I ordered 2 subs (Turkey, bacon, ranch and a Philly cheese steak) and a turkey, bacon, ranch salad. When I got home (35 minutes from the restaurant), I was shocked at my salad only containing lettuce and two slices of bacon. There was no tomato nor turkey. I had to open my fridge and take out items to put on my salad. I am so mad that this salad cost me $9.99 and I only received a bowl of lettuce. In addition, the turkey, bacon, ranch sub was missing bacon. I took a picture of the order slips affixed to each order and neither stated to omit items. I was the only customer in the restaurant for a good 4-5 minutes after ordering my food before another customer came in. How do you omit items on a sub or salad that are the main ingredients.
Nichelle Hopson
Dec 8, 2025
5
I ate at Penn Station subs twice in 1 week. The staff was really nice and there is a small seating area. I ordered the steak and cheese which was pretty good. I went back and tried the Italian, East Coast style which is my favorite. The sub could be a little bigger for the price but overall was pleased. I’m looking forward to going back in the future.
J Stinson
Nov 12, 2025
5
The new manager is amazing and fixed an error with my order that I admittedly was extremely angry about. She was pissed and over delivered with fixing issue as I was on a tight time restraints. If not for her I would never return but she changed my mind
Gabriel Nicholson
Oct 27, 2025
4
Came in to enjoy a sub on October 27th and was able to enjoy my food outside of the manager (didn’t catch her name) berating the other staff behind the counter. I understand issues but her handling was unprofessional to another degree and overall impacted my experience. Based on what I overheard she only works this location like once a week so outside of Mondays you should be good come in
Keke Green
Oct 27, 2025
5
I just had to get my Penn Station before I left NC. We don't have them in FL where I live. The steak and cheese is still as good as I remember! Highly recommend.
Kirk Vanderpool
Sep 16, 2025
5
The owners and workers here are so nice. The food is fantastic and they are always trying to go above and beyond. I'll never eat another sub anywhere else. Thanks for being awesome.
Tina Ritter
Apr 13, 2025
5
This is an updated review: Kelly reached out to me when I experienced an issue on one of my frequent visits to see what she could do to resolve it. She went out of her way to WOW me back and now when I stop in I absolutely feel like family. Thank you Kelly and family for taking care of your customers the way that you do!
C Rogers
Apr 8, 2025
5
Absolutely delicious food! Two of us shared a giant Philly cheesesteak sub and large fries. It was a perfect amount of food for two and so yummy! It was our first time eating at a Penn Station and we can’t wait to go back. Staff, from the cashier Dena to the chef, were so nice and showed they really cared about us enjoying the food. Great place for a lunch alone or with friends/date.
