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REI

4.4

6911 Fayetteville Rd
Durham, NC 27713
Phone: (919) 806-3442
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Hours:

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

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REI
Mapped location of REI

Google Reviews

4.4
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Photo of Brian & Laurie Sojourner Brian & Laurie Sojourner
Jun 23, 2024 5

Everyone was very nice. I bought a hand bike pump because I forgot mine and was on my way to the trails. I couldn’t figure it out and apparently lost a piece😂. A gentleman who worked there was super helpful trying to help me figure out what I was doing wrong. The woman in the bike service area saw our struggle and came in to help. She figured out I had put the piece in wrong and lost the spring in the process. Without hesitation she swapped it out for me. Great customer experience and joined the membership. Will be back🤙

Photo of Wynne Morris Wynne Morris
Mar 31, 2024 5

Just had a great experience at REI. Was pleasantly surprised to realize that they are relatively size inclusive and has many items in up to at least women’s 3x. I feel like pretty much every company could be doing better at including folks in larger bodies, but I definitely appreciate REI for doing better than many places and actually having larger sizes stocked in the store (not just online).

Photo of Maddison Wood Maddison Wood
Oct 22, 2023 5

I went to this REI to look for a backpack, but I was struggling to figure out what exactly I needed, and this employee named Chris came up and helped me out. He was very knowledgable, kind, easygoing and thorough with taking my measurements and telling me about all the different options for hiking backpacks, then he even filled a backpack with weights and had me walk around the store and make adjustments as needed. This is a great place to go if you're new to hiking and camping and need some help to get you started. It's worth it to go in person for the expertise provided!

Photo of Patrick Herron Patrick Herron
Oct 22, 2023 5

Bike staff was outstanding in every respect: responsive, thoughtful, efficient, prompt, and highly skilled. Went in for a tubeless wheel setup and it was done with perfection in under 15 min. REI is fortunate to have such a great staff. I just read from another review about the possibility of unions there. I hope valuable people like those in the bike shop realize they deserve protections to enjoy some decency in employment. Good people all around. They deserve the best.