McDonald's
Phone: (919) 471-9645
Cuisines
- American
- Casual Dining
- Fast Food Chains
- Restaurants
Hours
Monday: 5:30 AM – 11:00 PM
Tuesday: 5:30 AM – 11:00 PM
Wednesday: 5:30 AM – 11:00 PM
Thursday: 5:30 AM – 11:00 PM
Friday: 5:30 AM – 12:00 AM
Saturday: 5:30 AM – 12:00 AM
Sunday: 5:30 AM – 11:00 PM
Tuesday: 5:30 AM – 11:00 PM
Wednesday: 5:30 AM – 11:00 PM
Thursday: 5:30 AM – 11:00 PM
Friday: 5:30 AM – 12:00 AM
Saturday: 5:30 AM – 12:00 AM
Sunday: 5:30 AM – 11:00 PM
Map
Google Rating
-
Fast food? Waiting time is crazy. We order at 8:10pm. And now 8:51pm and the order is not ready. You said something in front and they show bad attitude and get upset. The store have a marihuana smell. Machines have not paper for receipt. The screen to see if your order is on process is turn off. If you can’t handle the shift or have not enough people to do it Close or don’t receive more orders.
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I went through the drive through yesterday and noticed they gave my food to the car in the front of me then took it back through the window. When it was my turn to get my food I asked the associate to remake it since it was in the car before me and he looked so confused with my question. After asking for the manager and explaining my situation she told me to go to the next window. Instead of them remaking my order they waited and only gave me fresh fries that were piping hot and put the old cold food at the bottom of the bag as if I would not notice. The people I'm the other car could have been sick or just dirty nasty people but I guess sanitary is not something they hold to a standard here. Food comes through the window it's supposed to be trashed not passed to customers but hey this is how germs spread and they don't care.
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⭐☆☆☆☆
Absolutely unacceptable customer service.
We ordered two cheeseburger combos and realized the fries were missing. When we went back through the drive-thru, we were told to pull forward and wait while the fries were cooked. We waited...and waited...only to realize the restaurant had closed without anyone coming out to speak with us or bringing the rest of our order.
To leave a customer sitting in the drive-thru without any communication is disrespectful and unprofessional. This wasn't our first negative experience at this location, and unfortunately, it continues to show a lack of customer service and accountability.
Mistakes happen, but ignoring customers is unacceptable. Management really needs to address what's happening at this location and improve the way customers are treated. -
We got in the line at this drivethru at 11:37pm, and finally ended up leaving at 11:59pm after waiting at the speaker for 11 minutes without any greeting or acknowledgement, even when I said "hello" at the speaker, while the cars that pulled up after us in the other lane had their orders taken. This store is perpetually understaffed and poorly managed but at least my order usually gets taken within a few minutes of pulling up.
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Pretty frustrated overall with tonight's experience and since they wont answer the phone Im leaving this review. I frequent this location several times a month. They always ask me to pull to the 3rd window to wait for my food but the issue is they just hand the food off and u then have to circle back around if something is wrong. I got my food and bc we had been waiting a while I drove off and had my fiancee look thru the food....a 10 piece and 2 fries were missing. I went back to location, only being 1/4 a mile away and the line was super long. My fiancee got out and went back up to the 3rd window and eventually someone came to it. We explained what was missing, the receipt was taped to the bag. The employee took our entire bag with him. We waited about 10 mins, he handed the bag back and we saw the fries and 10 piece on top. Got home, which is about 5 mins or so away and SURPRISE! the two 4 piece nuggets that were originally in the bag had been taken out!!! I dont understand why anything in the bag was touched at all, as we were MISSING food items, NOT given extra items!! At this point Im not going to go back to the location tonight because Im beyond frustrated, my food is cold, and Im tired. I did call several times but no answer. It's just ridiculous this even happened.
Also to add: the employee that came and took our bag of food was wearing a blue shirt, im assuming he was a manager of some sort and the bag we were given back no longer had the receipt attached to it...love that for me. The burgers had number 1461 on the wrappers but thats about it.
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