Loading your recommendations…

Cracker Barrel Old Country Store


3703 Hillsborough Rd
Durham, NC 27705
Phone: (919) 309-2888
Visit Website

Google Reviews

Photo of Bill Thorsberg Bill Thorsberg
Jun 20, 2019 3

Food was good but when the waitress came by to refill my coffee cup, she poured tea instead of coffee. Very apologetic mgr came by to explain that the coffee and tea bags looked alike and how easy a mistake could have been made, I would think a big chain could do a better job of insuring this doesn't happen. Otherwise, good service and fair prices.

Photo of Tiffany Joi Tiffany Joi
Jul 6, 2019 5

I usually don't go to CB because I've had a lot of bad experiences in the past but visiting this CB has changed my mind. The food was great, our server was attentive and helpful. I shopped in the gift store afterwards and the employees were very friendly even though it was close to closing time. I would definitely go to this CB again. I hope my next CB experience holds up to these standards.

Photo of Ruthanna Hans Ruthanna Hans
Jun 21, 2019 5

This location was very clean and the staff was extremely friendly. Our food came out in less than 10 minutes although they were very busy. I purchased 24 bottles of brooklyn cream soda and I had three staff members making sure I had everything I needed and the proper bags and boxes to carry them out. They also gave me a 10% discount for buying so many sodas and created a “case” bundle. An overall great place and I will come back again!

Photo of Brad Downey Brad Downey
May 17, 2019 5

I called this AMAZING Cracker Barrel and placed a delivery order with Carroll Bou. I’m in Colorado Springs and my sister is there in NC in the hospital with leukemia. My sister loves the chicken and dumplings from Cracker Barrel. To help my sister feel a sense of normalcy, I called and placed an order for 5 with Carroll and told her a little about my sister. Carroll and the whole staff at this amazing restaurant put together an incredible dinner with extras for her family. Carroll delivered everything herself and got to meet my sister and her family. The caring and compassionate people at Cracker Barrel went above and beyond to make my sister feel so loved. Included with the dinner was a card signed by Carroll and her staff and a care package. Their words of encouragement and generosity made my sister’s day. Thank you Cracker Barrel for having such caring people represent your company.

Photo of Cathy Dott Cathy Dott
May 26, 2019 5

Good Southern Cuisine, Had a lovely helpful lady seat me and explain the options to me. Quick service from order to bill, friendly staff who answered all my questions, delightfully clean place to eat and affordable prices. Comfortable atmosphere.

Photo of Donna Leacock Donna Leacock
May 10, 2019 5

I liked the fact that they had menu alternatives: we went for breakfast so they offered choices like whole wheat pancakes, multi- grain French Toast and other dietary choices. Our waitress was a hoot! Pleasant and so funny! I thoroughly enjoyed my visit! I'm definitely going back there!

Photo of Sharon Smith Sharon Smith
Jun 10, 2019 4

Tried their fried chicken and it was pretty good too. Service was quick and family oriented. Plenty of good lighting and seating. Would have given 4 stars if we didn't have to ask for bread and drink refills

Photo of Terry Hall Terry Hall
Apr 9, 2022 5

My daughter, grandson and I arrived at Cracker Barrel as soon as they opened. The food was the best tasting breakfast from the coffee, through the main plate, with grits, toast and gravy. I suggest waking up early to really experience the best start of your day at Cracker Barrel.

Photo of Nickie Nickie
Feb 11, 2022 4

Nice Place to eat. Food was really good. I love it on Thursday because I like there Stuffing and turkey with gravy but for some reason they didn’t put the turkey and gravy on the same plate as the dressing, it was separated, not sure why. Overall everything turned out to be good. A little slow but I guess it’s because of Covid and being short staff. Service was so so.

Photo of Billy Shepherd Billy Shepherd
Jan 14, 2022 4

The staff could not have been more wonderful. I arrived a little before eight p.m. (after work) and wasn't sure what time they closed. The host cheerfully seated me and my waiter was polite and patient and couldn't have been more professional. I ordered breakfast (their best in my opinion) There were a couple of dishes in my breakfast that weren't perfection, but it was late and I know even the best cooks can only hold gravy and delicate biscuits for so long. I felt less guilty when two o the couples came much later than I. All in all...I was happy to be well cared for and..not for one second did I feel rushed by any of the staff! Thanks guys...billy shepherd

Photo of Lori R (LAJR81) Lori R (LAJR81)
Nov 26, 2021 4

Went on Thanksgiving day for lunch with my sister's. We tried to use website to order but it was malfunctioning - not their fault. But the items they had listed as available on the website as available were not available they basically only had 3 choices turkey or chicken and dumplings or a plate of Some of their different side dishes as a lot of those weren't available either. All in all the food was good and the staff were helpful and pleasant. Unfortunately the same could not be said about a few of the patrons who where highly impatient and not understanding that life is not always what we expect.

Photo of Abe Babe Abe Babe
Sep 28, 2021 4

I really like the environment, particularly the fireplace. The food is good and the wait staff strives to please. 9-28-21 I must edit the above review. Since doing that review, things have changed. The environment is about the same, the wait staff has some better than others. However, without good quality properly cooked food and good management the environment doesn't matter as much. After receiving poor quality food and extremely tough steaks for several months earlier this year and little regard from management, I told Matt that I had endorsed and advocated for the Durham Cracker Barrel for about 20 years (or since it opened) but that I couldn't anymore. They have become so inconsistent on the preparation of eggs, steaks and other foods not to mention the overly fat bacon. You can get better quality bacon at Whole Foods buffet.My wife and I went by on a Friday about 3.5 months back and I received the toughest steak that I have received in 20+ years, if not my life. Communicated with two waitresses and we saw the manager walking into the kitchen, but he never came to our table. They had better managers 2+ years ago. Even though omlettes were not on the menu, I was able to order a Western omelette or variation thereof for about 20 yr. at the Durham Cracker Barrel. "NOT NOW" I still go to the other Cracker Barrels on occasion.

Photo of Jim Cusimano Jim Cusimano
Nov 29, 2021 4

New simpler menu items like the sourdough breakfast sandwich make Cracker Barrel more appealing for a quick sit-down bite while traveling. Nikki made us feel welcome. Missed not having a wood fire on a cold morning.

Photo of sophie brooke sophie brooke
Oct 18, 2021 5

Get. The. Country. Boy. Breakfast. Best steak ever. They sang me happy birthday and even accommodated my 18 friends and family members and let all of us sit together (no social distancing was required, thank goodness) they were so kind. Of course we left a good tip for our sweet server Hollywood.

Photo of Mary Roper Mary Roper
Aug 9, 2021 5

FYI: Had a sign saying a of August 9th 2021 masks are required by all employees and guests. The shop side was clean and well organized, if a bit cramped- but that is how they typically are. The restrooms were clean and well stocked. The hostess seated us quickly. The dining room was clean. The tables still socially distanced. Our table was wiped and disinfected for us. Our server, Carolyn, was as sweet and attentive as they come. The meal had generous portions... and yes, the biscuits are still so good they make ya want to smack your momma. (Cause she never made you biscuits so good) *wink*

Photo of Sean McDermott Sean McDermott
Jul 21, 2021 5

It was a busy night but both our waiter Dylan and higher management did great work to make sure we were taken care of. Food was great and accurate to our order. I highly recommend this location to anyone looking for good food.

Photo of Jenette Arreola Jenette Arreola
May 17, 2021 5

My daughter, boyfriend and I ate at Cracker Barrel a few weeks ago (talk about writing a late review). Anyway, I do recall making a reservation that morning because this place seriously becomes populated as early as 8 am! I don’t recommend attempting to simply walk-in anytime after 9 am. You will likely have to wait an hour before being seated (I have done it before). Anyway, our server was Katelynn. Her serving skills were on-point! Our meals were all yummy, and pricing was fair ($48 for three). I do have one critique. I ordered blueberry pancakes. Turns out they were smothered in blueberry jelly- a bit too much honestly. I removed 75% of it. However, the pancakes were nicely prepared, tasty! I also want to mention I disagree with the pricing of two scrambled egg whites- the same as two whole eggs- $2.99! 😅 See menu attached.

Photo of Rebecca Bordeaux Rebecca Bordeaux
Jun 23, 2021 5

Nikki Smith was AMAZING. She was so patient and kind and efficient. I was having a horrible day and her smile and service made all the difference! Highly recommend 💜 give that girl a raise!

Photo of Sara Upchurch Sara Upchurch
May 16, 2021 4

They are making adjustments to the increase volume of people. We are tired of being at home but we don't want to wait an hour for our food and then the scrambled eggs come out half cooked and looking like a greasy cheese omlet. Our server had super long hair hanging down her back. It looked like it was going to touch the floor when she walked 😍. Her service and personality was super great.

Photo of Cheryl Dixon Cheryl Dixon
May 19, 2021 5

Tried the hash brown casserole loaded tots today, they did not disappoint! Also got Mama's pancake breakfast and chicken and dumplings. All around delicious. Wonderful service and we did not have any wait. Would 💯 come back!

Photo of Dashia Thorpe Dashia Thorpe
May 8, 2021 5

My son treated me to brunch. I ordered the fried chicken to go and was surprised that it wasn't all that I heard about it. I liked it but I won't order it again

Photo of Ronald Simpson Ronald Simpson
Apr 10, 2021 5

Always love eating at the barrel, love the store. But they have changed the Sunday fried chicken, more like a thick patty. Old way was much more crunchier, and better. I'll still order it some, but will have to find a new favorite.

Photo of Bobby Sides Bobby Sides
Mar 7, 2021 5

Even during a rush everybody there took the time to make sure everything was correct. Being from Texas I guess you could say I felt home away from home. Thank you to all the hard-working ladies that I dealt with yesterday at Cracker Barrel

Photo of Todd Macgregor Todd Macgregor
Jan 17, 2021 5

I like to get a sit down meal here. Mainly because my son is also a fan & there is a wide variety of options for food. Servers are usually polite and quick. Sometimes the kitchen has issues. The fireplace is the best touch you don't see everywhere these days. The prices in the gift shop could be better. Make sure to ask for biscuits and or cornbread after ordering beverages.

Photo of Melody M Melody M
Dec 21, 2020 3

I've always loved Cracker Barrel but my last 2 trips have me not wanting to go back to the Durham, NC location. A month or so ago we ordered the hamburger steak with gravy and it was so overcooked and dry, the gravy couldn't even save it. This last trip on Saturday evening, I ordered chicken fried chicken and it was more like fried chicken, fried again! It was cooked to death, dried out.. I was disappointed. Thinking they may need a new cook!

Photo of The Anointed One The Anointed One
Nov 24, 2020 5

I enjoyed coming here because of the great food and welcoming service. Ms.Carolyn provided excellent service. My favorite meal is the new Maple Bacon chicken that is grilled over oak wood; it is served with two sides and it's delicious. I enjoyed my meal and the great service so much that I came back the next day. I would definitely come back here again.

Photo of Huai-Jen Tai Huai-Jen Tai
Nov 9, 2020 4

Went to this cracker barrel a second time this year (11/8/20). Tables setup following social distance and we weren't too close to another table besides the one right behind our back. Still awesome to see this location is definitely loved by many, even though it was not overly crowded. Great service and good quality was still good like I remembered. The maple bacon chicken thing is still our favorite and I highly recommend it! I ordered chicken pot pie myself this time, pretty tasty and decent portion for its price. If I have to be picky about anything, I'd say that a very small part of the pie was saltier than the rest of it for some reason, even though I still enjoyed it regardless.

Photo of Teresa Warren Teresa Warren
Nov 3, 2020 5

Food excellence as always and service great. The young man that waited on me was very nice. I recommend the food the service everything to anyone I meet it was all great

Photo of Robert Bartlett Robert Bartlett
Oct 22, 2020 5

They got everything right. Roast beef was tender and flavorful, carrots, broccoli and pinto beans well prepared and service attentive. Area for improvement? The men's room could be cleaner. I told the manager.

Photo of Terry Norris Terry Norris
Oct 1, 2020 3

Be aware!!!! Outdoor seating is for show only, they won't let you dine outside. Everyone ask to sit outside but they said it only for weekend. Food ok but service was bad, she never came back for refills or even to bring ticket. I had to ask a different waitress for ticket after waiting over 20 minutes.

Photo of Wanda Stevens Wanda Stevens
Oct 4, 2020 5

The food was very tasty and a great value. Staff was friendly and efficient. The store always offers a nice variety of items. Made my first holiday gift purchase of the season!

Photo of Robin Rogers Robin Rogers
Oct 5, 2020 5

Honestly, it was a lovely experience. Nice visit with coworkers and the food was 100% comfort food. Good for the soul!

Photo of Kokichi Ouma Kokichi Ouma
Sep 20, 2020 5

Lovely environment

Photo of d g d g
Sep 18, 2020 5

Pancakes is a must have

Photo of 吳元亨 吳元亨
Aug 24, 2020 5

Fancy place to dine in and shop for cute decoration stuff!

Photo of Lisa Price Lisa Price
Sep 10, 2020 5

Who doesn't love them sone cracker barrel 🥰

Photo of Tony Barr Tony Barr
Aug 28, 2020 5

The food was great like always and so was the servant. No one does breakfast like Cracker Barrel. Great location practicing social distancing.

Photo of Steven Heidecker Steven Heidecker
Aug 17, 2020 5

Nikki did a great job serving us. Quick food delivery and delicious.

Photo of Elijah Clary Elijah Clary
Aug 14, 2020 5

Pretty good food. Service was nice. All appropriate precautions taken.

Photo of Nick Purvis Nick Purvis
Jul 4, 2020 5

All ways a good choice. I love all day breakfast. Sunrise sampler is great!

Photo of Troy C Troy C
May 15, 2020 5

I went on mothers day 2020 and ordered online, it was going to be about a 45min wait. I went into the store about 40min into the order. Due to covid it was only takeout which we knew ahead of time. When I walked in I could hear the manager talking to a customer, the customer was upset about the wait of the order. The manager explained nicely that the staff was limited and they were about 1 hour behind, operating with four cooks. The person continued to press the matter, they were informed that the store was operating at a loss, they continued to press, the manager apologized many times and let them know that while he was talking he couldn't cook to help speed things up. When he finished that conversation another person who just heard the entire conversation put the manager through the same wringer and received the same response from the manager. Then another person who heard both prior conversations attempted to stump the manager, meanwhile the manager did not get to assist his staff for almost 30 min. During the complaints the complainers failed to notice the entire staff was working as hard as they could, and apologizing to every customer they handed an order too. On a regular mother's day I have waited over an hour just to be seated, but expected. The 5 stars goes out to the entire staff who worked hard even while being verbally berated by customers who forgot it's called a crisis. By the way our food was great and plentiful. It was Sunday, it was mother's day, its a time of crisis, Cracker Barrel employees know how to work on the front lines, my mask goes off to them.

Photo of Debbie Loehman Debbie Loehman
Jul 13, 2020 3

Our waitress was really good. Everyone was friendly, the restaurant was super clean. Our disappointment was the food. It tasted like it was warmed over or something. Every restaurant has an "off" day so we'll definitely go again. I just have to give you 3 stars this time.

Photo of Lisa Stephens Lisa Stephens
Jun 29, 2020 5

My food was hot, customer service was great, price was good for quantity and quality of food, place was clean and mask were in place. Excelent experience will be going back!!

Photo of Richard SteeleJr Richard SteeleJr
Jun 5, 2020 5

I need to make more just to eat dear. It's really giving you the country hometown Southern hospitality all wrapped in one place! Even comedy giant/legend Michael Colyar talked about in 1 of his special comedy hour shows! Wow....

Photo of Chad West Chad West
May 20, 2020 5

Wonderful staff! They are friendly and respectful. Great food also. Kelli and Evelyn are both great! I recommend this place!

Photo of Martin Fuller Martin Fuller
Jun 5, 2019 5

Unbelievably huge portion of meatloaf! Our server was great. Cracker barrel is always a winner.

Photo of greyscout50 greyscout50
Jul 28, 2019 5

Excellent bargain for Sunday morning light breakfast. Biscuits & gravy with sausage patties for $4.95. Fast service, friendly , helpful waitress, hostess, not so much. Family friendly place.

Photo of Mara Lovejoy Mara Lovejoy
Feb 23, 2020 5

The hostess seated me just where I asked. Kristyn was my wonderful server. So kind and attentive, she made sure my water glass was full—I drink a lot of water—with light ice, as requested. My meal, Sunday pot roast, was hot and tender and delicious! Kristyn checked back often to bring hot okra, extra muffins for the road. I could not have had a more pleasant dining experience today. Thanks, everyone!

Photo of Candy Jaskolka Candy Jaskolka
Jan 30, 2020 5

I love bringing my family here! The food is awesome and the staff aren't bad either! The only thing I have a complaint about is the sizes of the kids dishes. I learned a while back just to go ahead a purchase regular sized food portions for my kids. 4 dollars and some change for blue box Mac and cheese in a bowl big enough to hold about 2 scopes of ice cream just don't cut it for me, or my kids.

Photo of Kimberly Collier Kimberly Collier
Jan 6, 2020 5

We had a wonderful server named Misty R. She was very pleasant and efficient!!! She checked on us the entire time we were there.. providing refills, making stronger coffee for me, and correcting an order of pancakes for my son!! All of this while equally attending to other patrons with the same willing attitude!! I really appreciated her great service!! Thanks Misty!!

Photo of Bren Blain Bren Blain
Dec 28, 2019 5

Dinner was great! Server was not only pleasant but whitty. She took great care of our party of 6. Atmosphere was homey everyone was talking but you could hardly hear them. We were well taken care of! Will definitely be going back.

Photo of Cynthia Fineberg Cynthia Fineberg
Nov 27, 2019 5

The fried Turkey is Awesome but the green bean casserole is too heavy on the mushrooms. Other than that Excellent meal with fresh hot corn muffins. And the store is Amazing as always with the most beautiful Christmas decorations! Love Cracker Barrels Decorations!

Photo of Robert Millard Robert Millard
Oct 19, 2019 5

Every meal I have eaten here has been perfect. Excellent staff. Great choices on the menu. Location is great.

Photo of Hugo Alonso Hugo Alonso
Oct 27, 2019 3

I love breakfast foods. In my opinion if they served waffle house food here it would be a great hit. Waffle houses are too ghetto sometimes... overall cracker barrel gets the job done.. most times.

Photo of Tersha Cox Tersha Cox
Nov 6, 2019 5

Pancakes were very tasty and moist. First time eating country ham and it was very good. French toast was ok. I needed a little cinnamon and nutmeg. The waitress Kristyn W. was very attentive and friendly.

Photo of Latorra Rogers Latorra Rogers
Nov 5, 2019 5

The food was so good. Everything came out at the same time. Fast service. It was hot and fresh. The server's were very attentive.

Photo of Noah Mericle Noah Mericle
Sep 24, 2019 5

Food is always good. The service here was good too. The waitress did a good job keeping our drinks filled and got us ones for the road too.

Photo of S Lee S Lee
Aug 28, 2019 5

I 've visited Cracker Barrel on a number of occasions. Every time it has been a wonderful experience. My wife an I enjoyed a wonder date night with a quiet atmosphere and wonderful food.. I had the steak and my wife had the trout. We started eating before I could get a picture... Next time.

Photo of Jennea Barclay Jennea Barclay
Aug 23, 2019 5

Went for breakfast in August 2019. Our server was Iesha. She was great! The lady that check us out was Evelyn. Sweetest lady ever! Talked about our trip that we r taking and she was such an encouragement and fun to talk to.

Photo of Brandon David Brandon David
Sep 8, 2019 5

Staff at the Cracker Barrel was amazing! It was a busy Sunday and the food was still fairly fast. I had a burger and it was one of the best I've had!! If you are traveling keep your eyes open as the two entrances are not marked.

Photo of Travel Bugg Travel Bugg
Aug 2, 2019 5

I loved my sampler breakfast platter--sample of three meats, cheddar hashbrowns and blueberry pancakes with fat, juicy berries and warm blueberry syrup that also had blueberry pieces and eggs cooked my way. They have also improved the coffee. It is strong and bold instead of the watered down version they had before. Great customer service and attention.

Photo of VaShawn Henry VaShawn Henry
Aug 17, 2019 4

Food was great. Staff was friendly. Once our server got a little busy, she forgot a few requests we had made. Wife had to return silverware. Bathrooms were spotless.

Photo of Tracy Southard Tracy Southard
Aug 3, 2019 5

Cracker Barrel is a great place to eat. The meals are yummy, not too expensive and you can walk around in the nice store and shop. It has a very open atmosphere so you don't have to dine alone.

Photo of Breeze 650 Breeze 650
Aug 13, 2019 5

Always enjoy the initial greeting upon entering. Shows they care and appreciate your visit. Food was very tasty and presentation on plate was pleasing to the eyes. Our waitress was awesome. Attentive to our needs immediately, kept our coffee cups filled, overall nice, friendly, wholesome person. So refreshing 😊.

Photo of Tracey Lennon Tracey Lennon
May 31, 2022 4

Restaurant was not busy.. Was seated right away but had to wait at least 10 minutes for a server to come to our table to take our orders. Even though she passed our table 3 or 4 times with things for other tables and told us each time she'd be right with us.... Her name is Misty. Food was good but we had to keep asking for refills for our coffee..... The picture is of the scrambled egg hash Brown casserole which was delicious...

Photo of Drop Stein Drop Stein
Jun 7, 2022 5

Server's we're very nice and welcoming, our waiter was very responsive and constantly made sure we had adequate Service. Clean tables and chairs, everything else was also up to par. Atmosphere was welcoming and consistent with your typical cracker barrel theme. Also, we dined in, 3 people, and our total was below $40, so great to fair pricing as well.

Photo of Ms. Bee Ms. Bee
Jun 27, 2022 3

I gave it 3 because the food was alright and our server Missy was great. I don't like racist people. The MANAGER pushed a drink over on me. As I'm outraged at his response. He didn't acknowledge what he had done and a server walked around this partition and told him as if he could not see or hear me. He then told her thank you and proceeded to wipe the mess up still pushing it towards me. My whole left side was soaked. Not once did he come to apologize. Two servers had to bring me napkins because it wasn't enough. I'm going to assume they cleaned it up upon my departure.At the end my meal was removed from the bill. My mom didn't want to go because of the raci at a different location. I tried to explain that's not all cracker barrels. Thanks to this guy, my mom will never enter another one. We left the hospital for relief and something to eat. My sister on life support at Duke and we 2.5 hours from home. Never thought this would be us.

Photo of Windy Johnson Windy Johnson
Jul 26, 2022 5

Absolutely delicious and friendly serve 😋. Thank you all again. You have to appreciate a restaurant. That is able to serval all an look out the well being of everyone. GOD Bless you all. An My daughter and I will be back,

Photo of Patrick Kea Patrick Kea
Jul 11, 2021 4

Overall my experience was pretty good. I will say that I ordered the steak medium the first time and it came out pretty tough. I sent it back which I don't normally do and received a pretty medium rare steak. I also wanted cheese on my eggs and I didn't get that. Other than that, the service was pretty good the food came out extremely fast and it was delicious.

Photo of Natural Beauty Natural Beauty
May 1, 2022 5

GABRIEL WAS AWESOME!!! The food was so delicious and perfectly prepared that I didn’t have the chance to take photos! It was definitely a “kiss the cook” experience.