Name: Enterprise Rent-A-Car
Telephone: (919) 309-1030

Visit Website

Phone: (919) 309-1030

Directions 3.9

Google Rating

3.9

Chantel Mack 4 months ago

I had a wonderful experience with Enterprise. The location was pleasant and very clean, and the entire process was smooth from start to finish. Max was especially engaging and friendly. He took the time to explain everything clearly so I felt completely comfortable and informed.

I was already stressed because my car had to go into the shop for repairs, but the team at this location truly made the experience easy and worry-free. Their professionalism, kindness, and efficiency made a big difference. Highly recommend this team if you’re looking for a seamless rental experience!
A L 3 months ago

Probably the WORST ran Enterprise in the area. Manager that assisted me (Michaela Sanders) was the worst possible person to work at a place like this. First she shouted that she "Couldn't look me up in the system because her nails were too long to type on the keyboard" so she assigned a different person to me while being just plain rude to her coworkers. She then decided to give me a car that was DIRTY inside and outside and only 1/2 gas tank full... She told me not to worry and to just match it when I bought it back. Once I brought it back they were trying to charge me for not filling it up. SO GLAD I took pictures and videos of when she handed me the car. That woman should not be working there, also yelling at all the employees......she really thinks she OWNS the place 😂 (watch out for this RAT)
Nancy Goode 3 months ago

Hillsborough Rd: 1812 Hillsborough Rd, Durham, NC The customer service was terrible. I was stranded on a Friday and needed a car to get to Charlotte, 2 hour drive and was returning on Sunday. The staff at this location never answered the phone while I was waiting to be helped. I made a reservation by phone for a car budget friendly being that my car broke down and had a graduation the next morning. When I arrived to check in my car was available but they need a credit card to hold funds, no problem transferring the funds even though I rent enterprise all the time when traveling I never need one before. Mind you I called customer service first to confirm this before even arriving. When back at the front desk just to find out they only had SUV’s available and I would have to pay an extra X amount. When I told them I had a reservation and that I was told this location had cars why can’t I be honored the price that my reservation was for, Johanna the store manager was very rude in front of other customers was upset with me because I called her out about not answering the phones and that other customers are probably calling to ask questions just as I did about what I needed as far as what’s required to rent a car I was not from out of state. I had a major credit card. I reserved by phone and was told that the location specifically had cars for rent Because the location I originally planned on reserving a car at in Durham did not have cars available. Johanna got upset and canceled my rental right in front of me and told me to get out and she was not honoring the original price that I was quoted for a car that I had reserved. I was not rude, didn’t get loud or make a sense in front of my girls I just asked why and she said she don’t have to and was not going to and get out… I’ve never been so embarrassed in my life. I training customers representatives every day as a job and this behavior was definitely unacceptable. I understand the fact that customers are not always right however, I feel like Johanna was not professional in front of her employees as a lead and an embarrassment to your company as a person that should have respect for customers and others around her who she is supposed to show leadership to that is not a way to lead. I will never rent from this Enterprise location again and that’s a fact. There are other rental car companies who value and respect their customers and staff.
Ciara Walker-Park 9 months ago

I recently had an insurance claim for a car accident and Enterprise handled my rental, and let me tell you — they understood the assignment. The whole process was fast, smooth, and stress-free.

They even offered me a shuttle from the repair shop back to Enterprise to pick up my rental, which I didn’t even know was a thing. Super convenient and honestly clutch during a hectic situation.

The rental they gave me was great — good mileage, clean, and easy to handle. Returning it was just as easy with no hassle or attitude. Everybody I interacted with was friendly, patient, and genuinely focused on making sure I was taken care of and satisfied.

Highly recommend this Enterprise location. They made a stressful situation way easier, and I truly appreciate that!
Rob Scarborough a week ago

This was second time I’ve tried to rent from them and I was very disappointed both times. The first time the car was dirty with a bad lingering bad smell. The second time they checked me in quickly but then forgot about me. Everyone else who got there when they opened were long gone with their cars. When I got annoyed and said I’ve been waiting 30 minutes he said I was lying. Ok it was 27 minutes. I’m done with this location and walked out without a car. Avis on Guess Rd is much better.