Red Roof Inn Durham - Duke University Medical Center
Phone: (919) 471-9882
Details
- Guest Rooms 117
Amenities
- Accessible
- High-Speed Internet (Fee)
- Is Accessible For Free?
- Parking Available
- Pet Friendly
- Pets Allowed
- Snack Bar/Shop
- Wheelchair-accessible Elevator
- Wheelchair-accessible Entrance
- Wheelchair-accessible Parking
- Wheelchair-accessible Restroom
Hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Map
Google Rating
-
We stopped by this motel at midnight after driving across the state for a medical appointment. I can’t say enough nice things about the front desk staff they were so nice however…
The room was dirty at first glance it looks ok. But it’s definitely not.
The walls and floors haven’t been cleaned in quite some time other than having been swept.
The bathroom was stained and dirty. If the cleaning crew would get a quality cleaning product and actually put in the effort to clean it would come clean.
The sink didn’t drain.
The air conditioner worked but smelled like mold that you could see on the actual machine.
The bedding was stained but smelled like bleach.
The tv had streaks where it had been went over with what appeared to be a dirty rag.
There were spider webs in every corner.
Yes we should have went straight back down and asked for a refund but we were exhausted.
We always bring our own bedding and cleaning supplies for the bathroom so we just made the best out of the 8 hours we stayed but I definitely don’t recommend it. -
So gross we had to cut our visit short. I frequent Red Roof Inns when traveling and know they can be a gamble, but until now I had never encountered stepping barefoot into a cold, wet, mystery slime on the carpet (pictured). If you have to stay here, I recommend close-toed shoes and a hazmat suit.
There was something sticky and fuzzy seemingly growing on the duvet and deep oil stains that still felt wet on the cover (pictured).
Everything was sticky and stained so we slept in our clothes. I will say that despite the wet nightmare and intense chemical odor, the mattress was comfortable.
Outside, trash was piled up in the corners of the stairwells and dog (?) waste everywhere.
Also note there are no microwaves, fridges, hair dryers, or coffee makers in room. -
The manager Alex and front desk staff are really nice and helpful. They are always polite and try to accommodate their customers. If customers ever have issues they try their best to do whatever they can to make their customers happy and want to come back when they need a hotel for any occasion.
-
If you’re looking for a place where you’re treated like a valued guest instead of just another reservation, I highly recommend this Red Roof Inn, in Durham! Make sure you stop over and meet Alex at the front desk. From the moment we arrived, the experience was absolutely wonderful, and the customer service truly made all the difference.
We initially stopped by hoping to check in early, and when we returned later than expected, around 6 PM instead of 3 PM, the gentleman assisting us was completely understanding, welcoming, and accommodating. He never made us feel rushed or like we were inconveniencing him. His attitude, kindness, and willingness to help made the entire process smooth and stress-free.
And here’s what really made this experience stand out: he even went above and beyond by providing us with a microwave and refrigerator at no extra charge! That kind of generosity and thoughtfulness is something you don’t see every day. It showed that he genuinely cared about making our stay comfortable.
The room amenities, the smooth check-in experience, and especially the outstanding customer service made this stay feel like so much more than just booking a hotel room. Sometimes, it’s not just about where you stay; it’s about how people make you feel while you’re there. This gentleman deserves recognition for representing Red Roof Inn so well!
I would absolutely recommend this location to anyone looking for a comfortable, welcoming, and hassle-free stay. If management reads these reviews, please recognize this employee because he is exactly the kind of person who makes customers want to return.
Red Roof Inn, you’ve earned a loyal customer! ❤️🏨 Great service, a welcoming attitude, and that extra touch of kindness made this a five-star experience. We’ll definitely keep this location in mind for future stays! 🙌 -
My daughter booked this hotel on booking.com and was charged for this room on her credit card but when I went to check in, the manager told me her card was declined and I needed to use another form of payment. After he charged my card and we went to the room which we were not happy with. I called my daughter and she said her card had already been charged and processed. We decided we did not like the rooms since the walls were dirty and there were sketchy people walking around and yelling across the hall way to each other. So we decided to go the the front desk and let them know that my daughters card was already charged and we did not want to stay there anymore. They refused to refund either of our cards but we left anyway since we did not feel safe staying there. The clientele there was very below average and made us feel unsafe. We decided to just drive home that night instead of put our lives at risk.
Nearby Businesses
.07 Miles Away
.08 Miles Away
.1 Miles Away
.14 Miles Away
