McDonald's
Phone: (919) 908-0155
Cuisines
- American
- Casual Dining
- Fast Food Chains
- Restaurants
Hours
Monday: 5:00 AM – 12:00 AM
Tuesday: 5:00 AM – 12:00 AM
Wednesday: 5:00 AM – 12:00 AM
Thursday: 5:00 AM – 12:00 AM
Friday: 5:00 AM – 1:00 AM
Saturday: 5:00 AM – 1:00 AM
Sunday: 5:00 AM – 12:00 AM
Tuesday: 5:00 AM – 12:00 AM
Wednesday: 5:00 AM – 12:00 AM
Thursday: 5:00 AM – 12:00 AM
Friday: 5:00 AM – 1:00 AM
Saturday: 5:00 AM – 1:00 AM
Sunday: 5:00 AM – 12:00 AM
Map
Google Rating
-
Just left this McDonald’s, was the most worst service I’ve had in a long time. I ordered at the drive-thru, in my order I had a caramel frappe, So when I approached the window to pick up my food The frappe wasn’t ready so they told me to pull up to drive-thru number two waiting area, So I asked before I pulled up could I order another hash brown and they told me I had to go through the drive-through again to order a hash brown instead of ordering it at the window which I know that could be done, you do not have to go back through to add to your order. Then I waited 10 minutes in my car for my frappe so I went inside and my frappe was just sitting on the counter being ignored. I’ve pictured my melted frappe a melted mess. An employee did apologize, but didn’t offer to make a new one and I understand mistakes can be made, but at least correct your mistake. But they made another mistake by giving me one hash brown when I ordered two and I had to remind them that I ordered two hashbrowns. Absolutely the worst. -
I had an extremely concerning experience at the McDonald's located at 3117 Tower Dr.
When I arrived, there was already a major incident taking place involving law enforcement. Police responded to the restaurant, and an individual was ultimately arrested. Because of the disruption, customers were already experiencing significant delays and confusion.
What concerned me even more was what happened afterward. A woman who appeared to be a manager arrived wearing flip-flops and a dress I personally observed her come directly from the parking lot into the restaurant and proceed straight into the food preparation area. I did not see her wash her hands before beginning to handle food.
Because this raised serious food safety concerns, I took a photograph. An employee noticed and asked why I had done so. I explained that I was concerned about someone entering from outside and immediately handling food without washing their hands.
The situation then escalated further. The woman approached me and began insulting me personally. Instead of addressing the food safety concern, she repeatedly called me "stupid," "an idiot," and "disgusting." I remained focused on the issue and explained that I had been in the restaurant long enough to observe both the police incident and her entry into the kitchen area. Her response was to continue belittling me and dismissing my concerns.
When I stated that I intended to contact corporate regarding both the food safety issue and the way I was being treated, her response was essentially that she did not care and that I could do whatever I wanted.
The most disappointing part of this experience was not the police incident itself. Emergencies happen. The real issue was the apparent disregard for food safety standards, professionalism, and basic customer respect afterward.
Customers should not have to worry about whether proper hygiene procedures are being followed, and they certainly should not be insulted for raising legitimate concerns. Based on this experience, I have serious concerns about the management and operational standards at this location. -
I placed my oline pick up order next to the pick window inside McDonald's. Told the app I had arrived, and waited. I waited next to the pick up window for twenty minutes. Staring at the employees. It wasn't very busy mid afternoon. The pick up window was around the corner from the register. I listened for my name or order to be called. Turns out you have to go to the front register and ask for your order. They keep the to go orders in the kitchen behind the register. They don't call out orders or put them in the pick up window when they are ready. After waiting twenty minutes (before I asked about my order) all the ice in my ice coffee had melted and watered it down. I ended up pouring it out. I would recommend you stick to the drive threw and not try to pick up inside.
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The Big Mac was the saddest-looking burger I have ever seen. The Filet-O-Fish sandwich advertised for $3 at the front of the restaurant was not honored. Instead, I was charged $6 for the sandwich. When I questioned the price, I was told that they didn’t know who put the advertisement out there and that it had nothing to do with them. How does that make any sense? If a price is advertised at your restaurant, customers should be able to expect that price to be honored. The soda also tasted diluted and seemed to have little to no carbonation. Overall, this was a very disappointing experience, with poor food quality, misleading pricing, and unhelpful customer service.
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The worst McDonald’s I’ve ever had . Today they had me pull into a parking spot to get my order , after 15 minutes nobody came . I go in and they erased my order . Then they made the order incorrectly and gave me an apple pie complimentary and the kid was laughing as he put it in the bag. It was burnt and black . I really hope that they didn’t do anything to our food and this will be the last time we ever eat here again.
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