Extended Stay America - Durham - RTP - Miami Blvd. - South
Phone: (919) 998-0400
This hotel is located eight miles from Duke University and 10 miles from RDU International Airport. Local hot spot destinations include include Research Triangle Park, Durham Bulls Athletic Park, and Museum of Life + Science. Designed for longer stays, guest suites feature full kitchens, coffeemakers, cable TVs, dataports, telephones, voicemail, high-speed Internet access (fee), irons, ironing boards, hairdryers, free USA Today, and free nights/airline miles with Prime Rewards.
Details
- Total Meeting Area Square Footage 880
- Total Capacity 40
- Meeting Rooms 1
- Guest Rooms 139
Amenities
- Accessible
- Fitness Center
- High-Speed Internet (Fee)
- Is Accessible For Free?
- Parking Available
- Pet Friendly
- Pets Allowed
- Wheelchair-accessible Elevator
- Wheelchair-accessible Entrance
- Wheelchair-accessible Parking
- Wheelchair-accessible Restroom
Hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Map
Google Rating
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I recently stayed at Stay America and had a wonderful experience, largely thanks to Tiffany at the front desk. From the moment I checked in, she greeted me with a warm smile and made me feel genuinely welcome. She was incredibly attentive, answered all of my questions with patience and professionalism, and even went out of her way to ensure my room was exactly what I needed. It’s rare to encounter someone who truly loves what they do, but Tiffany’s enthusiasm and care made all the difference. She is a true asset to this hotel and the reason I’ll be coming back. Thank you, Tiffany — you made my stay unforgettable!
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I am writing to file a formal complaint regarding my experience with my reservation at ESA Suites – Raleigh – RTP, 4919 Miami Blvd, Durham, NC.
I called your Customer Service reservations department to book my stay from July 13 through July 20, 2026. During that phone call, the representative confirmed my reservation and quoted me a total price of $508.41, which I accepted. My confirmation also reflects this total.
When I arrived at the hotel on the evening of July 13, after a long trip, I was unexpectedly told by the front desk that my reservation had been canceled.
This was shocking because I never canceled my reservation. I never requested a cancellation, and I never received any email, phone call, or notification informing me that my reservation had been canceled.
I asked the hotel staff what had happened and requested that they honor my confirmed reservation and price. Instead, I was told they could not do that and that I would have to pay a higher rate of approximately $516.35 if I wanted to stay.
Booking confirmation for ESA Suites - Raleigh - RTP - 4919 Miami Blvd Jul 13, 2026.pdf
I then contacted Customer Service again, hoping they could correct the mistake. Unfortunately, I was told that they could not help either. No one could explain who canceled my reservation or why it had been canceled. I was left without any answers.
At that point, I had already arrived with all of my luggage after traveling and was physically exhausted. I had no realistic choice but to accept the higher price because I had nowhere else to go that evening.
What upset me the most was not only the unexpected increase in price, but the way I was treated. I felt that my concerns were dismissed, and I experienced the interactions as aggressive and lacking empathy. Instead of receiving assistance, I was left feeling stressed, intimidated, and forced to pay more for a reservation that had already been confirmed.
This entire experience caused me significant emotional distress and completely undermined my trust in your company.
I respectfully request that Extended Stay America:
Investigate why my confirmed reservation was canceled without my authorization.
Explain who canceled the reservation and why I was never notified.
Review the conduct of both Customer Service and the hotel staff in handling this situation.
I have attached my reservation confirmation showing the confirmed total of $508.41.
I hope this matter will be resolved promptly and professionally. If it is not, I will consider sharing my experience through public review platforms and other appropriate consumer complaint channels. -
We had booked the hotel from 06/29/2026-09/29/2026. We ended up checking out 07/12/2026. I do not pay 480.00 a week to hear kids screaming and running up and down halls every evening like they are at home. It is still a hotel! People deserve quiet. A lot of people (my husband being one of them) works construction. We get up very early in the morning and on one particular night at a bit after midnight, we were awaken to 2 police cars, 3 fire trucks and an ambulance and yet the officer is telling me there is nothing we need to be concerned about. I would have believed that had I not been a previous person who stayed there and shortly after I checked out in 2022 two men were shot dead in that very same parking lot!! So, we decided the best thing to do was check out. Now, I called guest relations because we were only set to receive $116.00 back of a refund. I asked the agent under the circumstances AND since the $480.00 paid for the week from MONDAY to MONDAY and we were checking out a day early could we receive the courtesy of getting one day's room rate back. He said that someone would be in touch with me. I have yet to hear from anyone yet. I have not even seen the little 16.00 yet!!! We did not pay for that inconvenience. Do what is right. Oh and let me also state, that THE SURVEY was pulled up originally by the manager who came to do a room check one day. He asked had a received the survey, and he saw my computers and he "guided" me to where the survey was, and was like "it'll only take us a second to do the survey." He was trying to "coerce me into giving all 10's and he stood at my computer and clicked the first 10 himself by the way, and after that, I told him I would complete it shortly and he proceeded to leave after that. So, I don't appreciate being coerced by a member of your management staff to "coerce" me to give you a rating of 10 especially if it is not deserved. Especially when I have a complaint such as this.
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I had a wonderful experience at the Extended Stay hotel at 4919 Miami Blvd. I especially want to recognize Dora for her outstanding customer service. I had a small issue during my stay, and Dora addressed it promptly, professionally, and with genuine care. She took the time to listen to my concerns, made sure my needs were met, and followed through to ensure everything was resolved to my satisfaction.
It's rare to find someone who goes above and beyond the way Dora did. Her positive attitude, attention to detail, and commitment to guest satisfaction made a big difference in my stay. Thank you Dora, for your excellent service and for making me feel valued as a guest. You are a true asset to the hotel!"
This version highlights her professionalism, responsiveness, and personal attention, which can be very meaningful to both the employee and hotel management. -
The state of this hotel is absolutely deplorable. Unexplainable stains on the walls, the smell of cigarettes, and mold are what greets you when you enter your hotel room. Rooms are damaged and unkept. Bathrooms were so nasty looking I had to buy rubber sandals to take a shower. The furniture is a joke, my first room had a lounge chair & sofa; however I had asked to move rooms and the next one was missing the lounge chair!
And the bugs, roaches in the kitchens & bathrooms. Utter disgrace. So disgusting that I couldn’t bring myself to sleep in the bed.
After reading several other reviews, it explains a lot when I read the rooms are cleaned every other week. This hotel is the absolute worst hotel I’ve ever stayed at and it will be my last time ever stepping foot in an Extended Stay America chain hotel.
This is the hotel you stay at if you do not value anything about yourself and enjoy punishment & bug bites.
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