This place was nice but not my favorite. I got a 60 minute massage here. I really like how they schedule their appointments - they put an extra 50% of the time you book for the time their masseuses are booked. For example, a 60 minute massage will book the masseuse for 90 minutes - this means they ACTUALLY give the full 60, unlike most places where you get rushed in and the actual time is only 45 to 50.
I enjoyed my massage but I felt like the pressure was not enough for me, despite indicating moderate to heavy pressure and then requesting it twice during the massage.
I will also echo what others have said about not being a relaxing area during checkin, waiting, or exiting. Additionally, one wall is shared with a fencing gym. The white noise drowned out most of the gym noises but during my massage I kept wondering, what is that sound??
I would go back since the location is convenient and I did enjoy my time, but I would love to see a few updates to improve the experience
May 15, 2019
I've gotten 2 massages here now. The experience is relaxing and easy. Whenever I leave, my brain is absolutely useless and they do a great job at being understanding and reminding me of basic math
Dec 18, 2018
I visited the Retreat for the first time, and I was so pleased with my experience! The environment is tranquil and inviting. The front desk person (sorry, I didn't get her name) was so pleasant and welcoming. My masseuse, April, was so pleasant, knowledgeable, and patient. She made me feel so comfortable and really did wonders on my whole body! Her skills were amazing, and my body has never felt so relaxed! I will be back when possible!
Jun 9, 2019
Took my fiance for a birthday massage here, great staff and totally easy to make online reservations
Jan 10, 2019
Had an excellent time getting a massage and facial here for my birthday. The receptionist worked with me a couple weeks prior to ensure I could get two appointments back to back. Excellent customer service and response times. Massage worked wonders for my back that was full of knots and the facial was just your basic facial. Not many bells and whistles to report there but not bad. Facialist was kind and friendly as was the masseuse. I do wish it had more of a spa feel in the form of a back waiting area or something similar. In between services I had to get changed fully and go back out to reception and wait for my next service that began only a few minutes later to then have to get changed again. Not ideal when trying to stay in a zen relaxed mood when the check in desk is constantly busy and the chairs are right beside the door to the street. Obviously this was not enough to ruin my time or anything of that nature, but enough to warrant 4/5. I would return for one treatment at a time in the future.
Jan 19, 2019
Beautiful, clean space in a convenient location. We thoroughly enjoyed our therapeutic massages and also get to feel great about supporting a local small business. Thank you Paula & August!
Jul 6, 2019
I absolutely love coming to the Retreat. August is a phenomenal massage therapist. I have gotten both relaxation and trigger point massage and they have both been so helpful. He is extremely professional and knowledgeable. But beyond that, it is so clear he loves his job. Highly recommend!
Oct 8, 2019
As many have commented, having to exit the back and sit in the front lobby while youre waiting on a second service sort of disrupts the mood and relaxation. BUT, my masseuse didn't force me to. Since the room wasn't being used right after me she allowed me to stay until I could start my facial. Both individuals asked if I had any problem areas, asked how I was feeling and worked to adapt and make me feel comfortable. I would absolutely go back.
Dec 25, 2019
My mother in law got me a service here and I found it to be relaxing and fun.
For someone never going to this kind of spa I didn’t know what to think going into it.
Once there it was clean, odd set up for entertaining and exit however it was a lovely and relaxing service
Jan 31, 2020
I am 26 years old, and have normal to combination skin. I have tried other places in the Durham area and nothing was more worth my money than this place. I have gone to Pascal for my monthly Signature Facials and it is worth every penny. Everything about this place from the moment you come in to the moment you leave is remarkable. I can now call this my regular place. When you want to Treat Yo Self THIS is the place to do it. YOU will not regret it.
Feb 4, 2020
Great place, great staff (from the front desk to the therapists) and they have flexible time slots. Book in advance, they have lots of loyal customers. You can lose personal touches and connectedness in large chain facilities, I love the feel here....seems personal. Check it out.
Feb 8, 2020
LB is a master of his craft and the owner will bend over backwards to make sure your visit was amazing. I’d give more stars if I could. Price is good, atmosphere good, LB 10 stars!
Feb 23, 2020
So happy with my facial with Carla. It's very convenient to book a service on a Sunday afternoon or later in the evening. Parking is right there, so you don't have to search Durham for the nearest parking garage. Carla was on time and very friendly. She made sure to ask me plenty of questions so she could assess my needs and goals. She explained each step and made sure I was comfortable with everything that she was doing. Facilities were clean and relaxing. I scheduled my next appointment before I left. I highly recommend you give this little gem of a spa a try if you're looking for an excellent facial experience.
Feb 22, 2020
I have had wonderful experiences with the various professionals I have worked with at The Retreat. I have had facials and many prenatal massages, and always felt welcomed, and very happy with my services. Highly recommend for an approachable, non-stuffy, professional spa experience.