Chipotle Mexican Grill
Phone: (919) 627-9249
Cuisines
- Casual Dining
- Mexican & South American
- Restaurants
Hours
Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM
Map
Google Rating
-
I will absolutely not be returning to this chipotle. The only reason I returned today was because I had a free entree for them messing up my last meal. Its not even that the food is bad, it's the way they assemble it. Whoever the heavy set woman with the red bun and black glasses is that makes the food needs a reality check. Her attitude towards her coworkers and guests in front of me was like.. did that just really happen? She started yelling at her coworker because he mixed the old carne asada with the new batch and she looked at him and said "you piss me off" in front of a line of customers?
Last time I went I had a mobile order for a quesadilla. When i got in my car, the bottom of my bag was soaked. It happens, I figured it was grease. No. Whoever bagged my food mustve 3 pointed it into the bag from across the room. I got green salsa as a side, and it leaked into the box, covered my quesadilla, and leaked through. I got green salsa all over my seat.
Today, I wanted to claim my free entree, which again, I received because last time my order was assembled terribly. While she was making my burrito, I asked for green salsa. She put half of a scoop of the liquid, not the actual salsa. So, I asked for a LITTLE more green salsa, and she put a heaping scoop on top of what she had already put on there. If i paid for this burrito I would have absolutely had it remade, when she was rolling it, salsa was leaking out of every side. It felt apart from the salsa about 3 bites in, so I ended up eating it like a bowl.
Lastly, this place is just gross. I've never been in here and it's been cleaned. Food all over every table and on the floor. And the workers stand behind the line cussing and joking. Theres a new Chipotle that just opened nearby, please go to that one instead. -
I have found a piece of plastic bag in my burrito bowl pick-up order. I could've swallowed it if I didn't feel it between my teeth, and even then it's possible there were other smaller pieces I unknowingly ate with my food. This is disgusting and unacceptable. This was my first time ordering from this location and it goes without saying it will also be my last, quite possibly the last time I order from any chipotle.
-
Food was great. The portions were great And for it being in a mall I was pleasantly surprised at its size. I did take my bowl home. And I definitely am not gonna complain about the customer service. As long as the line was, the people behind the counter were handling it very well
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I’ve tried to give this location multiple chances, but unfortunately this experience was enough for me to decide not to return. Nearly every time I visit, they seem to be out of steak, which is consistently inconvenient and disappointing, especially during peak meal times. On this particular visit, I was on my lunch break and due to limited time, I settled for chicken instead.
Once I returned to work and started eating, I noticed a small black object sitting on top of the shredded lettuce. Initially, I assumed it may have been a charred food particle, but after picking it up and inspecting it more closely, I realized it appeared to have wings and resembled some type of insect. At that point, I immediately stopped eating and discarded the meal.
Running out of ingredients is one thing, but food quality and food safety should never feel questionable. I understand mistakes happen, but this experience was unacceptable and unfortunately has made me lose confidence in returning to this location. -
I had to choose a star, which is unfortunate! Extremely poor service, poor attitude of the manager on duty, Jay. Went in for lunch, after I paid for the meal, was told they were out of Diet Coke. Asked for a bottle instead, was told there was a price difference. Then was told they did not have Diet in the bottle. With all this being the food is getting cold in the mean time. I asked for a refund as I did not want to eat any more, they only refused the refund, but asked me to leave the restaurant and, I quote, "stand outside or spend time standing there wasting my lunch break".
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