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Homewood Suites by Hilton Raleigh-Durham AP/Research Triangle

4.1

4603 Central Park Dr
Durham, NC 27703
Phone: (919) 474-9900
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Google Reviews

Photo of Brian Taylor Brian Taylor
Dec 30, 2019 5

The staff were very nice and helpful every one work together as a team.

Photo of Mary Jane Riguera Mary Jane Riguera
Dec 19, 2019 4

This was a stopover stay. We got in late and left early, so we didn't get the full experience. However, the room was cozy and clean. We didn't get to really interact with the staff, but they were kind and helpful upon check-in. There was a pool, which seemed pretty popular the night we stayed. Parking was convenient and easy access to and from the hotel.

Photo of Joshua Nave Joshua Nave
Nov 4, 2019 5

Very nice. Great stay. It was all that i expected with no disappointments.

Photo of Raman Arora Raman Arora
Oct 4, 2019 4

Spacious rooms... But they are showing age...Four days in row, Budweiser in evening reception just throws froth and no beer... Staff din't want to fix it..

Photo of Elana Kalyrn Elana Kalyrn
Sep 8, 2019 3

It could have been better. Had to switch rooms, fridge problems. Next room someone hand punched a hole in the double doors to bed room. The rooms appeared to be clean. Unfortunately a Roach greated me in the morning on the wall, but Carolina weather welcomes them. Carpeted elevators are the worst, and these smelled horrible. Staff was nice though and the free breakfast and social hour was a nice touch.

Photo of Monica Villagomez Mendez Monica Villagomez Mendez
Oct 20, 2019 5

Very nice, spacious rooms. Hot breakfast in the morning and friendly staff. Everything was clean and we even got water bottles when we checked in. Would definitely recommend or stay here again.

Photo of D D
Mar 28, 2019 4

Clean and comfortable, have 24 hours gym, pool, business corner. Evening social has plenty of food as well as wine and beer coffee soft drink and tea available. Great room and relaxing atmosphere

Photo of Paul Thompson Paul Thompson
Apr 28, 2019 4

Staff was willing to freshen up bedroom or ask if needed on a two day stay. Desk staff and others very cooperative. Over all a pleasant stay

Photo of richard grack richard grack
May 6, 2019 5

Wow, this is a nice hotel. The staff is friendly and helpful. The rooms are large and clean. It's a Homewood Suites, so I expected the full 2 room suite with a full kitchen, but this one was bright and felt bigger than it probably was. The bed was super comfortable and the room stayed dark and quiet until we actually got up. It is really nice when a room is bright when you are awake and dark when you are sleeping. Not many hotels pull off both. Well done.

Photo of Jenette Arreola Jenette Arreola
Jan 30, 2022 5

See attached video for room appearance.“The first floor dining area is perfect for a study-session! It may be chilly, so I best take a blanket.” Jenette made her way down the elevator and upon arriving to the dining area (where complementary breakfast was being served), she found a comfortable couch and set her school items on the spotless table. A few minutes after her study session initiated, a kind gentleman approach. “Ma’am, I noticed you have a blanket. I brought you a mini-heater to keep warm.” Jenette was touched by the man’s thoughtful gesture. “Thank you so much!” After studying for a couple of hours, Jenette turned in the heating device to the front desk as the kind sir requested. This is not the first time Jenette experienced great satisfaction at Homewood Suites. She was treated well by everyone and was thrilled to find her dishes washed and bed made everyday after work! She enjoyed breakfast muffins, exploited of the first-floor gym and arrived to work in just 5 minutes! “If it were summer time, I’d of gone to the pool!” 😁

Photo of Jenna Robinson Jenna Robinson
Jul 29, 2022 5

Staff is always friendly and helpful. Rooms could use some updates but everything is very clean. Love the option of a balcony! Stayed at this location several times and always enjoy the stay!

Photo of Donovan James Donovan James
Feb 16, 2022 5

Robert the Hotel Manager was the best! My wife and I got to the hotel a little early and Robert ensure that we were taken care of. He gave us the best suite that was available at the time and it was awesome! We spent 4 days and 3 nights there and the breakfast was great. The staff are really friendly and help you in every way possible. To top it all off: I left my suit bag with two suits in the closet and went home! I did not realize that I left them until one week after! My wife called Robert and he found my suits and mailed them to me - got them two days after my wife spoke to him! Now, that is what I called GREAT SERVICE!!! We left stuff at hotels before and called the next day and they could not find it. The ParkAve Homewood Suites in Durham exceeded our expectations! Great stay!

Photo of Jessica Budde, Realtor Jessica Budde, Realtor
Oct 31, 2020 5

We’re staying at the homewood suites while we wait for our home to he built. The total time is a little over a month. We are a family of 4 with two dogs. I just have to say how impressed I am with the service we have received here. Everyone has been so friendly and helpful. The rooms are clean, the beds are comfortable, and they constantly ask how we are doing. The only complaint I have is the WiFi. I’m a realtor and my two children are both in virtual school. The WiFi logs off evertime you close the device, which makes it extremely frustrating for daily use. However, they do offer a higher level of WiFi for $5 a day, which we decided against. If you’re looking for a nice hotel with great customer service, look no further!!

Photo of Jeff Beasley Jeff Beasley
Jan 5, 2021 5

Always friendly and happy to help. I love staying here.

Photo of Monica Cornell Monica Cornell
Nov 1, 2020 5

Wonderful besides my reservations being altered... it was very clean with great customer service!!!

Photo of Echo Echo
Aug 23, 2020 4

Company put me up in this hotel while I do work in the surrounding area. Aside from friendly staff and clean rooms, the pool isn't half bad. Its clean all around and not to far from places to eat and things to do around here. All in all its far better than I thought an extended stay could be.

Photo of Fram Buhari Fram Buhari
Aug 16, 2020 5

Page wood grill was wonderful. Food was great and the service was excellent.

Photo of Nick Aughtry Nick Aughtry
Aug 18, 2020 3

Well worn. This place has seen a LOT of use. Room was decent.

Photo of Rutul Bavaliya Rutul Bavaliya
Aug 6, 2020 3

It was ok when comparing it with other home wood suites I stayed over the year. Staff was good and friendly. But rooms were old. I hated the parking as it was very tiny. I never seen such a small parking spots in US hotels. Night shift staff was very rude and didn’t cared about service. They did not even provided welcome bag for gold members. I would not recommend this place.

Photo of Billy McDowell Billy McDowell
Jul 2, 2020 5

Awesome place at reasonable rate would recommend any one stay here that likes a place that feels like home

Photo of Michael Whitley Michael Whitley
May 10, 2020 4

Great place, comfy bed and friendly staff. Wine hr and free beer. Only complaint is the rooms look kinda dated other then that it's nice.

Photo of Jacqueta Rascoe Jacqueta Rascoe
May 31, 2022 3

The hotel is older so for the most part everything was clean. Staff were very nice and responsive when needed. I have never been in a real 2bedroom suite which was provided to us. 2 separate rooms, two separate bathrooms, living room and kitchen! So overall everything turned out nice.

Photo of Daniel Pendergrass Daniel Pendergrass
May 29, 2022 5

Great free breakfast. Clean rooms. Nice 2 room suites. Comfy beds. Close to everything you need.

Photo of D Shaw D Shaw
Jun 5, 2022 4

Stay was great, no complaints in the room. Shower is a bit tight but overall the room was good. The elevator needs to be upgraded or fixed, it takes the door about 7-10 seconds to fully open.

Photo of Ivy Spruill Ivy Spruill
May 20, 2022 5

The staff was so accommodating, exception of 1 during checkout, but she gets a pass given 99% of our stay was great! My house needed work and required us to live in a hotel way longer than anticipated. We are a family of 5 with 2 dogs. I asked for early check-in and they accommodated it. I asked to stay longer, and they accommodated it. The staff would actually check their system and see what they could do for us. It wasn't just a blanket "hell no", because of a rule. I had an issue with my rate and manager called me and explained and he was extremely nice. Again, not the stereo type that he's ready to just tell me no or rude that I questioned it. He was the opposite. To have to live in a hotel with 5 people and 2 dogs during school season, 10 miles further from your home was a bit hard but I chose this hotel because right from the jump, they understood and fulfilled. It's rare that you find people who actually try to accommodate your needs and not assume you're just another customer trying to ask for more. Thank you to Rob, Craig, Israel, the nice cleaning ladies! You made my life easier that week!

Photo of BB Judy BB Judy
Apr 13, 2022 4

The Homewood Suites located at 4603 Central Park Drive in Durham NC was filthy. We were moved to 3 rooms in the course of an hour, from spiders in the bed, crumbs on the counter and floor, trash already in the garbage can, cups of coffee/tea trash made, trash on the floor to rude customer service from 3 people, Joe, Jason and the GENERAL MANAGER. The entire experience was horrible. The General Manager tried to accuse our family of staying in 3 rooms. He was very accusatory in his mannerisms until we showed him how we had NOT stayed in the rooms ans in fact were moved to a 3rd room within an hour of arriving and the night check in guy Joe, told us to leave our things in the room and that we didn't have to move our belongings until.the morning since we had so many issues. The General Manager even showed us a pillow stain saying "Sir and Ma'am, you guys put this on our pillow"...so I asked him if he was saying that because we were African American, we must have had some type of product on our heads that would cause a stain. How derogatory is this??? In today's climate, to believe that you can just get away with saying anything to anyone is absurd and downright rude. It is unfortunate but I will never be back to this property and I hope that others think twice about staying here. I will ask my company to NEVER book with this hotel again!

Photo of Elisha Burton Elisha Burton
Jul 30, 2022 4

We have stayed here twice recently and had good experiences both times. Always able to get what we needed, staff was friendly. Breakfast was good. Enjoyed their one bedroom king suites, much nicer as a family to have extra space and kitchen. Will be back to stay again.

Photo of Logan Logan
Aug 25, 2022 4

As expected Hilton service with some awesome people behind the front desk. Breakfast was traditional, but always hot and ready when it was time to head out to work. The front desk staff has been friendly and engaging. Parking is a little tight in the front areas if you are driving a larger vehicle, but plenty of room around the building. Shuttle service available, but I didn’t need it. Pool and gym looked good to go, just didn’t pack for that on this trip. No on-site dining or bar, but it is a very short walk to an bar across the parking lot. There is a musty type smell in the room that is a little annoying and the room has the typical marks of an older hotel, especially around the shower area. Kitchen in the room, which I didn’t use any of besides the fridge, but the full sized fridge helps cut costs on the work meals. Proximity from the airport is highly convenient and not far from being able to hit the normal shopping/dining in any major city.