University Daily Rental
Phone: (919) 956-9214
Hours
Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
Map
Google Rating
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I worked with Mr. Sebastian Gouin and had a phenomenal experience at University Ford in Durham, N.C. I had a tough situation because of some previous (severe) medical issues, yet I still needed a truck that I could both afford and be able to sit in for long periods of time without experiencing excruciating pain on my way to and from work, which is about a 75-minute drive each way.
Sebastian sat down with me, and we went over exactly what models and what packages were a “nice to have” versus a “must have for my neck issues” versus what I really did not care too much about one way or the other. Sebastian then began to search for used trucks in my price range that met all of my requirements. A few days later, Sebastian called me, telling me they got the perfect truck in stock for me that was in my price range. Since the truck was at the upper end of my price range, he was able to work with me both on price and trade-in value(s).
Since my problems occur on longer drives, Sebastian also allowed me to test drive the truck for as long as I needed to, and in rush hour traffic on my normal route home, in order to ensure this vehicle was the perfect fit for me.
I truly consider this an example of Sebastian going above and beyond the requirements of his role. He actually cared that I was able to find a truck where I could easily afford the monthly payments, all while being able to make it back and forth to work each day and still have the ability to walk correctly and remain upright when I get back home from work.
In other words, Sebastian truly cared about what I have been going through, and he did the best he possibly could to help me. Moreover, he did a phenomenal job. I have my dream truck, and I can drive it so much further than I could drive my previous truck without having to immediately go lay down when I get back home!
In a world where it seems like so few people care about others, where it seems like so few people actually care about their jobs, it was extremely refreshing to have somebody there who actually cared what I was going through and was willing to be patient and help me out however he could. That is something that you do not come across nearly as often anymore.
Thank you very much for all of your assistance, Sebastian — whenever I, a friend, or somebody in my family is in need of a new vehicle, I will be passing along Sebastian’s phone number to them and telling them to immediately call him!
Thanks,
Mike -
We have been shopping at Ford for 50 years and I have to say , this is the best experience we have ever had. Very professional, attention to detail, friendly, helpful and everyone went out of their way to make us feel welcome. Especially our sales person BobbyW. He was thorough, and knowledgeable and anything he didn't know he found out immediately. Everything that I asked for additional he went to bed for us with the manager to see if they could manage it and they did. Highly recommend Bobbi for your next vehicle. The manager Jamie and Chris Was very helpful with our VA papers , I'm very fair with our trade value and the price of the vehicle. We really enjoyed the finance manager. Antoine made that process educational and fun. Five stars all around highly recommend University Ford.
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We are so pleased with our experience working with University Ford and in particular, our Internet Sales Consultant, Bobby Woodell. He was instrumental in facilitating a positive, fair, and stress free car buying experience. Bobby is professional, courteous, communicative, fair, knowledgeable, helpful, patient, and low pressure. He expertly guided us through the car buying process and he invested the time to be sure that we felt comfortable and safe with the vehicle and features prior to driving off the lot. He took his time with us and never once made us feel that he was in a rush. He made our purchasing experience top notch and we are so grateful that we had the opportunity to work with him! We would also like to give a shout out to our Finance Manager, Antwon Wactor. He was super to work with and he expertly guided us through the available extended warranty options. Antwon is very knowledgeable, patient, and friendly. We highly recommend University Ford in Durham for their quality inventory, flexibility, and respectful customer service. For an exceptional car purchasing experience, we highly recommend working with Bobby Woodell, Sales Associate, and Antown Wactor, Finance Manger. If we ever need a new vehicle in the future, we know not only where we will go, but who we will work with. Thank you for everything!
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I had an excellent experience with University Ford. Ricky was my sales person. He hosted me on test drives of three different vehicles and helped me understand the pros and cons of each model. Ultimately I purchased a 2026 F150 STX and traded in a 2018 Lexus 300 nxh. I was happy with the trade in value and also quite happy with the price on the truck. The process was very streamlined and everyone was remarkably friendly and helpful. The entire experience will likely lead me to buy a Ford again from University Ford. 10 out of 10 exprience.
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EDIT: Since recieving the response to my post I have called Jamie's personal line 3 times and left 1 voice mail and STILL HAVE NOT RECEIVED a call back, niether has my bank. I stand by what I said dont waste your time or money here.
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TAKE YOUR CAR ANYWHERE ELSE!
If you expect competent management or ownership, avoid this dealership. They'll promise you a great deal, and the salesperson will be friendly and helpful, but that's where the positive experience ends!
They failed to pay off my car by the date THEY agreed to. My bank has been calling for over two weeks trying to find out where the payoff check is, and they've gotten NO response. We have even tried to call to have someone call the bank and we were reassured it was handled, when clearly it wasn't. Meanwhile, I'm still on the hook for a vehicle payment that I already signed over to the dealership, and the bank is pulling the deal because of thier incompetence!
This level of negligence is completely unacceptable! Failing to handle something as important as a vehicle payoff can seriously affect a customer's finances and credit. The lack of communication and accountability from management has been beyond infuriating.
This has been, WITHOUT A DOUBT, the worst management and ownership experience I've ever had. Save yourself the stress and take your business somewhere else.
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