I went to this REI to look for a backpack, but I was struggling to figure out what exactly I needed, and this employee named Chris came up and helped me out. He was very knowledgable, kind, easygoing and thorough with taking my measurements and telling me about all the different options for hiking backpacks, then he even filled a backpack with weights and had me walk around the store and make adjustments as needed. This is a great place to go if you're new to hiking and camping and need some help to get you started. It's worth it to go in person for the expertise provided!
Oct 22, 2023
Bike staff was outstanding in every respect: responsive, thoughtful, efficient, prompt, and highly skilled. Went in for a tubeless wheel setup and it was done with perfection in under 15 min. REI is fortunate to have such a great staff. I just read from another review about the possibility of unions there. I hope valuable people like those in the bike shop realize they deserve protections to enjoy some decency in employment. Good people all around. They deserve the best.
Aug 30, 2023
update: it looks like the employees @REI Durham have successfully unionized and i'm glad to see there have been some efforts to remedy the situation.
REI Durham has currently put an employee on administrative leave for his involvement in trying to form a local union. While I like REI’s products, this behavior shows no regard for their employees’ wellbeing or humanity, and I’m deeply disappointed in the management. I will be buying online or at other REI locations because I believe in workers’ rights.
@REI Durham management, I hope you do correct your actions so that your employees are treated humanely as fellow human beings.
Jul 13, 2023
I would like to give a shout out to Jeremy my bike doctor! My bike chain got out of wack and the bike became unridable. He was able to quickly rectify the chain problem and gave me some good tips to go with. Terrific bike shop!
Jul 8, 2023
Great bike shop service. I had a chain rub issue with the front derailleur in my road bike. I had spent about 2-3 hrs playing with it the day before and ended up making it worse :( I walked in and they were able to fix it in 10-15 mins right then and there! (Special shout out out to Patrick)! Great and very knowledgeable service!
Mar 6, 2023
Blake in the shoe department was incredibly helpful in finding my next pair of hiking boots. He was very knowledgeable, listened to my wants and needs, asked great questions to get a better idea of what would work for me, and recommended some perfect options. He was also juggling a number of customers seamlessly. Would come back to Blake for my next pair!
Jan 18, 2023
Tracy was super helpful and had tons of patience with us as we asked a bunch of questions regarding the right gear for a big upcoming trip. She and Eliza were kind and straightforward with lots of great info and support. We will be back to this REI for all of our outdoor needs!
Dec 18, 2022
Love to come to this store!! but Today our cashier Jerremy went above and beyond . Great customer service .:) Happy holidays !!!