Name: GNC
Address: 5408 New Hope Commons Dr, Durham, NC, 27707, US
Telephone: (919) 403-0003

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Phone: (919) 403-0003

Directions 3.3

Google Rating

3.3

Lynn Quick a year ago

The GNC at New Hope Commons Dr in Durham NC showed excellent customer service. Doug helped me to pick out the best vitamins for my digestion. He was very helpful to explain any questions I had about the item. Definitely recommend seeing him at this store.
James Tolley 10 months ago

This is the second time i've come to this GNC and it is closed during operating hours. Its 10:53am. Says its supposed to be open on both google and the door schedule at 10am.
J.C. Underwood 6 months ago

Worst customer service. I asked the guy behind the counter for some assistance in locating a product. I showed him that online is showing that he has several trail bottles of the alpha lion burn 2.0 in stock in all three flavors. The gentleman swore up and down that the website is wrong and that you did not have it. As I’m leaving the store frustrated I notice that the product I’m looking for is on the shelf at the front of the store after he swore up and down that the website is wrong. I told the guy that he probably needs to understand the layout of his store before telling someone he doesn’t have a product. Looking to buy a bottle of each flavor to try and left instead. I’ll let someone else have the sale.
Dred Pirate 2 months ago

I went here today, the door was locked. no sign, it was about 2pm. Waited around with various homeless ppl in the parking lot begging for money, eventually the dude unlocks the door. I go in there asking if they have glycene, a very basic ammino acid. The guy says we dont have it but alot of people ask for it. Do they know anything about running a buisiness. Anyway the shelves are bare, everything marked way up, and stuff sitting on the shelf still in the shipping boxes. If you are looking for suppliments, check out wegmans around the corner. They have more stuff (glycene), the isle is bigger than this store and everything you will find there, but its cheaper even though wegmans is expensive. They also have amazing food too. Ended up buying protein powder for $10 less than GNC as well. I have no idea why anyone would ever go here or how they even stay open

Edit: And the owner has this copy/paste template saying thank you/sorry the exact same way on every review! 🤣
Che Ramos 10 months ago

Worst customer service I've received in awhile. Very disinterested employees. Store littered with unopened boxes of product, while employees sit around having personal conversations on cell phones.

I had an issue with an in-store subscription order that I placed online. When I arrived, the employee had no record of the order and made no effort to contact anyone to help me figure it out.

I called the customer service line, which kept me on-hold for 25 minutes. Their response? Their was an error in the system, meaning I'd have to return to the same store the next day. I canceled the subscription.

Meanwhile, the aforementioned seemingly-disinterested store employee offered to give me the items at a discount. Which was great, except he never checked to see if he had them in-stock. So I waited another 5 minutes while he and his co-worker rifled through over a dozen boxes of product. Only to tell me that they were out of stock. I asked if I could setup a new subscription in-store, and he told me I should do it online bc, "the in-store subscription option sucks."

I've been a GNC customer for 20 years. If this is the new standard, you should switch to online only.

Update:

Tried to stop by and give them another chance yesterday. Stopped by around 12:45, and the store was closed. No 'out to lunch' sign... just closed. The hours read 10-8pm.