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Philly Steak Factory


5410 New Hope Commons Dr
Durham, NC 27707
Phone: (919) 490-9753

Google Reviews

Photo of Tyler Martinez Tyler Martinez
Mar 29, 2022 5

One of the best cheesesteaks I’ve ever had! I’ve tried in Philly and other random spots but the cheesesteak with provolone here is probably the best. Have been coming here for years. Owner is awesome and puts out consistently great food. Not a fancy spot but definitely worth a visit.

Photo of Katie Pate Katie Pate
Nov 18, 2021 5

I love this place so much. Ive been coming to this establishment since high school and the service and food is always consistent. They have the best chicken philly around.

Photo of A Abedi A Abedi
Aug 29, 2021 5

Excellent food, excellent service, and HUGE portions! The best cheesesteak sandwich I've had anywhere. Bread is fantastic and made fresh daily. Amazing fries with great seasoning. Definitely recommend this place. Friendly small business owner that has been in business for 20 years. Go and support this establishment.

Photo of mignate mignate
Jan 25, 2022 3

Great customer service but my cheese stake didn't taste good at all.

Photo of Stephen Stephen
Mar 10, 2022 5

Absolutely delicious Philly cheese steak! Not OG Philly type, but better than most around RDU. Huge portions as well.

Photo of Elizabeth G Powell Elizabeth G Powell
Dec 9, 2021 5

Found this little place when out shopping. It was delicious! The Phillies were amazing! Messy but amazing! Great onion rings as well. The food is made to order so you will have a short wait, but it's worth every minute. Try the homemade baklava as well.. the pistachio was yummy!

Photo of cameron leedy cameron leedy
Feb 3, 2021 5

Been going for well over a decade, never been disappointed once. Great food great people.

Photo of Sarah Harder Sarah Harder
Dec 12, 2020 4

Food is amazing, always is! I usually get a steak philly with tzatziki sauce instead of mayo..so good. Gyro is also awesome. Only minor cons are that there are no free refills on the soda fountain and the inside could use a really good cleaning. No big deal, food is still a 10!

Photo of Joi Whittington Joi Whittington
Nov 13, 2020 5

Delicious sandwiches!! I love the chicken, hubby always gets the steak. Tip: it's best to come in to order.

Photo of Michelle Walden Michelle Walden
Oct 1, 2020 5

Omg this place has the best philly cheese steaks, chicken phillys and the BEST SANDWICHES EVER!!! 🤪🤪🤪🤪

Photo of Mike Doubintchik Mike Doubintchik
Apr 15, 2018 5

Best damn sandwich you can get in the area and pretty much anywhere. I know that’s a big statement, but philly steak factory is THAT delicious. I’ve been going here for 15 years. The quality never wavers. I can’t express how yummy the sandwiches are. The meat is juicy, marinated perfectly. The veggies are fresh and the owner cooks everything on the grill exactly right. Come in and give it a try. It’s only of those special places that locals know about.

Photo of Cal Cal
Aug 24, 2020 5

Very good small business. Family atmosphere, fantastic quality food. Very clean location. Try the seasoned fries.

Photo of Junaid Randhawa Junaid Randhawa
Jul 13, 2020 5

It offered delicious food, and fortunately all halal options too in new hopes. Owner of the shop was a charming man too.

Photo of James Hudson James Hudson
Jul 6, 2020 5

These guys are legit! They don't use the typical frozen slices of steak, but thicker, fresh meat. The six inch combo was almost too much food for me, but I pushed through to finish it. I imagine the 12 inch is a great way to split a meal with that special someone. The bread is made in house too! Service was friendly and prompt.

Photo of michael griffin michael griffin
May 31, 2020 5

I used to go here as a kid And the food was always so good I’m originally from Philadelphia so I know a good cheesesteak This place here is hands-down the best Philly steak spot in the triangle ... I haven’t been in over four years and I got takeout tonight and it’s exactly how I remembered it ..... Consistency has always been their focal point and it shows in every bite you take

Photo of A Google User A Google User
Dec 8, 2016 4

Cleanliness 4/5. Tables were a bit sticky. Got two drinks from their cooler and they were sticky from where an old drink had potentially burst or bust open on them. Service 5/5. The man behind the grill was kind but stressed and overworked. Quality 4/5. I ordered a pastrami sandwich and was moderately satisfied. But for $6 for a 6 inch sub I felt the price wasn't truly justified. Price 3/5. Felt the sandwiches were a bit pricey.

Photo of Quinton Smith Quinton Smith
Nov 5, 2018 5

Been coming here 15 years, since undergrad. Still the best chicken philly I've ever had

Photo of Aixavelisse Soto Aixavelisse Soto
Feb 5, 2020 5


Photo of Jenni Sniffen Jenni Sniffen
Mar 2, 2020 5

Just ate there for the first time with my family and we all LOVED it! Definitely plan to come back. Staff was great and food came out fast.

Photo of Alex Huntington-Meath Alex Huntington-Meath
Feb 8, 2020 5

I have been going to Philly Factory for more then decade and it’s my favorite sandwich place in the triangle. It’s just the sort of family business that does the best work. If you’re only going to eat one meal in Durham you can’t go wrong with Philly Streak Factory.

Photo of Jamie Huntington-Meath Jamie Huntington-Meath
Feb 16, 2020 5

Oh my,my 3 sons and I love this sandwich shop. Their food is sooo delicious. The half or whole philly cheese is amazing. The fries are fresh, crunchy, and tasty. The fountain drinks are great and if you like there are bottled sodas too. Alex loves the gyros. I like the subs. Mac and Zach love everything too. The proprietor and his son are friendly. They are not only good cooks but interesting to chat with as well. Try it out you.will be glad you did. Your taste buds will thank you. Check out the photos.

Photo of Dave Blackburn Dave Blackburn
Nov 3, 2019 5

Authentic, fresh, awesome and tasty. Can't wait to come back!

Photo of Justin Klenke Justin Klenke
Aug 19, 2019 5

Looking for the best Philly Steak in the Carolinas? Here it is! Always a great sandwich made fresh right in front of you. Do yourself a favor and get one asap.

Photo of Mohammad Bilal Mohammad Bilal
Aug 17, 2019 5

Best philly steak in the WORLD. I’ve lived in a few different cities, a few different countries, and let me tell you, you’ll never find anything that quite compares. Excellent food, excellent customer service, what more could you ask for. I make the 30 minute trip from Raleigh as often as I can. I tell all my friends about this place, and I talk so much about it that they say when they come visit NC, they have to come here first!

Photo of Douglas Pender Douglas Pender
Aug 10, 2019 5

My favorite place for lunch. I've been going here for over ten years. The owner works from open to close every day and is an amazing guy. He has a wonderful family and a awe inspiring story. I get the half steak on white bread with lettuce, tomato, mayo, and provolone cheese with a side of fries. It always hits the spot.

Photo of Chris Hairr Chris Hairr
Aug 8, 2019 5

I've been going to this shop for over 15 years. The food is fresh, made right in front of you when you order. The tables are always clean, and the fountain drinks are never flat. The owner is friendly and super courteous, and goes out of his way to make his regulars feel welcome and valued. I've never been disappointed after eating here.

Photo of Donnie Springfield Donnie Springfield
Aug 13, 2019 5

I've traveled around the world for my work, and along the way I've eaten more than my fair share of Philly steak sandwiches. A world of Philly steaks, and yet I keep returning to Philly Steak Factory in Durham, NC. The bread is perfection, the meat is unprocessed, the seasoning is second to none, and the toppings are simple and fresh. Chat with the proprietor as he expertly cooks your sandwich right in front of you. Enjoy it in the humble confines of the store, and finish your meal with a piece of baklava.

Photo of Julie Cheng Julie Cheng
Jun 20, 2019 5

I swear this is the best philly cheese steak in the triangle! Been here many many times and it always tastes amazing :D The guys always there are also super nice people!

Photo of Collette Jackson Collette Jackson
Jul 7, 2019 5

The gyros here reminds of the gyro shops back in the Midwest. Let me just say, this the only place I buy my gyros from. Also, the service is fast and friendly.

Photo of Isaiah zipple Isaiah zipple
Jun 22, 2019 5

Great food. Have been coming here for over a decade. My go to place for a sandwich

Photo of Cassandra K Cassandra K
May 20, 2019 5

Great philly steak sandwich and fries!! Very tasty and authentic!

Photo of Jazzmyn Byrd Jazzmyn Byrd
Apr 10, 2019 5

The chicken cheese steaks are so freaking good. I get a half bc they pack so much meat in it and it gets you full. I wouldn't be able to eat a whole in one sitting lol.

Photo of Ari Manzano Ari Manzano
Apr 27, 2019 4

Want a good Philly Steak Sandwich in Durham? This is where you'll find it. You know it's good when the meat by it's self is on point.

Photo of CA Henderson CA Henderson
Mar 29, 2019 4

I usually receive more enthusiastic service. The servers seemed less than thrilled this time around. The pizza was okay. I think the food usually is pretty average, but service is usually good and I can count on them to have on the right games.

Photo of David Van Wagener David Van Wagener
Feb 27, 2019 5

This is my 'go to' for gyros in Durham. The beef/lamb is well seasoned and cooked. The tzatziki is tasty and the portions are good. They make outstanding steak and cheese as well. For dessert, the pistachio baklava is great. The staff is friendly. Unfortunately, they are closed on Fridays now, which is when we like to eat out for lunch instead of bringing lunch to work, but it's good enough that occasionally we'll reschedule our lunch day.

Photo of Donnalee Stephens Donnalee Stephens
May 13, 2022 4

Sandwich and servous was great! I'm definately going back. Wished they had unsweet tea. I had a cheese steak!

Photo of Sherbs Sherbs
Apr 9, 2022 5

Being from NEPA, this is the closest I can find to a true authentic Philly steak taste. Would highly recommend their Philly steak and their Reuben as well.

Photo of Aniqua Tabassum Aniqua Tabassum
Apr 15, 2022 5

Their philly cheese steaks are better than the ones from philly 😂their ruben is great too!

Photo of Dylan Taylor Dylan Taylor
Jul 26, 2022 5

I grew up eating good cheesesteaks with my old man. Something made me stop in here and grab a Philly & it was SLAMMING! Best Philly I've had since I was a kid!

Photo of Amanda Wooten Amanda Wooten
Jul 16, 2022 5

No pictures, because we demolished the food. Super good, quick and simple.

Photo of Tim Hunter Tim Hunter
Aug 6, 2022 5

Love this place. The Philly chicken is always on point especially with the special hot sauce. I've been coming here for over 20 years and i wish there was one in Atlanta. I look forward to coming home for the best. 😄

Photo of KR21 _ KR21 _
Aug 3, 2022 5

If you're from the north like me, the cheese steaks here will definitely remind you of home. Highly recommend!

Photo of Chris Carmody Chris Carmody
Aug 13, 2022 5

Just went in with my wife and we both agree it was one of the best Phillys we have ever had. Great sandwich size and quality meat. Will absolutely be back.

Photo of Keith Ward Keith Ward
Aug 28, 2022 5

Love getting sandwiches from this shop! The owner and his son (I assume) are always kind, the service is fast, and most importantly the food is delicious. You'll pay about $15 a person, but it's well worth it. I've been coming in for a good 5-6 years now, and in that time, I've had their cheesesteak, their chicken cheesesteak, and their gyros and they have all been well worth the price.

Photo of Tracy Mou Tracy Mou
Sep 5, 2021 5

I’ve been here ordered couple times for take out. And I have to say their Philly cheesesteak and fries 🍟 taste amazing! Big portions too! Highly recommend!

Photo of Carl Frega Carl Frega
Apr 29, 2021 5

For 27 YEARS the owner of this unassuming joint has been serving up hands down the best Philly in the Triangle! 17 years I've been eating here, and never once have I been disappointed. REAL steak, none of the processed junk, quality cheese, rolls the perfect texture. Juicy to the point of needing a pile of napkins. Sandwiches are not just delicious, but also MASSIVE. A "half" Philly here is bigger than a full at most places. Really fantastic bang for your buck.