Reeds is a fine jewelry store and a great place to purchase multiple types of jewelry. Michael is a great source of knowledge and information; he also knows what a customer is needing and keeps that in mind during the decision of what product best works, and what is needed after the sale is complete. He goes beyond all expectations to make the customer feel at ease during the entire process. Michael is the only person I have dealt with during my purchases; however, I have always been greeted with kindness and concern by all the sales staff on each visit. Reeds is not a store looking to get the sale and forget about the customer; Reeds is a family owned jewelry store who invites its customers into its family. Thank you Reeds and Michael.
Jun 7, 2019
Michael Phillips and Mark Phillips gave great customer service. They made it possible for me to get a engagement ring for my lovely fiancee.
May 2, 2019
Mike C. And Victoria A. made my entire experience awesome! They were very knowledgeable and didnt waiver from my price ranges and styles at all to try and upsell. They really wanted to help me find the right ring for us. Very professional and overall A+++ service. Highly recommended.
Feb 3, 2019
Today my fiancé and I came to Reeds in search of our wedding bands for the big day. We were approached by a very attentive and professional sale associate, Michael who listened to what we wanted and helped us find the perfect rings. We would definitely recommend this location and will be back in the future!
Jul 29, 2019
Just purchased a watch at reeds. Overall great experience. Mike Clark helped me out and he was very knowledgeable about the products. I would definitely recommend. I will definitely be back to grab another watch in the future.
Jul 30, 2019
If you are on the search for amazing customer service and a positive atmosphere this is your store! I was on the search for the perfect wedding band of my dreams when another store completely blew me off saying it was expensive and never pulling anything out of their case.. then I came across Reeds.. immediately the staff greeted me with a smile and simple questions to figure out what I was searching for. In less than 10 minutes their staff found my perfect match! I couldn’t have been happier and never once did they make me feel out of place! They also were able to get my engagement ring cleaned and rhodium dipped and it looks better than the day I got it! Thank you to all the staff members in this store for being so awesome and having AMAZING prices!
Aug 15, 2019
I had a great experience working with Mike to choose a ring and necklace.
Sep 29, 2019
We had a ring made as the original did not have insurance and had been damaged severely from a ride in the washing machine (it had gotten stuck on the inside of the barrel). Michael, the manager, was extremely kind and helpful. The replacement ring turned out absolutely beautiful. The original ring we had was very elegant and detailed. We were truly surprised at just how accurate the final product was compared to the original. The entire process from the initial consultation to the final transaction was fantastic. Working with Michael and the rest of the staff was nothing short of a pleasure.
Aug 24, 2019
Mike Clark ( Reeds in Southpoint, Durham NC) was extremely helpful and was kind when buying a necklace chain for my grandmother. This experience he was very patient and let me know all my options and very detail oriented to make sure I received what I needed.
Nov 6, 2019
I worked primarily with Whitney to pick a wedding ring for myself. She was very patient with me on several visits when I wanted to see and try on multiple rings. After I picked the ring I wanted, Whitney called the maker, Triton, twice to be sure they had my size and to order it for me. I did not buy an expensive ring, but received wonderful courtesy and consideration nonetheless. It was a very pleasant and easy experience. I highly recommend this store.
Oct 25, 2019
I had an excellent experience buying my wife’s wedding ring I’d especially like to thank Mike Phillips for all his help throughout the whole process
Dec 20, 2019
Have shopped there a couple of times now and Mike Clark is always very help as everyone there. From information about watches for Father and myself, to my recent purchase or ear rings and necklace for my Mother. I don't make a lot, nor have good credit but with Progressive I can budget what I buy over 90 days same as cash. Always shown and informed of deals on things I might like. Never any pressure to buy. A very easy and wonderful place to shop at.
Jan 2, 2020
We came to Reeds for our wedding rings and had a great experience. Michael was very kind, helpful, and knowledgeable about the various ring options. He answered all of our questions well and was very patient when I was being indecisive. The protection plan they offer seemed a lot better than their nearby competitors. Michael seems to recognize us every time we come back in for a repair or some other service. We're very happy using Reeds as our jeweler!
Feb 4, 2020
Michael Phillips and Mark Phillips gave great customer service. They help me to get a wonderful engagement ring for my lovely fiancee.
Feb 9, 2020
I can’t say enough good things about my experience shopping at and purchasing from Reeds. I was shopping for an engagement ring. The selection was great. The staff was very knowledgeable. I worked with Michael Phillips who was a great resource throughout the process. Reeds is also family owned and operated which you could tell made them very responsive to the requests of individual customers. My wife couldn’t be happier with the ring and we look forward to being shopping at Reeds again.
Aug 15, 2018
Michael Phillips was AMAZING!
He helped my fiance design my dream ring from just a grain-y, outdated photo. He was on call for any silly question or worry that could possibly pop into my mind during the design, production and delivery process. (There were a lot)
He made the process totally stress-free and financing thru them was a snap!
Jun 21, 2020
Outstanding service at Reed's Southpoint mall.
We recently visit the store to get our wedding bands and Michael Phillips made our visit a great experience. He was extremely patient, friendly and he knows jewelry really well, was nice and easy to buy from you guys. We definitely recommend this jewelry store and definitely we're to come back for more. Great job Reed's, and you guys are very lucky to have Michael Phillips in your team. Thank you again Michael.
Jun 13, 2020
I want to take this opportunity to first thank Mike Clark for being so welcoming, friendly and patient during my wife and I's ring shopping experience. Secondly, I want to thank the entire team for being both lgbtq+ friendly but also military friendly. Often times during our time ring shopping we felt bombarded and overwhelmed by staff but the Reed's team was the exact opposite. We both found our rings in the same visit, how perfect. Thank you for making this such a wonderful experience for us! 10/10 recommend.