I have taken Amtrak for the past few years and have normally always had a good experience with them. I took a train to Charlotte on Saturday and I was very disappointed. I rushed to get to the trains station, only to find out that I didn't have to. I signed up to get any alerts and didn't receive any until the train was already 30 minutes late! The train was about an hour late. No one offered a refund for the time wasted! My friends in Charlotte waited an hour for me when they didn't have to. Also they only offer student discounts in NY, CA, and the MIdwest. College students everywhere could use those same discounts! Hopefully service in the future will be better, as I have always had good experiences with them, but as for this one: not so much!
Oct 7, 2018
Its an old fashioned train station. Some history on the walls, nice and clean. Benches are that comfortable, no wifi, few chargers (none by benches). Staff was friendly and announced arrivals of trains.
Aug 12, 2018
My experience with Amtrak was A+ for me. Our round trip to NYC than back to NC was enjoyable, comfortable, entertaining and mostly exciting. They need to fix one problem and that's the bathrooms on the trains, its very smelly. Other than that we were satisfied with Amtrak. Word of advice, (Brin your own food,snacks and drinks). Their concession stand is costly. Only thing free is a cup of ice. Amtrak we love you and we look forward to another trip with you all. God bless keep up the good work for the passengers.
Oct 7, 2018
A beautiful station close to downtown. $6 Uber ride to the Durham Bulls Stadium
Aug 3, 2018
Great place to waiting on a train, met a veteran who works behind the window, had a good conversation there!