Extended Stay America - Durham - RTP - Miami Blvd. - South
Phone: (919) 998-0400
This hotel is located eight miles from Duke University and 10 miles from RDU International Airport. Local hot spot destinations include include Research Triangle Park, Durham Bulls Athletic Park, and Museum of Life + Science. Designed for longer stays, guest suites feature full kitchens, coffeemakers, cable TVs, dataports, telephones, voicemail, high-speed Internet access (fee), irons, ironing boards, hairdryers, free USA Today, and free nights/airline miles with Prime Rewards.
Details
- Total Meeting Area Square Footage 880
- Total Capacity 40
- Meeting Rooms 1
- Guest Rooms 139
Amenities
- Accessible
- Fitness Center
- High-Speed Internet (Fee)
- Is Accessible For Free?
- Parking Available
- Pet Friendly
- Pets Allowed
- Wheelchair-accessible Elevator
- Wheelchair-accessible Entrance
- Wheelchair-accessible Parking
- Wheelchair-accessible Restroom
Hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Map
Google Rating
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I recently stayed at Stay America and had a wonderful experience, largely thanks to Tiffany at the front desk. From the moment I checked in, she greeted me with a warm smile and made me feel genuinely welcome. She was incredibly attentive, answered all of my questions with patience and professionalism, and even went out of her way to ensure my room was exactly what I needed. It’s rare to encounter someone who truly loves what they do, but Tiffany’s enthusiasm and care made all the difference. She is a true asset to this hotel and the reason I’ll be coming back. Thank you, Tiffany — you made my stay unforgettable!
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Dennis checked me in. He was very kind and informative. There is an odd smell in the hallway but the room doesn't smell bad. The property is a bit dated but the room is clean. Only here for the night and I'm happy with my choice. Good customer service and friendly conversation goes a long way.
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Correction to my previous entry. This hotel was extremely nasty. The bathtub was not cleaned. The refrigerator had rust on it. The hallways smell like weed aroma. The carpet smelled awful. We told the manager Dennis. And he seemed not to care.
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The staff is so friendly and helpful and very accommodating. Ms tiffany was so sweet and my son absolutely adores her! The Rooms Are nice for the Low price bed was very comfortable. Water pressure was excellent. I really enjoyed my stay here. I will definitely be coming back.
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I am writing to file a formal complaint regarding my experience with my reservation at ESA Suites – Raleigh – RTP, 4919 Miami Blvd, Durham, NC.
I called your Customer Service reservations department to book my stay from July 13 through July 20, 2026. During that phone call, the representative confirmed my reservation and quoted me a total price of $508.41, which I accepted. My confirmation also reflects this total.
When I arrived at the hotel on the evening of July 13, after a long trip, I was unexpectedly told by the front desk that my reservation had been canceled.
This was shocking because I never canceled my reservation. I never requested a cancellation, and I never received any email, phone call, or notification informing me that my reservation had been canceled.
I asked the hotel staff what had happened and requested that they honor my confirmed reservation and price. Instead, I was told they could not do that and that I would have to pay a higher rate of approximately $516.35 if I wanted to stay.
Booking confirmation for ESA Suites - Raleigh - RTP - 4919 Miami Blvd Jul 13, 2026.pdf
I then contacted Customer Service again, hoping they could correct the mistake. Unfortunately, I was told that they could not help either. No one could explain who canceled my reservation or why it had been canceled. I was left without any answers.
At that point, I had already arrived with all of my luggage after traveling and was physically exhausted. I had no realistic choice but to accept the higher price because I had nowhere else to go that evening.
What upset me the most was not only the unexpected increase in price, but the way I was treated. I felt that my concerns were dismissed, and I experienced the interactions as aggressive and lacking empathy. Instead of receiving assistance, I was left feeling stressed, intimidated, and forced to pay more for a reservation that had already been confirmed.
This entire experience caused me significant emotional distress and completely undermined my trust in your company.
I respectfully request that Extended Stay America:
Investigate why my confirmed reservation was canceled without my authorization.
Explain who canceled the reservation and why I was never notified.
Review the conduct of both Customer Service and the hotel staff in handling this situation.
I have attached my reservation confirmation showing the confirmed total of $508.41.
I hope this matter will be resolved promptly and professionally. If it is not, I will consider sharing my experience through public review platforms and other appropriate consumer complaint channels.
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