Excellent massage and facial service, frustrating booking processes. I like the services I have gotten at retreat but it’s a pain to book. Made two reservations and apparently one didn’t go through even though I have an email saying I submitted the request. No follow up stating that the appointment was not available. Only found when we arrived at the retreat.
This is not a one off. I missed an appointment in the past because I made it over phone and they stated they will send confirmation over email, which never arrived. Found out they had my name and email confused with someone else’s and charged me the whole amount after I missed said appointment which I didn’t know existed.
Lawson Carmichael
Aug 15, 2023
5
Excellent spa with quality massages. Highly recommend! The staff take great care of you.
Sylvain D Marguerat
Feb 8, 2023
5
Hi got a gift certificate for Christmas for a Massage at The Retreat at Brightleaf, Durham. I pick Kenzie has a massage therapist. I had lots of experiences on massages around the world, and Kenzie’s one of the best, she has her own technics and it was just amazing, I highly recommend her if your are looking for a professional massage, you will not regret, it is worth every penny!
Thank you Kenzie, and see you soon!
Katharine Weislak
Jan 20, 2023
5
Highly recommend a massage with L.B. I scheduled a 90 minute massage on my birthday, and it was the perfect start to my day and a new year.
Lauren Wilkinson
Oct 10, 2022
5
Had my first ever massage here before I get heavy into wedding stress and it was a phenomenal experience! I felt rejuvenated and my massage therapist made me feel so comfortable throughout the duration. He was the perfect mix of working out my tension while also gentle!