it I swear.
Happy Google's and enjoy the area,it's beautiful out here!
And the people are great!
That's my sister in the picture,if you're ever in Dallas metro she has a smoothie shop. Smoothie king
Stop and say hi👋!
And tell her Google's sent you 😁
Dec 7, 2022
Though a loyal Hilton customer, I had not stayed in a Home2 prior to this stay. What a pleasant surprise. The room was large and well appointed. Travis and Gianni went above and beyond to accommodate my requests. These guys are true assets to this location. Thanks guys!! Tyasia was extremely friendly and great at check out. The staff is what make this hotel a great stay!!! Thanks everyone and I’ll most certainly stay here again next time I’m in Durham!!