Name: Swarovski Streets at Southpoint
Telephone: (919) 484-9979

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Phone: (919) 484-9979

Directions 3.7

Google Rating

3.7

Smadekar 8 months ago

I had a very disappointing in-store experience at the Swarovski store.( Streets at South point,Durham,NC)

I initially received a pair of Swarovski earrings as a gift and visited the store to ask if I could receive store credit so I could choose something later. The salesperson was extremely rude and clearly stated that store credit was not possible and that I had to purchase something immediately.

Since I felt pressured, I purchased a bracelet of the same value. At no point was I informed that this was a final sale or that exchanges were restricted.

About a month later, I returned to the store after finding an earring I liked and asked for an exchange. The store manager refused, stating that the receipt said “exchange” and therefore it was final sale. When I explained the situation, she acknowledged that she didn’t know why the salesperson had refused to give store credit initially, but still declined to help and directed me to customer support.

Customer support was also unhelpful and initially claimed they had no responsibility for in-store purchases, despite this being a Swarovski brand store. After a long back-and-forth, they only offered to file a complaint, and I have still not received any follow-up email or confirmation.

This experience showed a lack of transparency, poor communication, and inconsistent policies. For a premium brand like Swarovski, I expected far better customer service and clarity.
allen waterman 4 months ago

This store is awesome! I ordered an item online. It came in and it was damaged. Customer service was not much help. I by chance went to the store to see if they could help. They located a new one for me and got it in. I'm very happy with the experience.
Svetlana Dmitrieva 2 months ago

Jesse is the GEM! So kind, helpful, and professional. I was looking for a pair of studs for my wedding, and ended up buying them and the matching necklace.
Will be back to look at the watches, and definitely on the day when Jesse is working.
Thank you so much for a fantastic experience!
Rene Vanek a year ago

I went last weekend with a friend to buy some jewelry for her upcoming wedding. We were greeted by two wonderful staff members that were very helpful. We took our time picking out a few earrings and necklaces, and the manager gave us her card to call if we ever needed anything! The shop is very clean, organized and well-lit. Great experience!
Adam Wilson 3 years ago

I stopped by to buy my daughter a fabulous Ink pen and a beautiful ring, to replace one she had lost unfortunately. But the sales person was super friendly and very professional. I was grateful for her help. With the pink Swarovski pink bag with my items, she even took time to tie a blue ribbon on my bag. Thanks it was a nice experience.