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Hilton Garden Inn Durham Southpoint

4.2

7007 Fayetteville Rd
Durham, NC 27713
Phone: (919) 544-6000
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Google Reviews

Photo of Yulonda Smith Yulonda Smith
Feb 6, 2020 5

Always stay here when visiting Chapel Hill or Durham. Clean. Good breakfast. Great location. Really good amenities.

Photo of Judith Nugent Judith Nugent
Jan 29, 2020 5

Had a great time with family. Friendly staff they make you feel comfortable.

Photo of Carol Payton Carol Payton
Dec 27, 2019 5

A+ all the way. The staff is very attentive. Nicely kept rooms.Very spacious. Always easy check in with no hassle.great location, you can shop or eat(my favorite pastime)..

Photo of Gary Bryant Gary Bryant
Nov 1, 2019 4

Very nice, clean spacious well appointed rooms .Ruth's Criss Steak House on site.

Photo of Marie Saadeh Marie Saadeh
Nov 6, 2019 5

This is my second visit to this hotel location. I want to say that that the rooms and bathrooms are very clean. Checking in with Brandon F. was great, he is very friendly and helpful. The breakfast that is offered was very good! I recommend this hotel for all to visit.

Photo of Veronica Vivas Veronica Vivas
Jul 16, 2019 5

I was in this hotel since a friend was visiting the city the hotel seems to me one of the best in that area the place is decorated very modern, I saw the rooms and comfortable and well tidy everything and breakfast good and varied good staff attention

Photo of Peggy Lawrence Peggy Lawrence
Sep 8, 2019 5

Staff was together room was excellent as well as the customer service

Photo of Cheryl Johnson Cheryl Johnson
Sep 7, 2019 3

The entrance and overall appearance is great. The room itself was okay but the air doesn't get very cold and the water is scalding hot with no way to get it cool in the shower. The room itself was emaculate and a good size.

Photo of Publius Nexus Publius Nexus
Oct 20, 2019 5

Fabulous place. Go when you can. It's top notch but Holiday Inn is still my favourite, especially the one near the NASCAR RACE track in Charlotte.

Photo of Somer Benson Somer Benson
Oct 5, 2019 5

Having a lovely visit! Ms. Pam is wonderful! She assisted us with all of our needs. The rooms are great. Had a nice evening on the outdoor patio. We would absolutely stay here again, thanks to Ms. Pam!

Photo of A. Mannion A. Mannion
Jul 3, 2019 3

Basic travellers hotel. Fabulous staff. V freindly

Photo of anthony lipscomb anthony lipscomb
Jun 22, 2019 5

The staff are very helpful and very polite the first person we meet was a young woman named Shania she was the best

Photo of Bob McCaffrey Bob McCaffrey
Jun 11, 2019 4

Great service could use some new beds

Photo of Eric Powell Eric Powell
May 24, 2019 5

Best bartender ever...If Ryan has met you...he knows you...super friendly, but professional team.

Photo of Molotov Mitchell Molotov Mitchell
Apr 11, 2019 5

Truly, one of the best hotels in durham for its price. Sleek, modern lobby? check. Beautiful indoor pool? Check. Clean, spatious rooms? Check? Delicious breakfast options? Check. Great prices? Check, check and CHECK! If you've gotta stop and rest, I recommend Hilton all the way.

Photo of Viviette White Viviette White
Jun 10, 2019 4

Very relaxing and the staff was exceptionally friendly. This hotel is beautiful!

Photo of Susanne McHone Susanne McHone
Jun 9, 2019 5

Amazing Customer Service with a super friendly staff that go out of their way to ensure your stay in PERFECT! Brandon specifically went "over & above" personal service and attention due to an unfortunate incidence on my flight, to make all of my stresses of the day disappear the minute I stepped into the lobby.

Photo of Ms Sunshine Ms Sunshine
Apr 8, 2022 5

Stayed in a king suite. Spacious, clean room. Friendly and accommodating staff. Close to good shopping and food!

Photo of Matthew Breeden Matthew Breeden
Mar 27, 2022 3

Stayed here for four nights. I like the location a lot. Good access to the American Tobacco Trail. Reasonable driving distance to attractions in Durham and Chapel Hill. Rooms and common areas were in good shape. But we were there for four nights and despite asking for housekeeping service twice, we never once had anyone come in to tidy the room or replenish supplies, etc. They did bring extra towels when requested, though.

Photo of Brad Wilson Brad Wilson
Jan 10, 2022 4

Nice hotel and helpful staff. It was only a short stay but comfortable. Ruth Chris next door was a plus. Check it out for yourself....

Photo of Nancy Cokeley Nancy Cokeley
Mar 5, 2022 3

Stay was great, until my key would not work, the girl at the desk ask me to bring it to the desk and get another key and also ask me to test the key on the business door. I think she could have tried it and have it ready, after we had to come down. Very disappointed

Photo of Lee D Lee D
Nov 21, 2021 5

Excellent location for activities in the Streets of Southpoint area. The hotel was excellently maintained and clean, and the room was very comfortable. The entire staff were professional, friendly, and helpful. This was our first time using the Food & Beverage Credit, and the staff were helpful getting us up to speed. We enjoyed the hot breakfast menu offerings. An enjoyable visit. We will definitely be back for a return visit.

Photo of J S J S
Dec 2, 2020 4

While their fairly basic hotel amenities have them a little pricier then I would like, it's hard to go wrong when you have a Ruth's Chris built right into the same complex. The location being a stone's throw from Southpoint sort of makes up for what you pay.

Photo of Cassandra Crocker Cassandra Crocker
Oct 11, 2020 5

Hilton Garden Inn in Durham North Carolina is absolutely amazing great staff that handles any and all requests in a timely matter. They are also following all Covid precautions, wearing masks, sanitizing all rooms and elevators daily. I would highly recommend this Hotel for anyone coming in from out of town or locally. I visited here for work.

Photo of Leslie Ley Leslie Ley
Sep 23, 2020 5

We went for doing some room decoration for a birthday / anniversary and the room was very big, cozy, and with 2 bathrooms.

Photo of L M L M
Jul 6, 2020 5

Goldilocks hotel. Great place for those who want a nice, attractive, stay. The interiors and exterior are well kept. Friendly and helpful staff. Clean room. Very nice shopping mall and centers right there. Everything you need is close by. Very nice landscaping. Would stay here again or would direct family or friends stay here when visiting.

Photo of Pramod Prasad Pramod Prasad
Sep 9, 2020 5

Great place to stay. Nice rooms. Close to the mall.

Photo of Vicious Hogs Vicious Hogs
Sep 17, 2020 4

Everything was great. I will stay again & I highly recommend this hotel. Someone's child krapped in the pool but not the hotel fault, but it would not hurt if the hotel would evaluate pool use policy/security. Otherwise lived the place, location, & access.

Photo of Gerald Pomeroy Gerald Pomeroy
Aug 18, 2020 3

Busted pipe getting fixed, seemingly indifferent staff. Clean hotel.

Photo of Joseph Blake Joseph Blake
Aug 16, 2020 5

Convenient. Friendly staff. Very clean.

Photo of Rachel D Rachel D
Jul 22, 2020 5

Stayed here a few times and it was great. Would recommend if a hotel is needed in the area. It is close to many attractions and shopping.

Photo of L M L M
Jul 6, 2020 5

Goldilocks hotel. Great place for those who want a nice, attractive, stay. The interiors and exterior are well kept. Friendly and helpful staff. Clean room. Very nice shopping mall and centers right there. Everything you need is close by. Very nice landscaping. Would stay here again or would direct family or friends stay here when visiting.

Photo of spencer morgan spencer morgan
Mar 7, 2020 4

Great location. Hotel was nice but in need of some updates and repairs. Toilet in our room was loose. There was another issue with our room and staff was quick to respond and resolved

Photo of Gerald Pettigrew Gerald Pettigrew
Mar 2, 2020 5

I can't find one thing that would allow me to give it a 4 rating. The staff was friendly, the house keeping staff was friendly and the omelette I had was great. I had to call for maintenance within 5 minutes of my arrival, it was my error, and he was there in 5 minutes. I plan to go back this weekend but, this time I will get a suite.

Photo of Meghan Harris Meghan Harris
Feb 18, 2020 5

We had a great stay at the Hilton Garden Inn at Southpoint. It's a nice hotel with a great location. What is even more impressive is that I left behind a very sentimental and valuable ring in my room. I called later that day and they held it for me until my friend could pick it up for me. I'm still in disbelief that I got it back. Their honesty and willingness to return the ring to me really restores my faith in humanity.

Photo of Mrs. S. C. Womack Mrs. S. C. Womack
Apr 13, 2022 3

You would think looking from the outside the rooms would reflect it. We checked in after I was medicated and discharged from an out of state ER. From the ER it was a 3hr drive to the hotel. We did a late check in. The desk in the room had a leg that was barely hanging on and there was splintered wood where the Kerig was. I know housekeeping noticed this when they cleaned the room. Thank God our small child was not with us as this was a BIG safety issue. As a Diamond member I was disappointed. I feel like they just put guests in any room regardless of member status because guests stay there because of the convenience. It’s sad that we’ve stayed in Hampton Inns that are more up to par. Y’all need to step it up a few notches, Hilton Garden Inn Durham! The location was good and convenient to the mall, interstate, and shops.

Photo of elizabeth Bandyk elizabeth Bandyk
Apr 29, 2022 5

Upon checking in, I realized the online reservations booked the wrong hotel and I was charged for their mistake. The front desk at the hotel I was checking in went way above and helped me contact the supervisor to correct their mistake. Tegris was exceptional with customer service; helped me for over 30 minutes and was absolutely delightful the entire time. As a Trauma Director, I recognize compassion and a sincere work ethic. I wish every I had Tegris in my field! Thank you for your hard work and making my stay superb!! Also want to thank Sunday for her phenomenal breakfast and starting my day off with her cheerful smile and sunny disposition!!

Photo of Wendy Carroll Wendy Carroll
Jul 19, 2022 5

have not stayed yet however I called to make a reservation this morning and Tegris was absolutely great at helping me with my requests! I was being a little overly picky about my 2 night stay for an upcoming wedding so Thank You Tergris!

Photo of S Johnson S Johnson
Aug 1, 2022 5

Great service, friendly staff and clean rooms! Tegris was awesome!

Photo of D.D Davis D.D Davis
Aug 31, 2022 5

The hotel is right in the middle of everything so you could walk to almost anything you wanted, the staff was AMAZING, super helpful, kind, and went above and beyond to help us.

Photo of Wendy Carroll Wendy Carroll
Aug 9, 2022 5

have not stayed yet however I called to make a reservation this morning and Tegris was absolutely great at helping me with my requests! I was being a little overly picky about my 2 night stay for an upcoming wedding so Thank You Tergris! We will return to this location! It was perfect for a family wedding in the area, we had a great dinner next door at Ruth Chris after the wedding....fantastic idea! Checkin was a breeze with the app, the front desk person was awesome when I arrived early, she found another room that was ready! rooms were clean and well stocked (except a little shy on in room coffe supplies)lol the on site dining was great saturday afternoon! One waitress and I believe one cook in the kitchen, handles 17 of us and our food and beverage needs and everything was awesome! Monday breaksfast was not as good or quick although still decent! Pool is very small and the enclosure was super hot apparently because no maintenance staff is on over the weekend! didn't spoil our time but it was missed! We will stay at this location again likely!