DoubleTree Suites by Hilton Hotel Raleigh-Durham

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Phone: (919) 361-4660

Directions 4.3

Doubletree Suites is a full service hotel offering a complimentary shuttle, extensive recreation facilities, and catering to both business and leisure travelers. Enjoy cozy beds, a climate-controlled lakeside terrace featuring chandeliers and silk trees with lights, meeting spaces, and an indoor pool.

Durham A & B

Occupancy: 36 - 90
Area: 1,050 square feet
Maximum Occupancy: 90
Height: 8 feet

Configuration	Occupancy	Area
Durham A & B	90	1,050 sq ft
Durham A & B	54	1,050 sq ft
Durham A & B	70	1,050 sq ft
Durham A & B	80	1,050 sq ft
Durham A & B	42	1,050 sq ft
Durham A & B	42	1,050 sq ft
Durham A & B	36	1,050 sq ft

Library

Occupancy: 10 - 20
Area: 312 square feet
Maximum Occupancy: 20
Height: 9 feet

Configuration	Occupancy	Area
Library	10	312 sq ft
Library	20	312 sq ft
Library	10	312 sq ft

North Carolina

Occupancy: 42 - 130
Area: 1,140 square feet
Maximum Occupancy: 130
Height: 15 feet

Configuration	Occupancy	Area
North Carolina	130	1,140 sq ft
North Carolina	72	1,140 sq ft
North Carolina	90	1,140 sq ft
North Carolina	130	1,140 sq ft
North Carolina	54	1,140 sq ft
North Carolina	54	1,140 sq ft
North Carolina	42	1,140 sq ft

Raleigh 1 & 2

Occupancy: 18 - 40
Area: 432 square feet
Maximum Occupancy: 40
Height: 8 feet

Configuration	Occupancy	Area
Raleigh 1 & 2	40	432 sq ft
Raleigh 1 & 2	18	432 sq ft
Raleigh 1 & 2	30	432 sq ft
Raleigh 1 & 2	30	432 sq ft
Raleigh 1 & 2	18	432 sq ft
Raleigh 1 & 2	18	432 sq ft
Raleigh 1 & 2	18	432 sq ft

Google Rating

4.3

Kaylee Kreis-Widder 4 months ago

Stayed here with my husband and two kids. The staff was amazing. They all had great personalities and made sure we had everything that we needed.
Our room was spacious, but definitely needs some TLC. The bathroom had a musty smell and I noticed the ceiling was chipping and had mildew spots.
I will also say smells definitely travel in this hotel. Our room smelled like Marijuana for the majority of our night and we were not partaking in those activities.

The pool was huge and we loved it. There is a little walking path behind the hotel and that was one of our favorites. It was nice to walk around and see some fish, turtles, ducks and even a great blue heron. It is a very relaxing and quiet area.
Zineb 3 months ago

Fantastic stay at DoubleTree Raleigh-Durham! The warm, fresh cookies at check-in were a great welcome. Our room was spacious, spotless, and had a charming retro design. The staff was incredibly attentive, accommodating, and very family-friendly. The location is convenient, and the pool and lake view was absolutely stunning such a beautiful, peaceful landscape. Highly recommend and would definitely stay here again!
Ashley Smith 3 months ago

Going on a family trip, I shouldn’t have to fix the toilet every time my family or I used the bathroom. It was frustrating and honestly disgusting.

We stayed from Friday through Sunday in Room #409. I reported the issue and even asked to be accommodated, but I was told all the rooms were sold out. I understood that and wasn’t upset about the lack of availability.

What I do find unacceptable is that it’s now been three days since our stay, and the general manager still hasn’t called or reached out to address my concerns. A follow-up would have shown that the hotel values its guests and takes maintenance issues seriously.

The lack of communication and customer service after reporting the issue was very disappointing and unprofessional. I hope they improve how they handle situations like this in the future.
Sonja Daum 4 months ago

The room was clean and the beds were comfortable. Our main problem was with the gym. There was very limited weights (it jumped from 5 to 10 pounds and then 20 pounds) and some of them were old. There was no pull down bar. The gym needs some updating and some more equipment! Most of the Hilton hotels we go to have complete gyms with modern equipment.
J Harv 2 weeks ago

This was an absolutely unacceptable experience, and quite frankly, Hilton should be embarrassed by the level of service I received. I specifically booked a king suite with a balcony, and when I arrived, my reservation was not properly honored. The front desk associate acted as though my concerns were an inconvenience and showed little to no interest in resolving the situation. The attitude, lack of professionalism, and complete disregard for customer satisfaction were disgraceful. If you work in hospitality, the bare minimum expectation is that you actually make an effort to accommodate your guests. Apparently, that was too much to ask.
And the audacity to charge me an additional $26 for a room feature I never received is absolutely ridiculous. Why should I pay extra for something Hilton failed to provide? That is unacceptable, and I expect an explanation and a refund.
The problems didn't stop there. I woke up to prepare for an important business meeting, only to discover that the shower gel dispenser was completely EMPTY. How does housekeeping miss something so basic? Did anyone even inspect this room before declaring it ready for a guest? To make matters worse, I was provided with only ONE bath towel and ONE washcloth, with no hand towel or additional bath towel. This is a hotel, not a roadside budget motel. I should not have to hunt down basic necessities after paying for a suite.
As a Hilton Honors member, I expected quality, attention to detail, and at least a reasonable standard of hospitality. Instead, I received an experience that was sloppy, frustrating, and completely beneath the Hilton name. Being a loyalty member apparently means very little when the property cannot even get the basics right.
Honestly, I have tried to give Hilton a chance, but this experience has officially pushed me back toward Marriott. Marriott consistently does a better job of honoring my reservations, accommodating my requests, and delivering the level of service I expect. Hilton, on the other hand, made it painfully clear that customer satisfaction is not a priority at this property.
Hilton needs to get its act together. There is absolutely no excuse for failing to honor a reservation, charging guests for something they never received, and overlooking basic room amenities. The lack of effort was just as disappointing as the room itself. Guests work hard for their money, and they should not have to pay premium prices for substandard service and careless housekeeping.
I will be reconsidering whether Hilton deserves my future business. Loyalty is earned, not owed, and this property did absolutely nothing to earn mine. Marriott will be getting my business moving forward. Hilton has lost a customer who genuinely tried to give the brand a chance.
I expect Hilton to address the unauthorized additional charge and explain how such a disappointing experience was allowed to happen. This was not a minor inconvenience; it was a complete failure of customer service.
Make the complaint firm but professional
Shorten this review for clarity
Separate the charges from service issues