The staff are very friendly & accommodating. The rooms are dated, but acceptable. Cleanliness was slightly below average. There were smears on glass table tops & carpet looked like it needed a deep clean.
Nov 28, 2022
100% recommend. Helpful and very friendly staff, rooms are good enough, breakfast is better than most other hotels. The hotel manager, front desk manager and other reception staff members took good care of all the guests. If you are planning to host a big group of people, this is your hotel to stay !
Nov 17, 2022
I rarely leave reviews, but this place is simply amazing. The hotel is clearly an older property that doesn't fit the generic business class model. It should serve as an example on how to maintain a classic venue. It has balconies overlooking a well maintained courtyard, tons of covered outdoor spaces, an outstanding restaurant that's not just an afterthought, a nice bar, and tons of meeting space. Every member of the staff was polite, courteous, and seemed to genuinely care about my stay / experience. The front desk staff was beyond phenomenal, and the management folks were even better! I had a last-minute meeting space need and they actually arranged for me to use a room that had been vacated early. Without question, this is the only place I'll be staying on future trips to Raleigh.,
Oct 13, 2022
Have been staying at this hotel quite alot over the years and have always had a good experience. This was one of the first hotels to offer any kind of food and drink to go in the midst of the pandemics early days. The bar staff here is amazing and the food is good too. This is my go to hotel whenever I am working in the triangle.
Aug 21, 2022
Although we have stayed at other Double tree hotels. It was our first time staying at this location. The exterior of the hotel was very clean and inviting. Very convenient location between Durham and Raleigh. The airport is conveniently located less than 15 minutes away. The check in process was quick and seamless. The host he was professional and friendly. That's kinda rare these days in the times we are in.
The interior of the hotel was very inviting, modern, sleek, and clean.
Although there appeared to be a wedding reception going on it wasn't bad.
The room itself it was very clean, sanitized. However I wasn't a huge fan of the carpet. But it wasn't a complete deal breaker. The bed slept great. When and if we travel to the area again I think we would consider staying at this location again.
Jun 26, 2022
As a Gold member you will enjoy the free breakfast coupons for both of us and free drinks at the bar for both of us ($15 each to spend), not including tips. Very nice and big place. The swimming pool.is not operating during the week, just weekend. No one swimming during the week when I was there. Over all I am happy, just the pillows that were thinner, but u can ask more to make them thicker. Thanks to Tom and Charlie to make me feel better with the cold water and extra pillows. It helps me sleep better.
Jun 12, 2022
Loves it great people they give you towels to take and return at th pool. It was so great I went to a party that we had down stairs. Wonderful 10/10 would recommend
Jun 12, 2022
We stayed one night as a stop over to visit family in the area. We checked in around 9 pm. The employee at the check in desk was so cheerful and welcoming. The lobby was packed with people enjoying food at one of the tables or kids watching the TVs. The weekend we stayed always had a baseball tournament so we weren’t surprised by the number of kids around. The room was clean. It didn’t seem outdated to me. There was an instance where the power surged at one point, but everything came back on after a second. My only complaint is that the AC didn’t seem to work in our room right. It was set at 65, but the thermostat said our room was at 70 degrees. It felt much warmer, not enough to make a big deal about for one night, but enough to disrupt our sleep.
May 30, 2022
This place is well known for its hospitality and good work in the facility. I loved having my little one with us at this location. They loved his little glasses and his positive attitude. Guests can feel the care taken on the property. The only place I would say is lacking is the quality of the food itself at breakfast. The employees are fantastic, but the food quality for the cost is high. The rooms are clean, the staff is accommodating to any requests, and the location is excellent. We will be back on our next trip to the Raleigh-Durham area.
May 28, 2022
Started off bad. When I first arrived there were no handicapped spots available near the front, so I had to park on the side. Trying to get to the front, I find out that the sidewalk doesn't go all the way and there were no on/off ramps near the end, so I had to go ALL THE WAY back where I came. I'm frustrated and ready to leave a not so good review. Then I enter and I'm greeted by the warmest, friendliest person I've met in awhile. Mrs. Charlie Thompson was so accommodating and helpful. She is the main reason for the 4 stars! The hallways are tight but the rooms are spacious. Make the sidewalks more wheelchair friendly and I would recommend and revisit.