We were at this hotel for a graduation. Upon check in, there were cookies, muffins and fresh fruits to welcome the arriving guests. Loved that. The hotel lobby and breakfast area was decorated with fresh flowers and UNC and Duke colors. Loved that, too. We were greeted with a smile at the front desk from Travis during our two (2) day/night stay. We gathered in the lobby area where there is a big screen television to watch the basketball playoffs with other family members. Breakfast was good.
Before checking out, I had a question for the front desk. After I gave Travis my room number, he opened the draw under the desk and handed me my husbands’ credit security wallet and said, “somebody turned this in”. I gave Travis a great, big hug and returned to my room. My husband didn’t even know he had dropped it and we would have been on our way home without it. My husband went out and thanked Travis as well.
I was there on Mother’s Day and they had fresh flowers in the lobby to be given to all of the mothers at the hotel.
I would definitely stay at this hotel again.
Dec 20, 2018
This is the only hotel I will stay at when I'm in town. The customer service from absolutely everyone was phenomenal. My family and I have never been treated so amazingly. The shuttle and its drivers were amazing. They made sure to let us know we could get rides not only to the hospital but to the shopping close by. My mom was going to miss breakfast one morning coming back from the hospital and the driver called the hotel and they made her a plate so she could eat. I would recommend this hotel to everyone. They truly care about everyone who stays. The rooms were great. The beds were so comfortable. If I could give them 10 stars I would.
Jun 8, 2019
I made a reservation..we were never accommodated after being told it would be well beyond the normal check in hours that we may be about to check in. I had five teenaged girls and, my mother with me in town for my daughter's Sweet 16 girls weekend celebration. We had just came from Zumba class and lunch and everyone were now tired and wanting to take showers just to be turned away. We stayed at the mall 4 hours waiting on a call from a Guest Hospitality rep to say our suite was now ready...never received that call. Needless, to say that was a long drive back home.
Jan 9, 2019
This is a great place to stay. If you want a clean, comfortable, quiet place to stay, with friendly service, and conveniences - this is the place for you!
Because of medical reasons we are so picky about where we stay. We usually end up completely disinfecting a place once we arrive. Here, I only wiped a few things down - and even those things were not only visibly clean - but my cloth was spic and span after wiping it down. This is impressive because 99.9% of the places we stay are not this way.
Our only complaint was that the shower drain was slow. However, we let them know upon departure and they said they would take care of it right away.
Apr 26, 2019
Great time spent here. Good size rooms with all one needs. Will stay here again.
Jun 22, 2019
My wife and I stayed here for 5 weeks while I got radiation at UNC and absolutely loved it. It started with the manager showing us the room before deciding to stay here. He was friendly and professional and immediately sold us. All of the employees were friendly and helpful. The rooms were spacious, clean and well maintained. Housekeeping did a great job daily and was also very friendly. Breakfast is served daily and they always had a great selection changing daily. They also serve a light dinner Monday through Thursday and also had a great selection changing daily. Dinner included lemonade, tea , wine and beer which is a good bonus. Thank you for making us feel at home during this time and will only stay here when In the area.
Jun 30, 2019
Delivered food for a guest in hotel. Front desk lady was kind and professional. Hotel seemed kept. Guest in lobby socializing makes it seem very homey.