Name: GNC
Telephone: (919) 403-0003

Visit Website

Phone: (919) 403-0003

Directions 3.4

Google Rating

3.4

Lynn Quick 9 months ago

The GNC at New Hope Commons Dr in Durham NC showed excellent customer service. Doug helped me to pick out the best vitamins for my digestion. He was very helpful to explain any questions I had about the item. Definitely recommend seeing him at this store.
Che Ramos 6 months ago

Worst customer service I've received in awhile. Very disinterested employees. Store littered with unopened boxes of product, while employees sit around having personal conversations on cell phones.

I had an issue with an in-store subscription order that I placed online. When I arrived, the employee had no record of the order and made no effort to contact anyone to help me figure it out.

I called the customer service line, which kept me on-hold for 25 minutes. Their response? Their was an error in the system, meaning I'd have to return to the same store the next day. I canceled the subscription.

Meanwhile, the aforementioned seemingly-disinterested store employee offered to give me the items at a discount. Which was great, except he never checked to see if he had them in-stock. So I waited another 5 minutes while he and his co-worker rifled through over a dozen boxes of product. Only to tell me that they were out of stock. I asked if I could setup a new subscription in-store, and he told me I should do it online bc, "the in-store subscription option sucks."

I've been a GNC customer for 20 years. If this is the new standard, you should switch to online only.

Update:

Tried to stop by and give them another chance yesterday. Stopped by around 12:45, and the store was closed. No 'out to lunch' sign... just closed. The hours read 10-8pm.
James Tolley 6 months ago

This is the second time i've come to this GNC and it is closed during operating hours. Its 10:53am. Says its supposed to be open on both google and the door schedule at 10am.
J.C. Underwood 2 months ago

Worst customer service. I asked the guy behind the counter for some assistance in locating a product. I showed him that online is showing that he has several trail bottles of the alpha lion burn 2.0 in stock in all three flavors. The gentleman swore up and down that the website is wrong and that you did not have it. As I’m leaving the store frustrated I notice that the product I’m looking for is on the shelf at the front of the store after he swore up and down that the website is wrong. I told the guy that he probably needs to understand the layout of his store before telling someone he doesn’t have a product. Looking to buy a bottle of each flavor to try and left instead. I’ll let someone else have the sale.
Minnie Campbell 7 months ago

Doug Rifkin at New Hope Commons, Durham NC excels in customer service. Doug made me feel comfortable in choosing the supplements that I need for better health. Always greets me with a smile and he’s the reason I continue going back to shop at GNC. He deserves a raise for all the hard work that he does. Thank you, Doug for the help!