Chipotle
Phone: (919) 627-9249
Cuisines
- Casual Dining
- Mexican & South American
- Restaurants
Hours
Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM
Map
Google Rating
-
I will absolutely not be returning to this chipotle. The only reason I returned today was because I had a free entree for them messing up my last meal. Its not even that the food is bad, it's the way they assemble it. Whoever the heavy set woman with the red bun and black glasses is that makes the food needs a reality check. Her attitude towards her coworkers and guests in front of me was like.. did that just really happen? She started yelling at her coworker because he mixed the old carne asada with the new batch and she looked at him and said "you piss me off" in front of a line of customers?
Last time I went I had a mobile order for a quesadilla. When i got in my car, the bottom of my bag was soaked. It happens, I figured it was grease. No. Whoever bagged my food mustve 3 pointed it into the bag from across the room. I got green salsa as a side, and it leaked into the box, covered my quesadilla, and leaked through. I got green salsa all over my seat.
Today, I wanted to claim my free entree, which again, I received because last time my order was assembled terribly. While she was making my burrito, I asked for green salsa. She put half of a scoop of the liquid, not the actual salsa. So, I asked for a LITTLE more green salsa, and she put a heaping scoop on top of what she had already put on there. If i paid for this burrito I would have absolutely had it remade, when she was rolling it, salsa was leaking out of every side. It felt apart from the salsa about 3 bites in, so I ended up eating it like a bowl.
Lastly, this place is just gross. I've never been in here and it's been cleaned. Food all over every table and on the floor. And the workers stand behind the line cussing and joking. Theres a new Chipotle that just opened nearby, please go to that one instead. -
I had to choose a star, which is unfortunate! Extremely poor service, poor attitude of the manager on duty, Jay. Went in for lunch, after I paid for the meal, was told they were out of Diet Coke. Asked for a bottle instead, was told there was a price difference. Then was told they did not have Diet in the bottle. With all this being the food is getting cold in the mean time. I asked for a refund as I did not want to eat any more, they only refused the refund, but asked me to leave the restaurant and, I quote, "stand outside or spend time standing there wasting my lunch break".
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Have been to this chipotle many times before, I work at Southpoint mall. This place will not get another dollar from me. I’ve been over 50 times and every single time it’s HORRIBLE customer service. TERRIBLE portion control. Managers and staff cuss and complain to each other in front of customers. Someone from corporate should shut this place down. If not corporate then health inspectors should. Trash and food all over the restaurant (it’s rarely ever clean). Today I got half of a normal chipotle bowl (not by choice) and was charged full price for a place that is known for their generous portions. Absolutely ridiculous. Do not eat here you will feel robbed, and probably leave hungry.
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10/08/26, 3pm.
If you happen to see this, Chipotle management:
I don't know who the heavyset, short haired female employee was by name, but she needs to be let go. The way she was talking as I walked in--about fighting or arguing with someone at work--shows zero sense of integrity or respect while on the clock. The profanity and overall tone of language that she was using when I was very clearly within earshot was inexcusable.
The three stars only because of the niceness of the other two employees who were actually doing their job. -
Food was great. The portions were great And for it being in a mall I was pleasantly surprised at its size. I did take my bowl home. And I definitely am not gonna complain about the customer service. As long as the line was, the people behind the counter were handling it very well
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