SureStay Plus Hotel by Best Western Durham Medical Center

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Phone: (919) 382-3388

Directions 3.1

Off I-85, SureStay Plus Hotel by Best Western Durham Medical Center is located five miles from Duke University Hospital. All rooms offer free Wi-Fi, flat-screen TVs, and desks, plus microwaves, minifridges, and coffeemakers.

Meeting Room

Occupancy: 33 - 60
Area: 480 square feet
Maximum Occupancy: 60
Height: 8 feet

Configuration	Occupancy	Area
Meeting Room	51	480 sq ft
Meeting Room	40	480 sq ft
Meeting Room	33	480 sq ft
Meeting Room	60	480 sq ft

Google Rating

3.1

Sarina 5 months ago

Hmmmm, what can I say? Beware! This is like every other low budget motel being run by people who are making money and not putting any of it back towards tending to or repairing anything on the property. The facade should have warned me from the outset, as well as the inside halls that require a keycard to enter. The halls are dark, dirty and the doors to each room are scuffed and need painting. The room had OLD scuffed and outdated furniture. The sheets appeared clean and white, but the beds were lumpy and not comfortable with cheap pillows. The corners of the room and bathroom had grunge buildup and weirdly tiled floor hasn’t seen a mop in a long time. Towels also appeared clean but were so thin you could see through them. The tv consistently turned off and on while being watched and the remote was impossible to use or just didn’t work. Breakfast included? lol. Ok. Dried out sausage patties, frozen pats of butter and the old waffle iron constituted their breakfast. Powdered creamer instead of milk or cream for the yucky cheap coffee and probably orange Tang, instead of orange juice. Look elsewhere and consider spending a little more or expect the possibility of bringing home critters in your luggage. 😩
Shemethia Dyer 5 months ago

This is my 2nd time staying at this hotel. My experience has not be best. This hotel holds a $50 deposit in addition to total cost of stay.
The issue with this hotel is simple
Roach infestation in the rooms
And the hotel does nothing to treat the roaches
Remote control to the TVS does not work
The pool is permanently closed
Breakfast is not good at all

Waffle machine, cereal, yogurt or toast is breakfast choices

This hotel participates in price gauging

Hotel rooms are in desperate need of renovations

Hotel walls are dirty not clean

During my entire stay , no housekeeper ever came to my room to do a refresher
John Zackery II a month ago

Horrible staff is money grubbing. They will tack on charges so watch your bill. They didn't even care when a woman in a wheelchair came to pay the bill for another night and wanted to charge $20 more because she paid at 12 instead of 11. Heartless to say the least. Do not support this business until they change 💯
Micheal Brabits 2 months ago

The staff were very friendly. Helpful. Nice. I stayed here a couple days for work. The room was clean and there were no signs of bugs. Bed was comfortable. I just wish they started breakfast at 6 like most hotels and not between 630/7. They keep lobby locked until they decide to open it and that means no coffee, nothing. I get it, due to location and other clientele. Just would be nice to have a cup of coffee and some breakfast before I go to work. Overall not a bad place if you’re just there to sleep. Nothing fancy or extra.
JD Thornton 4 weeks ago

NOT NON SMOKING.
The room was clean and that is the only good thing I can say about this place. Everything is falling apart and poorly maintained, the area seems very unsafe, and the room was tiny and outdated. The price was way too high for what was offered.
The worst part though is the smoking. There are signs saying the property is smoke free, but this is categorically false. The entire hallway smells like 30 ppl smoking heavily for months on end. I have stage 4 cancer and absolutely cannot be around smoke. I checked out within minutes of checking in, but the property manager has REFUSED A REFUND.
DO NOT STAY HERE IF NON SMOKING IS IMPORTANT TO YOU.