Zaxby's Chicken Fingers & Buffalo Wings
Phone: (919) 251-9650
Cuisines
- American
- Casual Dining
- Fast Food Chains
- Restaurants
Hours
Monday: 10:00 AM – 12:00 AM
Tuesday: 10:00 AM – 12:00 AM
Wednesday: 10:00 AM – 12:00 AM
Thursday: 10:00 AM – 12:00 AM
Friday: 10:00 AM – 12:00 AM
Saturday: 10:00 AM – 12:00 AM
Sunday: 10:00 AM – 12:00 AM
Tuesday: 10:00 AM – 12:00 AM
Wednesday: 10:00 AM – 12:00 AM
Thursday: 10:00 AM – 12:00 AM
Friday: 10:00 AM – 12:00 AM
Saturday: 10:00 AM – 12:00 AM
Sunday: 10:00 AM – 12:00 AM
Map
Google Rating
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Waited for an extremely long time in the drive-thru and couldn't leave due to being blocked in by a curb. Wa is then given a completely wrong order. There were only 3 cars there for over 30 minutes and inside seemed quiet. Not sure what the issue was.
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There was a 15 min wait then they literally gave me a small portion of stale fries and a burnt toast… literally the only Zaxbys that’s buns… I live in Smithfield Nc and work here in Durham Nc. I’ve literally been to all the Zaxbys in the area and this one tops the worst ngl.
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I ordered my food through the driveway. Upon pulling up, the young man yelled something that I didn’t quite catch, so I just waited. 10 minutes go by, so I say, “Excuse me,” and he says, “Oh, thanks for waiting.” I order, and he repeats nothing back, so I get to the window, and I’m handed a container dripping with sauce when what I ordered only had dipping sauce on the side. So I let him know, and he goes on, “No problem. Leaves the window and come back with half the fries (the ones that didn’t have sauce on them) and overcooked, broken-up pieces of chicken.” I decided to just take the food. So I leave and park to eat, only to realize my drink is filled to the top with ice and barely any of my drink. I will not be back to this location as this is my first time coming to this location and my first time having bad customer service from Zaxby’s.
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I’m so frustrated with this company and this store. I’m tired of ordering meals with a side of fries and you give us 10 fries on the side then charge an arm and leg for your food. I’m tired of not getting what I pay for. Whoever is putting fries in the boxes, is carelessly shorting the portion size. I often have to order two fries because I know you will short us on fries. This plate was terrible, not fully sauced, cold, and not nearly enough fries to be considered a meal. This was more like a snack. You never give the appropriate amount of fries ever. I’m over yall. I need a brand new plate!!
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Cece at Zaxby’s was absolutely amazing! From the moment I walked in, she greeted me with such a warm smile and positive energy. She answered all of my questions clearly and thoroughly, gave great recommendations, and her suggestive selling honestly made my experience even better.
My order was completely correct and came out super fast. I tried the Birthday Cake milkshake, and between the flavor and the way Cece treated me, it honestly felt like it was my birthday! Her customer service skills are outstanding, and she has an incredible personality that really stands out.
Employees like Cece are the reason people come back. Amazing cashier, amazing service, and I will definitely be returning because of her!
Nearby Businesses
.21 Miles Away
.35 Miles Away
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