Cracker Barrel Old Country Store
Phone: (919) 309-2888
Cuisines
- American
- Casual Dining
- Restaurants
- Southern/Cajun/Creole
Hours
Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 7:00 AM – 9:00 PM
Map
Google Rating
-
Unfortunately there was plastic in my partner hash brown. We overlooked and didn’t complain about the cup with ketchup on the outside that was brought to us. We just poured it in another cup. We also overlooked the fact that they were using napkins to level a rocking table. I also overlooked the fact that their sanitation score is a 92. When we pointed this out to the waitress she was kind about it but the manager never came to speak to us and explain what happened. The waitress said the manager couldn’t come out because it was a mess in the back. The waitress also believes that this possible happened when the cook was cutting the hash brown bag open which was my thought already. They need to be more careful no matter how busy they are. We obviously don’t finish our food and I will never return. -
I've tried Cracker Barrel's in a few states. They are all decked out about the same. Shoppers love places like this, but I'm there for the food. I got the country fried steak and eggs. It was decent, but not what I'm accustomed to. There wasn't much gravy on the steak (I usually get these and the gravy covers half the plate). The eggs were not hot when I got the plate and the cheese was in a clump. Like it was added AFTER, the eggs were cooked and the toast was very barely warm. I didn't complain, things usually don't get better when there's a problem from my experience.
On the bright side, the servers were friendly and cheerful. -
Traditionally, CB has offered a consistently good experience. Unfortunately today was an example of why their reputation is foing downhill.
Dining room was not even close to busy, since it was after 2pm.
Server acted like they wanted a full order immediately, but I just ordered my drink as the menu had changed and I wanted to rake a moment to decide. About 10 minutes later she came back. Took order. Didn't ask if I wanted biscuits or cornbread or both.
15 minutes later my order shoed up.
In the meantime, a party of six that was there when I arrived got there food, when I thought they were winding down. So they were probably waiting at least 20 minutes for food.
Overheard another couple nearby who were having issues with their food being not as ordered for nearly an hour, and were waiting for there bill to be corrected.
In my line of sight there were 2 tables heaped with dishes that had been sitting for who knows how long. One got cleared after about 10 minutes, the other after my food came.
As to my meal, it had obviously been sitting waiting to come out for a few minutes. The "premium" hashbrown I upgraded to was a sadly skimpy portion. And their biscuit was a sad ghoat of what they once were and barely risen. Didn't even try the overbrown cornbread.
Hey, I get it, a place can get in the weeds for any number of reasons. But it definitely wasn't because they were dlammed with customers. And there are ways to manage the customer experience even as things go sideways; they weren't doing that.
I ate, left my standard 20%, paid, and went about my day. Won't be going back to this location and makes hesitate to go to any CB if this is what their standard is now. -
Been here several times but totally dussappointed this time. Ordered hamburger steak with 2 sides. It was like a "hickey puck"... dry & crunchy! Totally uneatable. Told waitress.. took whole plate back but only got 1 side back. 2 at our table. A couple waz seated after us. They got their drinks before us. Then their food? They left while we were waiting for replacements. What happened this time??
-
We ordered takeout pickle on our way back from a long trip. Looking forward to some chicken and dumplings. They got our order wrong and didn’t give us 2 sides that we ordered and the chicken in the chicken and dumplings was so salty it was inedible. I truly don’t think I’ve ever eaten anything so salty in my life. It was also shredded which whenever I’ve gotten it before it’s been a piece of chicken. So I’m not sure why it was shredded. We’ve been to a ton of Cracker Barrel’s and they’ve all been completely fine. The biscuits we got were also half the size of a normal biscuit…? Not sure if they gave us the bad ones but you could eat it in 2 bites. Either way, we were not happy once we got home to find 2 sides missing and the chicken and dumplings basically being inedible. I feel like we just got leftover batch of everything and we weren’t ordering close to closing time (not that that’s an excuse). Just be warned when ordering take out.
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