The Comfort Inn University is a 138-room hotel located within easy access to Durham and the Research Triangle via I-40 and I-85. Additionally, RDU International Airport is approximately 12 miles east along I-40. The hotel is five miles from Duke Forest and Duke University Golf Course, six miles from the Durham Convention Center, and seven miles from Duke Chapel, Duke Gardens, Durham Bulls, and Page Auditorium.
I stay in a hotel at least twice a month with work so I’ve seen them all. While comfort inn isn’t a luxury hotel as there are many nicer ones, the staff there just created the absolute environment that it felt like luxury. The staff there from Kimberly to Devan (hopefully I’m spelling their names correct) was absolutely the best. I can’t remember the name of the other lady at the front desk but she was on top of her game when we had issues with our room cards not working. The cleaning staff were on point with anything that we needed. Devan had the breakfast with the bacon, eggs, waffles, greek yogurt, juice, grits, hash rounds, and sausage ready every morning sharp. Saturday was game day and soon as any food got low, he was right there with some more to make sure everyone got enough. Only thing wrong with the hotel was the vending snack and soda machines, none of them fully worked on any floor, but that’s no reflection on the staff but rather the vendor/ownership. You can tell that this staff truly enjoys their job and they deserve the recognition for their hard work. I hope the owners/share holders see this review and give this staff the acknowledgment that they deserve because they really are doing an excellent job of representing their company while creating a large family atmosphere. We’ll all definitely be back to stay at this Comfort Inn due solely to the staff creating such a wonderful experience.
Brian B.
Sep 23, 2025
5
Joyce provided the best customer service. She deserves a raise — she also deserves for her relief to show up on time! Great experience at this establishment.
Shanta Slade-Inabnitt
Aug 31, 2025
3
I had an emergency and needed a hotel room when I arrived in town. The reservation agent reactivated my rewards profile so I could get the best rate possible. The location was great. It's close to major shopping and dining. The room was very clean and housekeeping was very responsive to any needs I had.
Shelly Skeen
Jul 22, 2025
4
I did not experience bedbugs! The first reviews found online will scare you!
I am a long-term Choice Hotel member. Just for one night, the room was acceptable (not great, acceptable).
The front desk ladies both night and morning appeared to be super friendly!
as of this review: july 22nd, the hotel was literally sold out and packed with Durham residents impacted from the flood.
The hotel is nestled in a dead-end road, behind the Kaui Steakhouse, and attached to the Homewood Suites.
#googlemaps PLEASE update this location. send a #gpsmapping car to reset this location on the map! LOL
the Google map will take you several twists and turns around a frontage access road that's no longer connecting; in and fully around a currently vacant building, thru the back parking lot! Only to come out at the steakhouse parking lot again. that could be confusing if you dont know where you are going.
For this reason, Im writing a review and also sending it to Choice websute directly to update and repin their location
Choice website lists room 120 as a mobility accessible room. However, the regular low tub (although with rails) was NOT THE WALK -In shower floor that was expected. The shower head extended reach spray handle had a spewing leak at the nozzle connector. I tried to take it off and re twist for a rethread connection. It showed that a lazy maintenance man made a simple fix impossible by over tightening and possibly glued on with the caulk tape. The water was everywhere!!!!
I traveled with my mom for a Duke hospital appointment to reduce travel time from Burlington. So this wasn't my normal travel stay, which is usually 3 days. I booked with points literally hours before arriving, sight unseen, I normally check reviews PRIOR to booking. The first pictures of another review showed bedbugs! I was praying and equipped with lysol, microban, and clorox wipes. Thankfully we didn't experience bedbug bites or see any visual signs.
The 1 wall outlet in the bathroom was not even working even after I reset the button.
We survived! I won't comment on the breakfast. I can only imagine the impact of food inventory in a property that's been sold out for 2 weeks with flood victims needing to eat.
Astrid G
Jul 1, 2025
3
The stay was fine overall. Staff was the highlight. The hotel was okay, outdated and needing some TLC. I appreciate the breakfast and van ride (no shuttle). Location was convenient. A bit on the expensive side for the quality but we booked late. I'd recommend it.
Wendill Bills
Jun 24, 2025
4
I made a trip to visit my daughter in the area. I have stayed here multiple times, but this experience was disappointing. My room service was good, but the service and up keep of the fitness room was not up to standards. Ceiling lights were not working, towels for working were not available. The cable service for the television didn't work in the 5 days I was there. Reported the situation on multiple occasions.
Karen Buerkle
May 14, 2025
3
Confusing entrance. Walked into the Staybridge first. First impression was the funky smell in the lobby. Although nonsmoking the upstairs hallway periodically was inundated with pot smell…Bed was comfortable. Hot shower. Shampoo and conditioner in dispensers were nice. Breakfast had make your own waffles including mini size which was nice but there was no plain bread for toast and the hot items were lukewarm brown n serve sausages, fried eggs and seasoned potato chunks. Butter was kept in the fridge in packets and was rock hard and could not soften enough to spread. No whole fruit except strawberries. Had Greek yogurt, bagels, cream cheese, cereals. However you had to leave the area to go get coffee next door. The food was kept stocked but the tables were filthy. I’d happily wipe down my own table if wet wipes were provided…I did appreciate the heat and air unit because you could leave the fan on constantly as white noise
Tina Wood
Apr 17, 2025
4
Hard to find the entrance and a little dark but overall a nice stay if you don't need a kitchen area.
Ashley Geise
Mar 23, 2025
5
Rooms were a little dated, but has everything we needed. Beds were comfy. Wifi was fast. Great accessibility to the interstate. Felt safe.
Lynda Stevens
Dec 19, 2024
3
Service was not good, had to ask for my own towels, and no tissues. Bathroom very small for a king size room.
Kevin Gaskill
Oct 24, 2024
5
Over the years I've had several medical procedures at UNC and Duke facilities that required an overnight and we've always stayed at this hotel. The staff has always been exceptional, the rooms and public areas are very clean and the prices are good. This time was no exception. Could use a little updating but everything is well maintained and functional. I don't see any need to look elsewhere when/if I need to return again.
