Ordered a to go order upon arrival.
They were not that busy.. I have been to C B many times.... they weren't even on a wait
After waiting 10-15 minutes I asked the cashier to check on my order.
I was informed that they were working on it.
After another good 10 to 15 minutes went by I asked the host at the station to check on it and asked them if it normally takes that long. I was informed that they did not have a to go person but everyone back there was working on it.
After waiting another 10-15 minutes I spotted a manager and asked him to check on it which he did and another 10 minutes or so went by before he brought my food out.
I was offered an apology and he told me to be sure to ask for him next time I came in with a to go order that he would personally take care of it which I felt did not really do me any good at the time I should have been offered something for my inconvenience of at least 30 minutes for fried chicken and two side orders
Not blaming the manager totally but wasn't thrilled with his response.
My wife is a restaurant manager as well and I know or feel confident that she would have handled the situation a little differently!!
Jun 10, 2019
Tried their fried chicken and it was pretty good too. Service was quick and family oriented. Plenty of good lighting and seating. Would have given 4 stars if we didn't have to ask for bread and drink refills
May 10, 2019
I liked the fact that they had menu alternatives: we went for breakfast so they offered choices like whole wheat pancakes, multi- grain French Toast and other dietary choices. Our waitress was a hoot! Pleasant and so funny! I thoroughly enjoyed my visit! I'm definitely going back there!
May 26, 2019
Good Southern Cuisine, Had a lovely helpful lady seat me and explain the options to me. Quick service from order to bill, friendly staff who answered all my questions, delightfully clean place to eat and affordable prices. Comfortable atmosphere.
May 17, 2019
I called this AMAZING Cracker Barrel and placed a delivery order with Carroll Bou. I’m in Colorado Springs and my sister is there in NC in the hospital with leukemia. My sister loves the chicken and dumplings from Cracker Barrel. To help my sister feel a sense of normalcy, I called and placed an order for 5 with Carroll and told her a little about my sister. Carroll and the whole staff at this amazing restaurant put together an incredible dinner with extras for her family. Carroll delivered everything herself and got to meet my sister and her family. The caring and compassionate people at Cracker Barrel went above and beyond to make my sister feel so loved. Included with the dinner was a card signed by Carroll and her staff and a care package. Their words of encouragement and generosity made my sister’s day. Thank you Cracker Barrel for having such caring people represent your company.
Jun 21, 2019
This location was very clean and the staff was extremely friendly. Our food came out in less than 10 minutes although they were very busy. I purchased 24 bottles of brooklyn cream soda and I had three staff members making sure I had everything I needed and the proper bags and boxes to carry them out. They also gave me a 10% discount for buying so many sodas and created a “case” bundle. An overall great place and I will come back again!
Jul 6, 2019
I usually don't go to CB because I've had a lot of bad experiences in the past but visiting this CB has changed my mind. The food was great, our server was attentive and helpful. I shopped in the gift store afterwards and the employees were very friendly even though it was close to closing time. I would definitely go to this CB again. I hope my next CB experience holds up to these standards.
Jun 20, 2019
Food was good but when the waitress came by to refill my coffee cup, she poured tea instead of coffee. Very apologetic mgr came by to explain that the coffee and tea bags looked alike and how easy a mistake could have been made, I would think a big chain could do a better job of insuring this doesn't happen. Otherwise, good service and fair prices.