I went in planning to look at binoculars, without knowing much about what I was looking for. The greeter asked if she could help, and I told her what I was looking for. She didn't just point me to the binoculars... she went with me and explained in detail the differences between the binoculars. I tried them all out and she was helpful in figuring out what would work for me. Thanks!
Archer McElreath
Jan 15, 2025
5
Came in really close to closing time and a worker helped me find a coat I saw online which she had to get from the truck! Very friendly and helpful.
Brian & Laurie Sojourner
Jun 23, 2024
5
Everyone was very nice. I bought a hand bike pump because I forgot mine and was on my way to the trails. I couldn’t figure it out and apparently lost a piece😂. A gentleman who worked there was super helpful trying to help me figure out what I was doing wrong. The woman in the bike service area saw our struggle and came in to help. She figured out I had put the piece in wrong and lost the spring in the process. Without hesitation she swapped it out for me. Great customer experience and joined the membership. Will be back🤙
Wynne Morris
Mar 31, 2024
5
Just had a great experience at REI. Was pleasantly surprised to realize that they are relatively size inclusive and has many items in up to at least women’s 3x. I feel like pretty much every company could be doing better at including folks in larger bodies, but I definitely appreciate REI for doing better than many places and actually having larger sizes stocked in the store (not just online).