Chick-fil-A
Phone: (919) 484-7778
Cuisines
- American
- Casual Dining
- Fast Food Chains
- Restaurants
Hours
Monday: 6:30 AM – 10:00 PM
Tuesday: 6:30 AM – 10:00 PM
Wednesday: 6:30 AM – 10:00 PM
Thursday: 6:30 AM – 10:00 PM
Friday: 6:30 AM – 10:00 PM
Saturday: 6:30 AM – 10:00 PM
Sunday: Closed
Tuesday: 6:30 AM – 10:00 PM
Wednesday: 6:30 AM – 10:00 PM
Thursday: 6:30 AM – 10:00 PM
Friday: 6:30 AM – 10:00 PM
Saturday: 6:30 AM – 10:00 PM
Sunday: Closed
Map
Google Rating
-
Emily Espanoso was very rude. I went through drive thru. Got home to realize half the fries and no straw for my drink. I went back and asked for a manager. Emily came up. I told her my problem. She snatched the fries and said she'd replace them. Put new ones on the counter and walked away. I asked for her again. She came over. I told her i was not given a straw for my rootbeer float. I requested a new float because im 30 minutes in because I had driven home and back. She rolled her eyes and went to get a new one as she tossed the old float to the trash with an attitude. My family literally spends thousands probably 3 or 4 at this location every year. I wish she would have offered at least a 1 meal voucher or something. I felt so disrespected. I guess I need to spend my money at Eubanks rd location from here on out. All I expected was for my food to be right. I had not been home for 14hrs and I was just trying to feed my family from a Christian based food chain.
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I live the Chik but my goodness. Are we rationing potatoes now?!
Just got home and opened the bag to find the handful of fries. -
This location of Chick-fil-A doesn't have the mobile through drive through feature, so it can take a little longer than normal if you're used to using Mobile Thru. It still moves pretty quickly, and the people are very friendly and helpful there. The parking lot is small, I've never tried to park and go in to the actual restaurant, but I imagine during busy times of the day it would be difficult to do so because of the traffic coming and going for the drive through.
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Nice staff! We met the wonderful Todd who took time to talk to us, took care of our trays and was very nice! Great spicy chicken burger as well.
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Out of all the Chick-fil-A locations I’ve visited, this one consistently provides the most negative experience. I’ve tried giving it multiple chances over time, hoping things would improve, but every visit seems to come with some sort of issue.
The biggest problem isn’t the speed of service—it’s the quality of the customer service and the lack of attention to detail. The employees often come across as inattentive or as though they’re bothered to be there rather than providing the welcoming experience Chick-fil-A is known for.
Order accuracy has also been a consistent issue. Nearly every time I’ve ordered from this location, something has been missing, forgotten, or prepared incorrectly. Even after repeating the order or reminding an employee, items are still overlooked. At this point, checking the bag before leaving has become a necessity because there’s almost always something wrong.
What makes this especially disappointing is that this location doesn’t reflect the level of hospitality and care that Chick-fil-A has built its reputation on. The atmosphere and customer experience are noticeably different from other locations.
Most recently, I had an issue with an order during the last week of the month. I reached out to the restaurant directly by email in hopes of resolving the situation, but I still haven’t received a response.
This is actually the first negative Google review I’ve ever left for any business. I don’t enjoy leaving public criticism, but after repeatedly giving this location another chance and experiencing the same issues, I felt it was important to share my experience. My hope is that this feedback reaches management and leads to meaningful improvements in customer service, attentiveness, and order accuracy.
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