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Holiday Inn Express Durham

4.3

2516 Guess Rd
Durham, NC 27705
Phone: (919) 313-3244
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Google Reviews

Photo of annie danielson annie danielson
Dec 31, 2019 5

Spacious and clean Staff courteous, polite and friendly Great value with breakfast

Photo of Donna Conrad Donna Conrad
Dec 10, 2019 5

They are renovating at the moment, I had a very clean room, the bathroom has very nice lighting.

Photo of Mark Spencer Mark Spencer
Dec 7, 2019 5

Love this hotel. Great service comfy beds. And right off the highway so its super convenient. Few restaurants nearby. Especially the Texas roadhouse. Can't argue with that place. When I am away for work and near Durham this is where I always stay.

Photo of Kevin Graham Kevin Graham
Nov 19, 2019 5

This was a out of town visit and the customer service was great.

Photo of Ross Metcalf Ross Metcalf
Nov 3, 2019 5

Most comfortable hotel ever. Extremely friendly staff.

Photo of Angela Johnson Angela Johnson
Nov 10, 2019 5

The place was nice neat and clean and the bed was nice roomy and firm enough for my back had a good rest.

Photo of Lennon Lara Lennon Lara
Oct 23, 2019 5

While driving through to Virginia, we stopped here one night. Very clean, easy check in, acoomodating staff. Would stay again. Great for families.

Photo of Kevin Whitson Kevin Whitson
Aug 26, 2019 5

Newly renovated 4th floor seemed very nice. Room was comfortable and clean. I had keft my feather pillow at home and that is always an issue for me. However the soft pillow was not bad to sleep on. I was not as pleased with breakfast as I have been at other HIE properties and the coffee was absolutely terrible. Overall a very good stay though. Convenient to our destination.

Photo of Katelyn Banty Katelyn Banty
Aug 1, 2019 5

Great place to stay! Staff is amazing, breakfast is excellent. Clean safe place. Loved my stay!

Photo of Meagan Woods Meagan Woods
Aug 9, 2019 5

They we're really helpful and just all around nice the entire time we were there. Breakfast had a pretty wide variety of options and there was a very nice gentleman who would go around asking to take plates and if we had enough to eat offering several times to get people more food. Beautiful room and we slept better than I believe we ever have in a hotel.

Photo of Kirk Reid Kirk Reid
Sep 28, 2019 4

Very nice hotel! Remodeled rooms, modern bathroom with full back lighted mirror. Generally quiet location near highway access. Friendly staff and excellent choices for breakfast.

Photo of Brenda Harlee Brenda Harlee
Feb 9, 2019 5

We were there this weekend for an event at Durham School of Arts with our 2 kids. Room was nice and clean. Enjoyed the stay, very polite staff, very clean everywhere during our stay. Absolutely no complaint!

Photo of Brin Simons Brin Simons
Mar 12, 2019 3

Fine for a one night stay. Nothing fancy. Clean. Safe. Didn’t stay longer than 12 hours.

Photo of Rosa Underwood Rosa Underwood
May 8, 2019 5

Love this place the quality was great!! I enjoyed the cleanliness my room and the employees. The only thing I would say would be please add grits to your menu!! LOL

Photo of Julie Garrett Julie Garrett
May 15, 2019 4

The staff here are all WONDERFUL. Very helpful and sweet!!! They try very hard to be accommodating and the facility is clean and well maintained. Their breakfasts are as good as you'll get at more expensive brands like a Hampton Inn. And the location is very convenient to 157/I 85/501.In the neighborhood, try Heavenly Hog Barbecue, Pad Thai, and the taco truck in the evenings (across the street and a little down the hill). Nice walking trail and playgrounds a little further down on the right along Ellerbee Creek. If you want healthy farm-to-table fare, try Watts Grocery (a restaurant), on nearby Broad Street. They have a pool. No gym or laundry, FYI, if you're a business traveler.

Photo of SK B SK B
Jun 10, 2019 5

Front desk people were great both checking in and out. Breakfast was delicious and great variety of food. Rooms are very clean and nicely done.

Photo of Bob Parker Bob Parker
Jun 9, 2020 4

Great value. Great staff.

Photo of Tech Man Tech Man
Mar 13, 2020 4

Very friendly staff The hotel is just recently being renovated and I'm sure improvements are going to be great

Photo of Blaine Paisley Blaine Paisley
Feb 17, 2020 3

Staff was nice. Manager never replied to my emails though. Hotel is under construction so the lobby is a mess. Enter through the patio.

Photo of Christopher Roberts-resist the grind Christopher Roberts-resist the grind
Feb 15, 2020 4

This hotel is under renovation. I am not sure what it was like prior to this. They are doing a nice job. Our room was comfortable and modern. The breakfast was enough to get us started in the am. The room had a keurig with decent coffee.

Photo of Steven Schumacher Steven Schumacher
Nov 26, 2021 5

Extremely clean, updated HIE is the perfect stop on your road trip or visit to Raleigh. Friendly staff, nice breakfast & surprisingly comfortable beds/sheets. We are heading back to Georgia tomorrow & will stay here again on our long journey home.

Photo of Alexander Shamis Alexander Shamis
Feb 5, 2022 5

Great price and the room was clean. Other hotels charge double for pets. Plus free breakfast. If you have a dog and in the area this place is very good.

Photo of Tracy Rothwell Tracy Rothwell
Dec 27, 2021 5

We stayed one night. Great location. The rooms are clean,the staff were very pleasant and helpful, comfortable beds and the room updates look great. Very nice breakfast! Will stay again.

Photo of Rosa Pearson Rosa Pearson
Sep 29, 2021 5

Room had queen beds, spacious, loved the layout. I am a stickler for comfortable pillows, nailed it, very comfortable!!! Everything clean to expectation. Bathroom roomy and the shower was divine, water flow consistent, not in and out, nor hot and cold. Pleasurable breakfast, Gene made sure coffee and food was still available, even when we arrived close to breakdown...thanks Gene, we enjoyed interacting with you, thanks for smiles and your heart of hospitality💙

Photo of Matt McCaffrey Matt McCaffrey
Nov 9, 2021 5

Super comfortable queen suite. Shower 🚿 is astonishing - it's like getting a massage - very large shower head with even pressure throughout - and enough pressure to power wash an elephant. Was a treat. Bed super comfortable. Suite was clean and amazing.

Photo of JJ Jara JJ Jara
Nov 24, 2020 3

Precious was awesome at the the front desk!! My bed was so comfortable. Just wish the shower had a stronger pressure and the fridge was colder.

Photo of David Hughes David Hughes
Nov 16, 2020 5

Clean hotel friendly staff all the amenities and comforts you expect from Holiday Inn express and HD brand hotels would stay again. Try the Thai restaurant across the street pad Thai very good

Photo of Greg Buchholz Greg Buchholz
Nov 1, 2020 5

Excellent. Tori was so kind and helpful. We got a room for our Mom while she was at Duke with our brother. Tori made sure she got in Ok, made sure she got breakfast and called her a cab to get back to Hospital. Really set our mind at ease.

Photo of Jean Ann Moale Jean Ann Moale
Oct 17, 2020 5

Quiet location. Adheres to C19 protocol. Room was spotless and appeared newly renovated. Comfortable, clean mattress. Pillows were way too soft and compressed. Some hotels offer a firm and soft pillow combos, which is needed here. Otherwise, had a very comfortable night. Bfast was a "grab and go" sack combination, but extra items offered. You will have enough to eat to start your day.

Photo of Michael McAfee Michael McAfee
Sep 20, 2020 4

I stay here everytime I am in durham.. it was a little weird because of covid, but very friendly and helpful people. The hotel is far from beautiful. But it is comfortable

Photo of Mary Metcalf Mary Metcalf
Aug 2, 2020 5

Clean friendly nice place.

Photo of William Gibson William Gibson
May 28, 2020 5

They allow pets, close to Duke Medical Facilities

Photo of Maria Parham Maria Parham
May 11, 2022 4

Stayed 3 nights. Very clean and up to date. Complimentary breakfast was ok. Staff was happy and helpful. Enjoyed my time there and would stay again.

Photo of Harley Sako Harley Sako
Apr 21, 2022 5

Great place to stop for the night super friendly and helpful happy people.

Photo of Robin Bryant Robin Bryant
Apr 10, 2022 5

Above my expectations!! Mr.Steve at the desk has been very accommodating!!! Rooms are super clean and updated!! Lobby is exceptionally clean and neat!! Very refreshing!!

Photo of Phllyvafinest Alford Phllyvafinest Alford
Jun 22, 2021 5

Wonderful stay. Amazing breakfast and professional employees. Very clean.

Photo of Beth and Darren Poe Beth and Darren Poe
Jan 22, 2022 5

Clean quiet room. Helpful staff.

Photo of Karen Mayrand Karen Mayrand
Apr 19, 2022 3

I was expecting to give a superior review, but that wasn’t our experience. I found the room and property clean and the staff was friendly. The beds were comfortable and the room was nice. Breakfast was not great but I hadn’t expected it to be - basic high carb, low quality food but for many it would probably be adequate. The coffee was good. Our issue was that the room was never cleaned during our 3 night stay. I was surprised to find the room hadn’t been cleaned when we returned from our outing on day 2 and was told it must be requested. Surprised, I requested it, but no one came. Perhaps the desk thought the fresh towels they had given me was enough. It wasn’t. The next morning, I again requested that someone come to clean the room. When we arrived back in the evening it had not been cleaned. Again, the front desk gave me towels and two large plastic bags to empty the overflowing trash containers from our takeout food the night before and for the dirty towels which I left outside the door. It was late and we had been out the entire day and though we wanted the room cleaned it was after 7 pm and we wanted showers and some quiet more. One of the key benefits of staying in a hotel, at least for me, is that you don’t have to clean the room yourself. The person at reception was very nice and said he would speak to the general manager, but that since I had purchased the room through a third party, he didn’t know if anything could be done. I never heard a thing from the general manager … not even an apology. I hadn’t asked for anything, but I didn’t know that purchasing through a 3rd party, Hotwire, meant I wouldn’t get service. If that’s the case, I will stay elsewhere and you should too.

Photo of M G M G
Sep 2, 2022 5

The hotel attendant was super nice! Made us feel very welcome. The hotel was very clean, beds super comfortable and the breakfast was nice. Will definitely be returning. They even gave us a first floor room since my husband is a Duke Cancer patient.

Photo of Kristen Coggins Kristen Coggins
Sep 3, 2022 5

I don’t know if there is a more clean hotel in the country. Seriously, I’m 36 y.o., travel for work and this is the cleanest hotel I have EVER seen including 5 star hotels. There is no dust, no rust, smells good, no random pieces of hair, the fridge is nice and clean…you know how you can tell a space has really been cleaned…this is it 😭. I stay here EVERY single time I am in town for work. I won’t stay any place else. Also, excellent customer service.