Name: Michaels
Telephone: (919) 490-4945

Visit Website

Phone: (919) 490-4945

Directions 4.3

Google Rating

4.3

Rochelle Cummings 7 months ago

The ladies employed there were extremely helpful and pleasant. I came to pick up an order for my daughter-in-law and they were very welcoming. It was such a quick transaction, I walked around the store to plan my next trip back to this location.
Kiera Thunder 11 months ago

The supervisor or manager was scolding the employees in front of us right at the front of the store... if you have a need to address conduct, don't embarrass your employees in the middle of the floor. I shop at Micheals regularly and as a customer, this was disturbing to see.
Maria Urrea 6 months ago

Would be nice to shop without having a worker look over my shoulder like I’m gonna mess up her section.
Julie Jarvis 6 years ago

BEWARE AND TAKE YOUR FRAMING ELSEWHERE! I took in a professionally stitched needlework piece to have it framed and put down $377.33. After it was a week past due, I called the store and was told there was a problem and the framing manager would call me. No one called. So I dropped by the store and the framing manager told me that some of the framing items had shown up soiled and they had to be reordered, but she could do the framing right then and I could pick it up in a couple hours. I come to pick it up and the needlework was stretched all wonky/crooked and the mat was placed around it unevenly. She tried to pass it off as "Well, that's the way it is" and my friend and I both laughed and said, "Nooooo, I don't think so". She claimed she could redo it the following week and they would call me when it was done. Weeks go by and I hear nothing so I call the store manager and tell her the story. She checked on it, and does actually call me back, saying they will have to reorder everything and I would get a 25% discount and it would be ready in a couple days and someone would call me when I could pick it up. Weeks go by and I call the store manager and she insists employees had called me multiple times (they hadn't) and then she confirmed they hadn't. So I made sure the store manager was there when I picked it up (52 days after I had dropped it off) and she tells me she is going to "refund 100% of the framing" for all the trouble. This time the needlework was stretched correctly, but one of the mats is still unevenly set so it is wider on top and to the side, but I didn't care, I just wanted my piece back and the manager gave me a refund.....but not the 100% refund she had promised. When I got home and looked at the receipt she had refunded $282.71, $94.62 short of a full refund. So may my story be a warning for anyone thinking about getting framing done at THIS STORE, especially for needlework. Go elsewhere. Anywhere else.
Sheryl Love 3 weeks ago

Clean. Stocked. Needed more help at the register. But David was professional, and kind.