I had such a great experience at Sweet Frog thanks to the amazing customer service from Alyssa and Kyle! From the moment I walked in, they greeted me with warm smiles and were incredibly friendly and helpful. Alyssa was super patient while I decided on my flavors, and Kyle made sure everything was clean and well-stocked. They both went above and beyond to make sure my visit was enjoyable. It’s not often you find such genuine and attentive service these days. I’ll definitely be coming back! Thanks, Alyssa and Kyle, for making my day sweeter!
Catherine Lee
May 2, 2025
5
Awesome!!!! I’ve been here twice this week! Both times Kyle was here and Alyssa was also here today! What customer service, even helping my mom in from the car. Let us try samples and helped us learn how to load up the goodies on top. I watched and they were just as nice and helpful to other customers!! Attentive, professional and downright nice. The yogurt and the toppings were delicious. Highly recommended.
Lysa Taylor
Apr 21, 2025
5
Kyle is an awesome manager. Always, and I mean Always, he's courteous, kind, friendly and very respectful, every time I come into Sweet Frog. Store is always clean and always keeps me informed of new flavors and flavors coming in that I really like. Keep up the great job!
Deborah Hodge
Mar 11, 2025
5
My family and I were welcomed by Kyle from the moment we walked in with a bright greeting and smile. He exhibited excellent customer service. Job well done! With The service he provides it makes you want to come back. Thank you Kyle!
Tiera Sellars
Mar 8, 2025
5
Today we had the opportunity to visit one of our favorite places with our Girl Scout troop! Kyle, the store manager, and Kenan were extremely kind and allowed the girls to explore the store. They had a nice treat, a mini dance party and created great memories! The store is always clean and we always receive great customer service! We will definitely be back!
Troop 2285
Mar 8, 2025
5
Kyle and Kenan were super amazing with our Girl Scout troop for our visit and tour. They were so patient and kind with the girls, taking them through the yogurt making process and letting them sample the flavors. Our girls had such a wonderful time and even got to see the Sweet Frog mascot at the end of their trip! The flavors were delicious and the toppings were super fresh. Stop by and show them some support, they are a wonderful
community partner. Thank you so much Kyle and Kenan!
Claire Perry
Feb 27, 2025
5
We came here after our toddler had her yearly check up and had to get three shots. Kyle was so welcoming and provided the exact vibe my daughter needed to calm down after the doctors! As a GM of a restaurant it’s great to see such caring employees.
Laura Hackney
Feb 14, 2025
5
It’s been our crew’s tradition to go to Sweet Frog every Valentines. This was year 13 of our tradition and it was just so sweet to be at one of the places we love here in Durham. Kyle was great! Extremely kind, friendly, and helpful. The place was clean and the frozen yogurt was 10/10 (raspberry + mango for the win).
Achilles TheConqueror
Feb 5, 2025
5
Ashanti and Kenan's were awesome. The store was very clean and super friendly environment , great music , great vibes , delish yogurt. I got the Orange raspberry and mixed it with Strawberry it was sooo good. I will definitely be back they both have outstanding customer service skills.
Ashley Reed
Feb 4, 2025
5
I love coming to sweet frog! The staff is always so nice, especially Kyle. We come so much we are on a first name basis. I love the different flavors they offer and they are vegan friendly! If you come, sign up for the reward program at the register so you can earn free bowls. Super clean too!! Thanks Kyle and the rest of the sweet frog team
Jemillia McClain
Dec 29, 2024
5
Kyle has excellent customer service! The kind of service you can’t find enough of these days! Great pricing!
kay love
Dec 28, 2024
5
This place is so amazing the people are super friendly and helpful. Kyle bell was so awesome to me, he was delightful and full of great energy, really dedicated to serving the customers and giving them a pleasant experience. Thumbs up. I shall return!
Oh and I tried the caramel brownie! It was DELISH!!!
Rejoice and Peace
Dec 4, 2024
5
This is the best Sweet Frog ever. Thanks to the associate Kyle. He gave the best customer service. He was friendly and helpful. Going out of his way to make sure that I had the best experience. When I came in, he greeted and welcomed me with a smile, as soon as I walk through the door. The food was very fresh and the store is so clean and the atmosphere was very pleasant and welcoming. So I will continue to come back because of this fantastic associate Kyle, and thank you for giving me the greatest experience at Sweet Frog! 🐸 👍👍😀
Anthony Daughtridge
Dec 4, 2024
5
Kyle showed excellent customer service skills. A very pleasant experience for me and my family. Will be seeing this location again. Great work.
Anjelica Rice
Nov 11, 2024
3
It's a self serve, pay what it weighs frozen yogurt shop. The thing that turns me off about places like this is seeing a worker eat from the toppings bar while customers can see you 😒
Kara Kaess
Oct 19, 2024
5
Kyle is our favorite employee here at sweetFrog®. He always goes over and above and is so friendly and so helpful. We’re so thankful that he is back!!!!!!!
My girls love the cotton candy flavor! I like the chocolate and the mint flavor!
RobertsMom NC
Jun 30, 2024
5
We definitely want to go bk to this location! They were welcoming, and every single frozen yogurt options were available! I especially loved the dole pineapple (reminded me of Disney World). The store was clean. Location is great; across the road from the mall.
