Name: First Citizens Bank
Telephone: (919) 549-8671

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Phone: (919) 549-8671

Directions 3.2

Google Rating

3.2

Nisha Subedi a year ago

I had the pleasure of being assisted by Mr. Tyler Jackson, a Senior Sales & Service Representative, when I went to open a small business account at the bank. He was prompt, courteous, and incredibly professional throughout the entire process. Mr. Tyler took the time to explain every detail, ensuring I was comfortable and informed. His approachable and friendly demeanor made the experience seamless and stress-free. It’s rare to find someone so dedicated to providing excellent service, and I’m truly grateful for his help. Highly recommend working with Tyler for any banking needs!
Verttire LLC a year ago

I can’t say enough great things about my business banker, Tyler Jackson. His professionalism, knowledge, and dedication has been invaluable to my business. They He took the time to truly understand my needs, provide personalized solutions, and went above and beyond to ensure everything runs smoothly. Whether it’s guiding me through financing options or simply offering sound advice, Tyler Jackson consistently delivers exceptional service. It’s rare to find someone so committed and reliable, and I’m grateful to have FCB and Tyler Jackson as a partner in my business journey. Highly recommend!
Jeet Bhatt 2 years ago

It’s by far the worst banking experience with this branch. It’s happened more than 3-4 times and that is when it compelled me to write this review.
This branch has is always free from customers, you will hardly find 1-2 customers at max, and now I know the reason as well.
The front office staff Ms. Chadda, I have seen her for more than a year now, but still she is clueless of any bank related process and has this weird attitude as if she is the Commissioner of IRS.
The back office staff have a very high attrition rate and they are always new with little to NO training (no offense to them). So they are scrambling even to send out a basic wire transfer.
There are no notary’s onsite.
The service and attitude of the people working there is pathetic; with zero banking knowledge.
If you really want to get any work done with First Citizens bank, please visit the Cary branch. It’s going to be busy, but at-least your work/task will be completed.
Jocelyn Thornton 6 years ago

I visited this branch today, and felt compelled to leave a review given past reviews. Apparently, the branch closed for renovations. Not like any other First Citizens branch I have ever visited; a very open, clean, and inviting space. Banker I spoke with, Katie, was quick, responsive, and addressed all my questions and needs. Highly recommend visiting this branch. Disclaimer: This branch does not have drive up teller service, but does have a drive-up Intelligent ATM (can make deposits).
timothy higgins a year ago

Zero stars if I could, worse customer service from a bank. I tried to jump through all the steps they wanted but they just wouldn't honor there end. Complete stonewalled, will avoid at all cost in the future.