Babies"R"Us
Phone: (919) 544-9024
Map
Google Rating
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This was our first experience with any baby store. From the time we walked in till the time we left, our visit was more than pleasant. Everyone was very helpful and friendly. Jill the registry person was super informative and honest. We loved her and can't wait to make an appointment to go back. She said we could schedule a time to do all of our scanning and she would walk the store with us. That sounds great!! We have decided to cancel all our other registries and just go with Babies "R" Us because they have everything and they also have wonderful incentives, oh and of course the friendly staff.
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I am eight months pregnant and have been here multiple times to shop. Rarely do I leave a happy customer and only return due to its close proximity and occasional sale. I have registered at two other stores and compared to the other places, have received the WORST customer service at this establishment. This is a disappointment because I live right down the street but would rather drive the extra miles to be treated with some respect. The employees are mostly rude at the checkout counter or when looking for an item and rarely does someone ask to help you when in the store. If I have a question about a price I'm made to feel like a nuisance and not a paying customer. One employee in the middle of stocking items was particularly helpful but other than that I have been very dissatisfied.
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The absolute worst customer service I have ever experienced. We purchased over $3K worth of products on the Registry at one store for pickup at this store. We spent a lot of time on the phone with the employees from this store who could not find the status of our order in the computer AFTER getting a call from the same store telling us that they hsd our order ready for delivery!! We went to the store hoping to get an explanation and the manager acted as if the mix - up was our fault! Three weeks later, part of our order arrived and was delivered 5 hours later than the promised delivery time and the furniture we purchased was scratched. Not to mention, the delivery crew spent 2+ hours setting up a crib. We are still waiting for them to find the remainder of our order. This is absolutely the last time we will purchase absolutely nothing from "Idiots r us".
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This superstore is closing. Great location just across from Southpoint Mall in Durham. It is a pretty big store so maybe they are downsizing. Great options here though. Great deals going on at this time too because of the closing.
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Staff was very helpful. They gave us some good advices on strollers and car seats.
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