The room was nice but the bathroom was absolutely disgusting. There was mold all over the shower. We went to the restaurant for breakfast and while we can forgive slow service, the waitress argued that the bacon was crispy (it wasn’t) and then grabbed it with her hands off of the plate, re-cooked the same pieces, and served them back. We had also ordered apple juice, was told there weren’t free refills and weren’t offered the chance to purchase another. The first time we stayed here, it was great but we will not be coming back after this.
Once this review was seen, management contacted us to remedy the situation. They were very accommodating and did what they could to remedy the situation.
Aug 13, 2019
I enjoyed this place but did not offer free breakfast and have a very small pool.
May 8, 2019
The hotel staff were very kind and courteous. The room was very spacious and colorful, almost cheerful like. The restaurant is very good. I had the steak and spinach salad and it was delicious! The steak was seasoned very well and it was a really good amount as well. Overall i enjoyed my stay here. Will come back.
Mar 14, 2019
Could not believe how dirty this place was. I flew into town for a 10 night stay, having never been here before. When I arrived at the hotel I was amazed at how poor the housekeeping was. The gentlemen at the front desk we're very polite and willing to help but after 3 different rooms, I decided not to stay for a single night. Photos posted represent 3 different rooms on different floors, all with unacceptable cleanliness. Issues range from dirty doors, hairs on the wall of the shower, stains of all different colors on every seat, in every room. On bedspread on a made up bed had crumbs and a funky brown streak on it. Dark stains on the office chair, white stains on the sitting bench... I've traveled often for work and stayed at many hotels. This is the first time I've ever experienced a hotel with this many housekeeping issues. Absolutely disgusting. I'd give zero stars if I could.
May 7, 2019
I stayed for a couple of days here first day somebody got shot inside the hotel. Then I found bed bugs the next day from the sheets not being changed out.. for this hotel to be 4 star very poor housekeeping and rooms were not clean
Mar 4, 2019
Had to check in late at 12:30am and leave at just shortly after at 6:45am but the hotel was great. Alert and helpful staff upon arrival that got us into the room very quickly after giving info about breakfast and coffee times for the morning. Lovely room with hardwood floors and a very cool bathroom. Shower was piping hot and great water pressure to go along with good soap and shampoo, not your normal hotel hygiene products. Beds we very clean and comfortable. Staff brought out extra coffee extremely fast in the morning when the urn ran out, and to be honest that was a life saver. Would definitely stay here again, zero complaints.
Apr 22, 2019
Hanees is the best customer service agent. We had a problem with our room and he was sent to check it out. He was quick to offer a solution and assist. He is a very nice man.