This is my favorite REI store in the Triangle. Casey was incredibly helpful and knowledgeable in helping me choose a hiking backpack that fit me, and took extra time with me to answer my questions and to make sure I found one that fit just right. I come here for all my gear because of the excellent return policy in case something goes wrong with a product, and the dividend for members is great.
Sep 24, 2019
Excellent service but prices aren't cheap
Mar 4, 2020
REI is a great place to look for an expert opinion. I was lost when buying a backpack (to do a long trip) since was the first of this kind, I didn't know who to trust. So I went to REI and they gave me tips about everything, from how to balance the backpack to recognize the differences between brands and models. A great experience.
If you are trying to find something cheap, forget about it because here you are paying the expertise of the employers and the store experience.
Aug 8, 2017
This is my favorite REI out of all the ones in the Triangle. You can always get a parking space and there rarely ever a line. You can get your bike in and serviced the same day most of the time. The staff are friendly, helpful and talkative. It's hard not to buy something when you're here :-)
May 26, 2020
Staff is ill trained and couldnt care less about helping the customer.
Mar 27, 2019
This place is definitely your best choice for one stop shopping of all outdoor gear and supplies. Staff are helpful and friendly. As a road cyclist, I can find almost everything you need including clothes, repair kit and energy food and drink. It's worth stopping by a few times a month.
Feb 16, 2019
Staff is super friendly! Everything in this store has great quality, you will pay for that quality as well as customer service. For discounts go online for the same products, especially cots, but you wont get the great customer relations as well as personal experience, that only the in-store offer.
Jun 3, 2019
Great place! ❤️❤️❤️ It is very enjoyable to shop online for items and pick them up in the store.
Mar 11, 2019
My sister and I went to REI last week to get a travel backpack for an upcoming trip to Greece. After looking at some by ourselves, we found Gabe and asked him for help. Turned out to be the best thing we did! He was so knowledgeable, asking us about the details of the trip so he could make the right recommendations. We ended up with the perfect solution for us - and both joined the co-op too. If all the staff who work at REI are as helpful, friendly, and knowledgeable as Gabe at the Durham store, it's a great investment to join and I'll certainly be back!