Great store. Bought my son an Alpha Dual Access Continental 4 Wheeled Carry on as a graduation gift. They monogrammed it right in the store.
May 20, 2023
I highly recommend this store and will always buy all my Tumi products here! The assistant manager Lubov Skiba is exceptional, professional and so very helpful and she is the reason I keep coming back to Tumi. Just 2 weeks ago I purchased a continental, dual access carry on suitcase. After my very first trip (just carrying on/not checking the suitcase) the handle broke off. Immediately after returning from the airport, I took the broken suitcase to the store and without any questions asked, Lubov replaced it with a new one. This was especially helpful as I am traveling again in 2 days! She recognized there was a screw missing in the construction and even apologized for the inconvenience I experienced. Lubov is amazing and exhibits the highest level of customer service of any establishment! A very loyal Tumi customer, WRS
Mar 19, 2023
Kevin is great! Came here on a Sunday afternoon hoping to get a feel for backpacks. He was extremely helpful when explaining differences between models. Would recommend visiting here if you’re in the market for luggage!
Mar 16, 2023
I left a Tumi suitcase for repair of the handle at the downtown Portland, Oregon store. Once repaired, the Portland store sent it to my local store at Southpoint and I returned the loaner bag and SP sent it back to Portland. Very pleased with service at rboth stores! This was a 7 year old bag - no cost for repair, loaner or shipping!
Dec 27, 2022
Ask for Kevin! He is fantastic and will make sure you have the right piece of luggage!