Name: REI
Telephone: (919) 806-3442

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Phone: (919) 806-3442

Directions 4.4

Google Rating

4.4

Millie Kwan 3 years ago

Convenient and arranged as many other REI locations I have been to in the past. They have clothing and equipment for hiking, camping, biking, and watersports. They also have a used equipment section which I had not seen at REI in the past. Fast check out and found what we needed.
Jason Addison 7 years ago

I don't have a great concept of why everyone else rates REI so well. All of the goods here are jacked up in price by at least three times and you can find cheaper, better quality models of most equipment online. Now the clothes that least are of a superior quality, but don't go here if you're looking to pick up a couple extra things on the cheap, because you won't find it even with a sale. I can also admit that if you're into biking there store is almost par none in the industry outside of specialty shops.

The employees are trained in the style of constant bothering that no one really favors and retailers keep on preaching anyway. They probably sell more if they let people peruse in peace and made them self available when needed. Barnes & Noble has a good model. REI has a bad one. I usually try to find the positive and everything, but really the most I can say here is that if you're an REI fan with disposable income it probably wouldn't matter to you too much how much they jack up prices. Not only that but there's a certain subset of fitness oriented outdoorsy types that it just speaks to. For me and my money? Someplace online.
Brendan Monahan 8 years ago

This is my favorite REI out of all the ones in the Triangle. You can always get a parking space and there rarely ever a line. You can get your bike in and serviced the same day most of the time. The staff are friendly, helpful and talkative. It's hard not to buy something when you're here :-)
John V 4 years ago

The best. Got me a CTY bike from here. Love what the CoOp stands for. And they adjusted the reach on the bike and tuned me up quickly the next day without having to make an appointment. I really felt like a priority as a customer here. Special thanks to Kate for info on the membership and extra special shout-out to Sara for the attention to detail on my bike adjustments
H H a month ago

I am preparing a late summer hiking trip in Europe. I have visited this REI location in Durham at least 4 times since February 2026. The first time was to select new hiking shoes. The sales rep was very honest, knowledgeable and helpful. I decided on a pair of new Oboz which have been great. The next time I visited in March to look at travel backpacks. A sales rep showed me the available selections. I decided to my evaluate my luggage needs for a while. I visited in April and May and received no offer of any assistance. Their clothing selection for hiking or paddling has become very disappointingly limited. I saw very little paddle gear. No one greeted me. I have found hiking wear and the travel backpack I wanted at other local retailers all for a better price because they offered better discounts. I hope REI has something left to buy when my membership points become available to redeem in 2027. The lifetime membership doesn't seem worth it for me.