Tracy was super helpful and had tons of patience with us as we asked a bunch of questions regarding the right gear for a big upcoming trip. She and Eliza were kind and straightforward with lots of great info and support. We will be back to this REI for all of our outdoor needs!
isabella gonzalez
Dec 18, 2022
5
Love to come to this store!! but Today our cashier Jerremy went above and beyond . Great customer service .:) Happy holidays !!!
Millie Kwan
Sep 7, 2022
5
Convenient and arranged as many other REI locations I have been to in the past. They have clothing and equipment for hiking, camping, biking, and watersports. They also have a used equipment section which I had not seen at REI in the past. Fast check out and found what we needed.
T
Aug 12, 2022
3
May (thanks for help with my trying on 1,000 running shoes) and Noelia (thanks for keeping my shoebox up front) are professional, helpful, and nice people
8/12/2022 update: One of two pairs of running shoes I bought ended up being a half size too small, so I bought a larger size online since they were out of stock at the store. I wore the smaller shoes for two weeks while waiting for the new shoes to come in
When I returned the small shoes at REI, the cashier, first letter J, was insulted that I had worn them over a period of two weeks. He couldn’t even make eye contact with me once he saw the sneakers, which had dirt on them because I wore them outside. If it’s REI’s policy to allow for sneaker returns within a year, train your cashier to not be a jerk about it
Gary Hatch
Jul 12, 2022
5
This bike shop has served me well for 12 years. They are personable, reasonable and totally helpful.
Philip M.
Apr 22, 2022
4
Nice people, but not as knowledgeable as they used to be in this store. I used to feel like everyone here was an expert hiker and outdoors type, but it's another job. Also the return policy isn't close to as amazing as it used to be. Still good tho. All in all, good if not compared to its former self.
