Candlewood Suites Durham-RTP
Phone: (919) 484-9922
Candlewood Suites Durham-RTP located near Raleigh Durham International Airport (RDU) and I-40, is an optimal place for guests looking for a comfortable home away from home. Each apartment-style suite offers a full kitchen, free wired high-speed internet and Wi-Fi, cozy bedding, and plenty of space to stretch out and stay a while.
Amenities at Candlewood Suites Durham-RTP include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends.
Details
- Guest Rooms 122
Amenities
- Accessible
- American Express
- Carte Blanche
- Diners Club
- Discover
- Fitness Center
- High-Speed Internet (Fee)
- Is Accessible For Free?
- Mastercard
- Parking Available
- Pet Friendly
- Pets Allowed
- Visa
- Wheelchair-accessible Elevator
- Wheelchair-accessible Entrance
- Wheelchair-accessible Parking
- Wheelchair-accessible Restroom
Map
Google Rating
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I know people tend to leave reviews that can either be completely accurate or deceptive. This review is just going to be from a place of honesty but also appreciation. With that being said... here is my complete and honest review of me and my son's stay at this location.
During the check in process, I had the pleasure of meeting this wonderful young lady at the front desk, her name is Mia (I believe that's her name).
She was extremely nice, very attentive, and she had an heartwarming interaction with my son (who happens to be on the spectrum...that's Autism Spectrum Disorder and he is a young adult). She was very respectful and was more than willing to provide all the necessary linens that my son and I needed during our stay.
Now here comes the realistic and unfortunate descriptive part of our stay at this location. I'm going to be completely honest about the room we stayed in (for 4 days and 3 nights).
The room had a stale smell to it. The sofa bed looked like it's been in that room for years. The cushions were ripped. You can see the inside of it. The padding (I can't even call it a mattress) had stains on it, and I had to put several fitted sheets on it just to make it tolerable for my son to sleep on. I also had to cover up the cushions, so he can use that as padding while he slept on a sofa bed.
The queen size room (which was separate from the kitchen, dining and the living room) was relatively small. It did have a spacious closet, but the room was small. Due to my mobility issues, I wish they had a walk in showers because I had a lot of difficulties getting in and out of the tub that had a shower. The bathroom wasn't in the best condition, but we made it work.
Now I definitely have to say that there were issues with bugs some alive, some dead and I had to make sure I took measures not to bring any critters home in our suitcases.
Overall would I stay at this location again...probably not, but at least the young ladies at the front desk made the stay much more pleasant then what it was.
Also I have to mention, there was another young lady that was at the front desk during our checkout process, her name was christine ( I believe that was her name, if not I apologize), she was very nice and also was very engaging with my son in a very respectful way. I appreciate that, hence why I said young ladies at the front desk.
This is the realest I've ever been in a review regarding a hotel stay. Again, I understand that this location is an extended stay hotel; however, there should me more emphasis on making sure the furniture that's in the rooms are not ripped up. The lesson is... you get what you pay for. -
This hotel is located about 10 minutes from RDU. The staff is extremely friendly. Sadly that is where the positives end. The room I was given smelled like cigarettes. There were pubic hairs in the shower. The desk had very obviously been chewed up by a dog. The final nail in the coffin was that I woke up covered in bed bug bites. I will say that the front desk gave a full refund and were very apologetic.
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The 1 bed room and living room was amazing. Clean and comfortable had everything we could need for a weekly stay. Had to travel a little ways for work but lots of food options around.
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The overall stay was good and the staff was pleasant, but I did experience some inconveniences that affected my experience. The biggest issue was having to change rooms three different times before getting one that was suitable. In my first room, there was standing water in the bathtub, a half-burned cigarette left in the shower, and human hair on the shower walls. After reporting the issue, I was moved to another room, but that room also had standing water and hair throughout the bed that appeared to be a mixture of human and pet hair, which I understand can happen at a pet-friendly hotel. I then had to go through another room change, which took about 30 minutes total walking back and forth and checking rooms. Thankfully, the third room was fine with no issues. I also noticed that I wasn't the only one experiencing problems, as some of my friends who checked in had issues with their rooms as well. Aside from the inconvenience of changing rooms multiple times, the stay itself was okay, but I do think housekeeping and room inspections could use more attention before guests check in.
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The whole hotel smelled like an ashtray. The rooms were not what we reserved. The rooms are tiny, very outdated and I’d almost question their cleanliness.
Nearby Businesses
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