Spoonflower, Inc.
Phone: (877) 796-8702
Hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Map
Google Rating
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If I could leave zero stars I would. If you want a horrible experience buying overpriced wallpaper made like an ink jet print from a home office printer this is the place to go!
1. I purchased the paper 2 days in between a sale for 25% off and 30%. They refused to apply either sale to my purchase retroactively.
2. I bought two rolls in the same day with express shipping due to time constraints. Total order: $800! When I asked to only pay for one express cost they said no.
3. I ordered a wallpaper with "neutral" in the description. It arrived and was magenta with ripples in the rolls.
4. I asked to return it and was only offered a credit but told I had to pay the return shipping. Between FedEx, UPS and USPS no charge (per box) was under $180.
SAVE your money, time and at least one very bad headache. Avoid this company at all costs - literally. -
The wallpaper was beautiful and printed onto thick paper rather than the cheap kind. I had a small issue and had to communicate with their support team. They were quick to respond and fix the problem. In the future, if I do wallpaper again, I will definitely be ordering from Spoonflower
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I have been ordering from Spoonflower since at least 2018, and have nothing but high praise for this company. I’ve ordered lots of material, drapes, duvet covers, pillows and wallpaper. If you can imagine it, you should be able to find it. Any time (twice) I’ve had issues with an item, e.g.,errant, repeating mark on fabric, I’ve been given a store credit. Items ship very quickly, especially if it’s only fabric and not a sewn item; however, even more involved sewn items ship in less than 3 weeks. The biggest problem is not going broke trying to redo rooms with their amazing choices.
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I ordered some wallpaper from them, with multiple problems. First off when I looked at the way they measure it, It gives you the impression that it is 24" wide and long enough to cover 94" in wall length but I'm reality it was only 94" of wallpaper. So I had order to sections thinking it would cover my whole wall not a big deal when I figured that out I ordered more. Unfortunately I did that before I tried to hang the wallpaper. Once I started hanging it it looked good but I quickly encountered problems. I began to hang the second section until I figured out that the pattern was so far off that the second section wouldn't even cover a section of wall from ceiling to floor. Well I thought I could use the leftover from the first section to make up the difference except the two sections were about a 1/2 inch difference in width. So I have since been emailing back and forth with customer service, I tried to follow the guideline of cancelling before printing but they said it had already printed(I was notified with the first order when it printed but had not been on the second order) so they refused to cancel or refund. Then I tried sending videos to show them the poor quality and they said they can't or will not open a Google drive file, that will prove their mistake.
Edit: the only other information you or customer service request is the photo's attached so you can see how they don't match up. Quit giving me the run around. Or you as the owner could go back and make it so there work provided laptops can view the Google files I have provided them in two different formats.
Edit: well now customer service is ignoring my emails so I guess they have no interest in correcting the companies mistakes. Bravo!! -
I've never met a company with better customer service. Their wallpaper is wonderful but their people are efficient, professional, and kind. Will continue to do business with them!
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