Ms. J Kirkland
Jul 16, 2025 3

K D
Jul 14, 2025 3

Matt McCulloch
Jun 27, 2025 3

I’ve stayed here at least eight times probably. Very clean, newly renovated rooms, easy location to duke activities. On site bar and restaurant, nice staff. Would love to have 24 hour room service but I understand that’s beyond the scope of a hotel that’s three stars. The curtains don’t fit the window correctly and let quite a bit of light leak through. Edit: One of the front desk staff women were incredibly rude for no reason while I was picking up my DoorDash order. Haven’t heard that tone of voice or gotten an eye roll from somebody in customer service and quite a long time.

Sachin Bansal
May 26, 2025 4

🏨 Room Quality Room felt modern and spacious. Bed and linens were comfortable. 🚿 Cleanliness Room was very clean. 🌐 WiFi and Connectivity No issues with the wi-fi 👥 Staff and Service The staff are a bit hit-or-miss. Big props to Ron Karlosky, their GM, for a warm greeting and helping us get a king-bedded guest room, but I had to follow-up on a few minor requests that I made to the staff. 🍽️ Food and Beverage Food options are very, very limited at the hotel itself -- there are a series of snacks for sale at the front desk. 🏊 Amenities and Facilities The gym was good, but 3 out of the 4 Peloton bikes had their subscription lapsed so they weren't working. I was told by their GM that this was due to a management company change. 🌇 Location The #1 aspect of this hotel is (a) it is brand new so overall everything feels new/modern; and (b) the location is AMAZING -- super close to West Campus (the only thing closer would be Washington Duke or JB Duke, but both can be pricey). 💵 Value for Money Compared to WaDuke or JB Duke (we went for Duke Reunion weekend), it was excellent value for the money/points. 📝 Extra Notes There are several great restaurants just outside of the hotel within less than a 2-3 minute walk from the front door of the hotel. We ate at one of these spots. If you walk a bit further (less than 10 minutes), there are a lot of other options as well.

Aj Inman
Mar 27, 2025 3

Merissa Ferrara Elisei
Dec 8, 2024 3

Pros- comfy bed. Great food and drug store within walking. Great lobby. Easy parking. Every staff member I spoke with was professional and helpful. That is worth a lot. I am giving them 4/5 stars on service only because they should never have booked a single room in the middle on a floor that was mainly booked to a soccer tournament. Cons- if you have light or noise sensitivity this is not the place for you. curtains leave a light gap. We overlook a parking structure and heard most street sounds. There is very little insulation so you hear everybody walking above you. And they have a metal barn door style sliding door for the bathroom which means there’s very little privacy as the door is noisy and not quiet. our shower door did not stay closed. It kept rolling open to the halfway point. Tip- ask to stay on an even side of bldg room because they may have less commotion in the evening. It’s one of those places that looks really nice but would expect more from a higher end accommodation.

Jesse Lucatino
Nov 23, 2024 5

Steve Vargas
Nov 12, 2024 5

Michael Usey
Nov 8, 2024 5

Ramona Metz
Oct 22, 2024 5

Queen Precious-Jewel Zabriskie
Oct 4, 2024 5

Natalie Roque
Aug 22, 2024 5

This is our favorite hotel in Durham. We check into this one, 3 times per year ( to move in, check out, visit our daughter at Duke University). It is the gem of Durham. Very clean, neat, modern, comfortable. We love the bar downstairs with the cozy dim lighting, and the blue neon lights. There are also many quaint areas to sit in, at the lobby. There is an adorable outside portion with many flowers in boxes, that are very inviting, and make you want to sit down and socialize, read, enjoy a drink. There are also multiple delicious and cute restaurants on the same block. Our bartender, Ashley, was stellar. She was so welcoming, and made us very comfortable. Ashley even introduced us to another Duke parent family at the bar, and contributed to us having a perfect night! Ashley recommended great spots in Durham, and her attentiveness and genuine personality, make this yet another reason to visit the AC Hotel. We are glad we found this treasure in Durham!

melanie connor
Aug 13, 2024 3

My family and I made an unplanned trip to the area and arrived with no scheduled accommodations. We chose this hotel based on location, handicap accessibility for my elderly mother, large accommodating rooms and bathrooms and price. I made reservations for two rooms, for two nights. The woman at the front desk was polite and "appeared" extremely helpful, booked our rooms quickly, I asked for a receipt, she said she folded it and put it with the hotel map/info and had us checked in and to our rooms fast. The rooms and bathrooms are very large, immaculate, pristine clean and accommodating in all aspects. The beds and pillows were more than comfortable with fresh linens. Seating and storage is more than enough. The bathroom is large, well lit, plenty of counter space and the walk in shower is huge and easily handicap accessible, for my mother's needs, the only issue I had with the room was the bathroom door is heavy glass and somewhat hard to move and close and the glass is frosted but not enough privacy for me. The issue we did have, which made an already stressful trip, more stressful, was.. we left early in the morning and only returned briefly later in the evening for my son to get something from his room, when he used the card key to unlock the door, it wasn't working, after multiple attempts, he went to the front desk and told them the problem, they said they corrected the issue, not stating what caused it and sent him on his way, issue fixed. When we returned late, with my elderly mother, I wanted to stop at the desk to make sure there were no issues with my room card key, before taking my mom back to the room, I asked the man at the front desk, he checked, said everything was good, then I asked what had happened that caused my son's card key not to work, he said that my son was checked out earlier because his reservation was only made for one night, I said no, I paid two rooms for two nights and in advance, I asked him to reprint my receipt for both rooms, which showed my room was also checked out of earlier and a new reservation was made for both rooms but my room was charged at a higher rate than the previous one I had already paid for, I explained the situation, the man said he couldn't fix the issue himself and would leave a note for the day manager, I stated I was concerned I was being overcharged and also double charged, he was in a hurry and reiterated the day manager would have to fix the issue. I went to my room concerned about the charges, as my bill was almost $800 for two rooms for two nights and inflated, double charges would be outrageous. I then went back down to the front desk after I couldn't sleep, hoping to fully resolve the issue. A new woman was at the front desk, I was hoping she would be helpful, which I was very sadly mistaken, all she did was complain, make excuses, tell me she was bombarded from the start of her shift and couldn't get her work done, ect... I explained that guest issues were part of her job and it is not good customer service to spend all her time complaining to a guest who had a serious billing issue and noted that I was never informed of the issue by any staff and had to figure it out on my own.. she said she was new, hired in Jan, '24 and was not fully trained... 7 months and you are not fully trained to know your job and work responsibilities!? She did nothing to help. When checking out the next morning, the woman at the front desk, addressed me, knew the issue and had it fixed and my billing correct before I even had a chance to explain! She was absolutely fantastic! And eased my stress! I told the manager my experience and suggested he do something special for an exemplary employee who deserved accolades versus the other employees who knew nothing about their job and showed extremely poor customer service. I would have given this hotel 5 Stars if it hadn't been for the three employees that made it a stressful experience because they didn't know their job, didn't care about the customer and showed poor customer service! Hopefully the manager did some retraining.

An L
Aug 2, 2024 3

We always try to choose this hotel because of its quality and price. Our favorite part is breakfast, as it often includes what we like and usually eat at home. But this time, things didn't go so well. The selection was very limited; the omelet from the menu was just a standard omelet with vegetables and cheese, while in other hotels, the chef offers different options every day according to tastes. The staff knows absolutely nothing about what they're serving. When you ask, "What is this?" they look surprised and run to the kitchen to ask. Out of the four dishes presented on the table, isn't it possible to remember what you're serving? The berries were served partially spoiled. The croissants were dry. The kitchen door, which constantly opens and closes, creaks terribly, which is very annoying when you've just woken up and come down for breakfast. This says a lot about how the hotel takes care of its appearance. I wouldn't recommend having breakfast at this hotel and paying $17 for it. **Pros of the hotel:** It's clean, spacious, and smells good. There are water/ice stations on each floor, which is very convenient, so you don't need to buy water bottles. The location is convenient; you can walk to Duke University. There's parking available, but you have to pay for it, and it's limited in size, so if you arrive late in the evening, you might have to park further away in another building across the street, which is not part of the hotel. The front desk staff is friendly. Overall, our experience at this hotel was 50/50. Since breakfast was important to us this time, and we chose it specifically for the delicious breakfast at other hotels in this chain, we were disappointed. Advice to the hotel management: Take a look at how the staff work at the hotels in Charlotte and Orlando. There's a big difference. Otherwise, it's quite good for a one or two-night stay.

AC Hotel Durham