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SpringHill Suites by Marriott, Durham Chapel Hill


5310 McFarland Dr
Durham, NC 27707
Phone: (919) 403-1111
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Google Reviews

Photo of Kaleigh Conly Kaleigh Conly
Nov 20, 2023 5

I stayed here for 2 nights. The room was clean, the bed was comfortable, and the hot tub was relaxing and hot. There were a lot of options for breakfast. It was easy to walk to a few places for dinner.

Photo of Jenine Moore Jenine Moore
Sep 29, 2023 5

Rooms were nice and plenty of space. Customer service was wonderful, free hot breakfast every morning. The gym was clean. Great location with a few places to eat within walking distance of the hotel. Applebee's is closed, which is across the lot from the hotel. The hallway had a smell in the hotel. I will return, hotel was great for work.

Photo of Lateef Caldwell Lateef Caldwell
Jul 3, 2023 5

Experience to never forget!! A one top-notch customer service team, very polite friendly. Absolutely 💯 follow the Marriott Brand recognition of surped customer experience. Had the opportunity to meet the General Manager David, outstanding person who values making sure his guests have a wonderful stay. Each and every shift staff performance is outstanding 👏 👌. The location was great, amenities well equipped, as well clean. The ladies who served breakfast in the morning outstanding kindness. This property is highly recommended, a perfect 🥰 getaway for relaxation, shopping, and restaurants. I needed to get out of the city life and decided on this establishment, which was a great choice for a week vacation. Continue the exceptional guest service that you have provided because I was beyond impressed 👏.

Photo of Lucy Lucy
May 15, 2023 5

This is an awesome hotel! I was in the area for a wedding and it was close to the venue. The breakfast every morning was great and had a good variety! Close to shops and dining, would definitely stay here if I was in the area.

Photo of joann joann
May 7, 2023 3

Our room was very clean. It lacked any amenities like lotion. You only had one soap dish in one bathroom the other had none. The coffee in the room was horrible. When we arrived the person at the desk could barely speak or look up. So rude. Anytime we asked a questions she seemed bothered. We saw her the next morning by the breakfast area and she was just as rude to many others. The coffee was hot in the morning but any other time of the day or evening it was cold as if it wasn’t emptied since the morning breakfast. When shifts changed the people were welcoming. Disappointed that you didn’t even have a cooler of water in the lobby. Your restrooms in the lobby were trashed and not working and when we mentioned it when we were leaving the girl at the desk didn’t say a word. You need serious training on how to welcome and acknowledge guests.

Photo of S. C. S. C.
Mar 17, 2023 3

Excessively lazy and unhelpful front staff on all shifts, as others have noted. They hang up on you when you request toilet paper! Very UN-welcoming and downright rude for no reason. Rooms not cleaned on any discernable schedule, but decent when they are. Friendly cleaning staff. Breakfast of stale breads and absolutely revolting powdered eggs. Only the little store bought scones are edible. Coffee bar with alternative milks is only thing good about free breakfast. Near 40 and lots of restaurants. Won't stay here again only due to not needing this location and not greatly impressed for the money.

Photo of Jennifer Spilker Jennifer Spilker
Feb 18, 2023 3

The rooms were great with plenty of room, but the hot tub was broken, and that's part of why I chose this hotel. On the 3rd day, no one had still cleaned my room. I went to the front desk & they asked if I had requested cleaning. I was never told when I checked in that it had to be specifically requested, so I said yes, I want my room cleaned. She said it would be the next day. We were out of toilet paper & needed dry towels. They wouldn't even send someone up to our room with supplies. I had to go get them myself. By 4pm the next day, it still had not been cleaned yet. I asked why & they said I wasn't on the list. I was quite upset about this since I had made it very clear I wanted my room cleaned. Food at the breakfast bar was average.

Photo of Mike Whitt Mike Whitt
Feb 15, 2023 4

Nice hotel. Good location. Clean room. All the boxes checked. But, front desk clerk at check-in, while not "rude" was certainly not friendly. After a long day of travel it would have been nice to be welcomed. Whirlpool was out of commission. Again, it would have been nice to have a hot soak after a long day of travel.

Photo of Z. Cai Z. Cai
Dec 21, 2022 4

A bit worn. The location of this SpringHill is actually pretty convenient for most use cases if you have a car. But there's lots of minor issues with the facilities. Buttons not working, a bit of an odd smell in certain parts, the underwhelming gym. But not all bad, generally service was friendly and requests were promptly filled. Breakfast was fine and met expectations. Beware of geese droppings during summer and early fall.

Photo of kim gordon kim gordon
Dec 16, 2022 4

The room we stayed in was a little smelly and we didn't get house keeping our entire 4 night stay. Disappointed that the jacuzzi didn't work. The breakfast was good and hot. The entire staff was so very friendly and I felt very safe. Hope to visit again.