I worked next door when this property first opened up. My children & I also lived here for three months back many years ago. This is usually where we look to go 'home' to when we're unable to stay at our own home. I have to say that while there has been updates in the lobby & small things in the rooms, it is definitely time for the entire property to get an overhaul. The bathrooms really show their age. The bottoms of the door is wearing away. The shower surround is truly showing its age. The mattresses were absolutely awful to sleep on, my daughter even tried to pull out sofa over the bed (these appear to be the same sofas from when they opened). There was no information in the room that gave any information about the hotel; check out time, breakfast hours, pool hours, or even where to find the fitness room. Nothing. I was also disappointed that the front desk clerk got me checked in & just disappeared. While she was polite, she was a bit like Houdini. In my years in hospitality, you never left a guest standing at the counter even after you checked them in. The lady that was there when I checked out, was very kind & was at the front desk the entire time I was loading up. I also had asked for an 'accessible room with a handicap bar in the bathtub'. While the tub did have the bar, the room was absolutely not an accessible room. Lastly, the toilets felt like I was in a kindergarten class they were so low to the floor, which made it even more difficult for use, as there was no handicap bar by the toilet. I was definitely disappointed in this as a Hilton property & remembering what this property used to be like.
Tip T
Aug 20, 2023
5
Great quality everything from the friendly staff, cleaned comfortable beds/linens, to the coffee/juice bars! Oh but let's not forget the breakfast...grits,boiled eggs,bacon,sausage,bagels,muffins and fresh fruits! What a lovely experience... Thanks Homewood Suites by Hilton!
Michelle
Aug 19, 2023
4
There are some great things about this hotel. The great things are it's right off the highway easy to get to, walkign distance to The Home Depot right across the street, walking distance to Kohls, Applebee's, Outback Steakhouse, Kanki's, Duck Donuts, Moe's, and more! They have free breakfast every day and Constance thats runs it when she is there is by far the BEST person to meet. 😊😇 She is so energtic, happy and loves greeting and talking wiht the guests! Constance, thank you for always making my morning when I see you! There is a free social Monday, Tuesdays and Wednesdays that has appetizer foods, but it cam be enough for a meal. Lately they have not had it on Wednesday evenings due to no staff. The hotel is clean and the housekeepers do an amazing job keeping it clean and fresh. The downfalls....It is an outdated hotel and the owners need to invest in upgrading. Needs new carpet, paint and upgrades to the appliances and furniture in the rooms. The hallway carpets are outdated and dingy. The pool area is nice and the seating is comfortable and relaxing! Cannot go wrong staying here in Durham/Chapel Hill. If the rooms and hallway carpets were updated this would be a 5 star rating😊.
L S-H
Aug 15, 2023
5
Staying in Durham for an extended stay and booked here. Everyone has been welcoming, kind and supportive. We couldn’t have picked a better place. Rooms are nice, quiet and clean. Breakfast is good but the best part of it is Ms. Connie who makes me smile every morning and puts me in a good mood for the rest of the day. I’m going to miss her when we leave.
Honey B
Aug 4, 2023
4
Great property! Clean and well kept rooms and common areas, pool was pristine, most staff was very friendly. Only drawback was breakfast - no waffle maker and no non- dairy milk options so my kids didn’t have a lot to choose from but would still return!
Rebecca Tsou
Jun 6, 2023
5
I just want to send a giant thank you for the staff at Homewood Suites by Hilton Raleigh-Durham AP/RTP. We were treated with a kind, compassionate, thoughtful and professional manner. They helped us address our issues as quickly and best as possible. Although we were unable to finish the duration of our stay due to a number of unfortunate circumstances, Robert helped us immensely to ensure that we were refunded by our third party for the remaining nights we would not be staying at the hotel. I highly recommend this hotel for the way how they have treated us, cared about our stay and thoughtfully helped us through getting our payment back. Thank you again to the staff and to Robert the manager. We hopefully will come back to stay in the future. So glad we were able to stay at a place where the staff is so personally invested in caring for their guests.
Joseph Cirunay
Apr 25, 2023
5
Breakfast is real and wait, they have a complementary food in the afternoon? 5 🌟 there!
The staff, yes the staff - the very reason why this place is a home. Very helpful, friendly and polite!
Parking? Take your pick. There is enough for all guests.
Music Studio
Feb 22, 2023
3
The room was clean, but quite worn--many nicks and scrapes, and the bathroom had rust in the tub. The staff was nice, but were unable to break a 20 dollar bill--we had to go to the hotel next door in order to do so. In general, the room needs to be updated and in better condition.
Patty
Jan 17, 2023
5
Spotless and comfortable rooms. Staff was very accommodating. Was reasonably priced and definitely worth the money.
Paul Rydell
Oct 16, 2022
4
Nice hotel with big rooms and friendly staff. The AC units work well but are a bit loud when they cycle on and off. There was a nice arrangement of the dish towels in a pineapple form.
Anthony Morgan (Ntekg)
Oct 2, 2022
5
I stayed at Homewood Suites from September 2nd - October 2nd and I had an amazing stay. Ms. Meagan and her staff made the feel like a home away from home. I even enjoyed some of the best lasagna cooked at the hotel. If you need to be away from home, come to Homewood Suites we’re the staff care about the guests.
Thank you Mr. Jones and the Homewood Suites family for being so kind during a very difficult time.
Mrs. G
