Loading your recommendations…

Philly Steak Factory


5410 New Hope Commons Dr
Durham, NC 27707
Phone: (919) 490-9753

Google Reviews

Photo of Tonya Buford Tonya Buford
Sep 1, 2023 5

We loved our meal. First, experience was an amazing experience. I know I closed my eyes after the first bite then my leg started shaking LoL.

Photo of Kimberly Jefferies Kimberly Jefferies
Aug 5, 2023 3

The location is great, and customer service was amazing, but for the price of the food, it could be much better. It is not completely bad, but the philly's could have been fuller and more flavorful.

Photo of Jessica Glover Jessica Glover
May 25, 2023 5

I have frequented this place on & off since my son was a little kid and he’s 19 now. They have the absolute best food here by far! I have not ever ate anything here that was not good! As far as people complaining about the prices & not having enough meat on the subs is not true. Everything is well proportioned and I have not ever had a sub there that didn’t fill me up. Sadly all food prices have went up as it’s not the owner fault. He has to pay a lot more to purchase the steaks than we do. Have you all seen the price of raw steaks in the grocery store by itself lately as that’s uncooked and very expensive lol?!! I have known this owner for a very long time and he is not mean or rude! He is a very down to earth person who will treat you with respect if you give it to him! He’s not a pushover so if you come in grumpy and rude then seriously what do you expect to get in return? Free fries & a coupon next time??? I joke with the owner EVERY SINGLE time that I have visited there & he has not changed on me or been rude at all. Yes s/t he’s by himself but he’s fast & have you not seen the Help wanted sign in almost every single Restaurant in every state basically? It’s hard to find good reliable people that actually wants to work & show up. I hate to see people bashing a good company especially someone that I have known for years because a lot of these negative reviews is not accurate or correct!! Again I have been visiting this company for 19 years and the food has always been the best!!! Try it for yourself and form your own opinion:)!

Photo of ioannis Polydoros ioannis Polydoros
Jan 10, 2023 5

What can I say these idiots that left bad reviews are truly idiots. Food was fabulous pastrami sub was huge and delicious. My fiance got a half steak and fries and it was huge. Both subs were out of this world! Owner was great and very friendly and kind. My fiance and I are both New Yorkers and he made us feel like we were home. Ty so much for for a great meal.we definitely will be back.

Photo of Vic hines Vic hines
Jan 10, 2023 5

mans deserves anything he wants these phillys are the best thing you’ll ever eat. not only that but they serve you with a smile. make sure you wear your stretchy pants because you not leaving hungry. bless this man for having this restaurant!!!!

Photo of B G B G
Nov 11, 2022 5

Best Cheesesteak in the triangle, possibly the state. Been that was since at least 2002, and the same gentleman, and I believe his kids work there. You pay a bit more for the outstanding quality.