Wow, this is a nice hotel. The staff is friendly and helpful. The rooms are large and clean.
It's a Homewood Suites, so I expected the full 2 room suite with a full kitchen, but this one was bright and felt bigger than it probably was.
The bed was super comfortable and the room stayed dark and quiet until we actually got up.
It is really nice when a room is bright when you are awake and dark when you are sleeping. Not many hotels pull off both. Well done.
Apr 1, 2019
My family stayed in this hotel for a few weeks while our home was being renovated. The customer service was mixed at best. But a common theme was rudeness of the staff. Some of the staff was great, but others lacked the basic professionalism and it was apparent they ran the hotel and not management. We were staying in a 2 bedroom suite, so the room was big. Some of the housecleaning staff, including the supervisor, acted like they were doing us a favor by cleaning the room. If we asked for the linens to be changed every 2 or 3 days we got eye rolls and rude side comments. Other housecleaning staff was great, which we tipped graciously for weeks. Same with the food service and front desk staff. Some were great but others were just plain rude. We finally left for another hotel after days of unprofessionalism and rudeness. When we left the manager of the hotel gave us great advice when he mentioned that there were plenty of other hotels in Raleigh to stay at. That’s my advice to anyone looking for a hotel that cares about being treated well during their stay. There are plenty of other hotels to stay at in the Raleigh Durham area BESIDES this one.
Apr 28, 2019
Staff was willing to freshen up bedroom or ask if needed on a two day stay. Desk staff and others very cooperative. Over all a pleasant stay
Mar 28, 2019
Clean and comfortable, have 24 hours gym, pool, business corner. Evening social has plenty of food as well as wine and beer coffee soft drink and tea available. Great room and relaxing atmosphere
Jun 9, 2019
I was very disturbed about the cleanliness of the hotel room. The shower was filled with soap scum, hair was in the tub, trash around both bed areas and the floor had not been vacuumed.
Dec 12, 2018
If you book a cheaper rate room, they treat you like dirt. I'm a Silvers Honor Member. Not even a bottle of water. Tried to check in at 1230PM and was told rooms were not available yet, understood but when I checked in at 530PM I was given a Mildew Room on the first floor. Ask if they had something else and the front desk lady said it wasn't her problem. She said they were full. Parking lot 10% full and saw other rooms available on line. Remind me why I shouldn't tell everyone I meet to avoid this Hotel . Racism has no color preference or on class of income. The Power to treat others like your above them is rampant and spreading fearlessly. Merry Xmas All.