The first night my bedsheets were dirty so they moved us to another room. That room wasn't any better. The water stood in the tub and I had to get them to come fix it. The refrigerator made a buzzing sound each night. I stayed there for a week and no one changed our sheets. They left a dirty pillowcase in our bathroom. The shuttle driver was the nicest of the staff. I would not recommend this place to anyone.
May 30, 2019
Nice hotel. Call ahead to make sure the shuttle is actually running. Comfort Inn Suites is right next door if you need to finagle another hotel’s shuttle.
May 12, 2019
Very disappointing. We stayed here a couple of years ago and it was much nicer. The room was so dark that you felt like you were in a dungeon. There is a tiny chair where a couch clearly used to be, and the bed is as hard as a rock. Also, the staff seemed inexperienced. On the positive side, the rooms were clean.
Apr 18, 2019
I left another hotel prior to coming here due to negative customer service I refuse to pay for or be subjected to.I came here and had the absolute opposite experience.There were several staff members with kind and helpful energy.I was greeted with fresh baked cookies and smiles. The front desk clerk were so kind, helpful, and polite. This was such a wonderful atmosphere to walk into.The front desk staff are exceptional!!!My room is clean, and comfortable! I absolutely love the bed. It’s is like laying in a cloud. I just had surgery yesterday and I am recovering.This experience has helped my alleviate stress from my procedure. I had to find a hotel due to my next day appointments and not being from this area. I want to thank everyone who works here for being professional, kind, and helpful to your guest.This experience has been delightful.
Feb 1, 2019
I was very impressed by this hotel! The room and bathroom was nicely prepared, decorated, clean, and very cozy. The staff was very kind and courteous. Parking lot well lit. They also had a very nice breakfast. And to top it off, I felt very safe. Lastly, the price was reasonable. All in all I had a very comfortable stay. I look forward to staying with them again.
Jul 8, 2019
Hotel smelled of smoke. This location does not seem to understand the idea of a hotel shuttle. Tried to catch the shuttle at 535AM but was told that it only runs every 30 minutes. Shuttle driver was sitting in the lobby with nothing to do but would not take us for 25 minutes. Fast forward to taking the shuttle from the airport. Called for the shuttle and waited 30 minutes before calling back. I was told the shuttle came had just left the airport without picking us up. Uber to the rescue both trips....
Jun 18, 2019
Made a reservation using a special rate a week in advance. Day of we call to let them know that we are delayed, and the receptionist tells us that in order to have a later check in we would need to provide a card and pay a much higher price, or else they would give our room away because they were sold out. Clearly they just wanted us to cancel our reservation so they could book it for more money from someone else. Shady af, stay far away from this dishonest hotel. We cancelled, hope they enjoy their money cause they won't be enjoying our business ever again.