Name: Spoonflower, Inc.
Address: 2810 Meridian Pkwy, Durham, NC, 27713, US
Telephone: (877) 796-8702

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Phone: (877) 796-8702

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Kerry Mansfield 5 months ago

If I could leave zero stars I would. If you want a horrible experience buying overpriced wallpaper made like an ink jet print from a home office printer this is the place to go!

1. I purchased the paper 2 days in between a sale for 25% off and 30%. They refused to apply either sale to my purchase retroactively.

2. I bought two rolls in the same day with express shipping due to time constraints. Total order: $800! When I asked to only pay for one express cost they said no.

3. I ordered a wallpaper with "neutral" in the description. It arrived and was magenta with ripples in the rolls.

4. I asked to return it and was only offered a credit but told I had to pay the return shipping. Between FedEx, UPS and USPS no charge (per box) was under $180.

SAVE your money, time and at least one very bad headache. Avoid this company at all costs - literally.
Cheryl Vincent 3 months ago

I have been ordering from Spoonflower since at least 2018, and have nothing but high praise for this company. I’ve ordered lots of material, drapes, duvet covers, pillows and wallpaper. If you can imagine it, you should be able to find it. Any time (twice) I’ve had issues with an item, e.g.,errant, repeating mark on fabric, I’ve been given a store credit. Items ship very quickly, especially if it’s only fabric and not a sewn item; however, even more involved sewn items ship in less than 3 weeks. The biggest problem is not going broke trying to redo rooms with their amazing choices.
Jared Ryan 2 months ago

I ordered some wallpaper from them, with multiple problems. First off when I looked at the way they measure it, It gives you the impression that it is 24" wide and long enough to cover 94" in wall length but I'm reality it was only 94" of wallpaper. So I had order to sections thinking it would cover my whole wall not a big deal when I figured that out I ordered more. Unfortunately I did that before I tried to hang the wallpaper. Once I started hanging it it looked good but I quickly encountered problems. I began to hang the second section until I figured out that the pattern was so far off that the second section wouldn't even cover a section of wall from ceiling to floor. Well I thought I could use the leftover from the first section to make up the difference except the two sections were about a 1/2 inch difference in width. So I have since been emailing back and forth with customer service, I tried to follow the guideline of cancelling before printing but they said it had already printed(I was notified with the first order when it printed but had not been on the second order) so they refused to cancel or refund. Then I tried sending videos to show them the poor quality and they said they can't or will not open a Google drive file, that will prove their mistake.

Edit: the only other information you or customer service request is the photo's attached so you can see how they don't match up. Quit giving me the run around. Or you as the owner could go back and make it so there work provided laptops can view the Google files I have provided them in two different formats.

Edit: well now customer service is ignoring my emails so I guess they have no interest in correcting the companies mistakes. Bravo!!
Debra Roethke 7 months ago

I've never met a company with better customer service. Their wallpaper is wonderful but their people are efficient, professional, and kind. Will continue to do business with them!
G M 6 months ago

Stay far away. Spoonflower isn't Spoonflower any more. I have ordered from Spoonflower multiple times and was always impressed with the color and quality as well as the incomparable range of choice.

When I wanted custom soft furnishings for my home, I decided to find the perfect fabric on Spoonflower. I was delighted to see that they now offer many items in any fabric you want.

Before purchasing hundreds of dollars of nonrefundable items, I ordered fabric samples. I'm glad I did because they were ludicrously off-color. The quality was also unbelievably low quality compared to how the fabrics used to be. The printing looked super cheap and the color was completely wrong. The fabric was so cheap and flimsy you could actually see through it, and you can also see through the ink printing to the fabric underneath. I was shocked and looked up the company to see why had changed.

Now that I know it was taken over by Shutterfly, who has moved the printing to their own factories, everything makes complete sense. You aren't buying from Spoonflower any more. The quality, color, and customer service all now belong to a large corporation who hides behind nonrefundable purchases and "color differences on digital media" for a reason not to refund your money when their product is shoddy and off-color.

Re: customer service: The company is not available through their "chat" option and there is no phone number to call. It took several days to receive a response via email. "There are often differences in color monitors" meaning they maintain there is nothing wrong with their printing and they offered me store credit to a store where I don't plan to shop ever again. They did not address the issues of quality which I brought up.

Edit: Spoonflower did end up issuing a full refund but have not acknowledged that it is a printing issue. This means they will not be fixing the issue which means I will certainly never be willing to order several hundred dollars worth of nonrefundable soft furnishings from them as I had planned to do. Spoonflower's online chat does not work, neither do they have an option to call the company that I have been able to find. The contact via email was the only contact method and it took all week with back and forth communication to have this issue resolved.

They did respond and the customer service representative I dealt with was professional and polite. They did issue a full refund so I have changed my review from one star to two stars.

The quality of the fabric is still poor and the color and quality of the printing is still terrible.