This hotel was a nice overnight the second time around for me. The 1st time was not the best experience, but I'm glad I had another overnight stay. My room was comfortable, clean, and inviting. However, the breakfast offered is overly priced and not worth the visit. Definitely recommend exploring other nearby areas. But this is a nice hotel stay.
Aug 29, 2023
Staff was great. Breakfast was also good but a little pricy for the caliber. Room was disappointing. It smelled heavily of bleach, which was quite unpleasant. Room lacked sufficient available outlets (needed 2 phones, Bluetooth headset and a laptop) and lacked modern USB receptacles. I dont think that 4 near the desk or beds is an unreasonable ask. Sink had very low flow & pressure. Heavy bathroom door with auto close was also repeatedly inconvenient. All told an OK place, but well below my expectations for the brand.
Jun 22, 2023
Good hotel and good location for research triangle park. I booked breakfast, but the record of my booking was gone. The system incorrectly checked me out early so cleaners tried to come into my room while I was getting changed.
Jun 19, 2023
After a delayed flight from Miami, and being stuck at Raleigh Durham airport, it was suggested by baggage claim to try this hotel... After reading through the reviews vs our overall experience, I must say, would come again. Our shuttle person, Ryan, was truly a vibe! Energetic, knowledgeable and kind. He suggested a food spot called, "The House", which seemed to be walking distance. The food there was amazing, I'm drooling just thinking about it.
Upon arrival to the hotel there was a bit confusion from different parties, however Ms. J at the front desk truly took care of us! Blessings upon blessings. We only stayed for a few hours, but I imagine a longer stay would be even more enjoyable!
As for the actual room, it is clean, but definitely in need of an update, no other complaints.
May 16, 2023
Nice location right off Interstate 40. Only 17 min to unc chapel hill.The facility was clean and well maintained. There is ample parking. The rooms were clean and nicely set up. My only complaint was that the air conditioner sounded like a plane taking off what it would kick in. The drain in the bathroom sink was also slow. My main beef was the restaurant seem to be understaffed. This resulted in a long wait for a relatively simple dinner order. However everyone seems to have difficulty hiring enough help at this time. The front desk staff was very friendly and helpful. Overall I would stay there again.
Apr 27, 2023
I wish in the near future the hotel can use wall-mounted refillable bottle for shampoo and hand wash instead of travel-size packs.
The hotel can use more employee training. My trip partner checked in at night time and the front desk staffs chatted to each other in front of him for 5mins without attending to his check-in. There was an non-front-desk staff wearing the earphones with a straight face walked around, without having eye contact with guests she met while taking the elevator and also in the lobby
Ex Plore RG
Mar 19, 2023
Good location and service to and from airport. Stay here for business but I would stay here for personal travel. Clean rooms, reasonable prices and friendly staff. It would be nice if the restaurant was open Sunday’s when business people arrive for Monday work. Will stay here on my next business trip.
Your Recommended Realtor Sharon Canovali
Nov 16, 2022
I've been making frequent visits to Durham to clean out a relative's home, with the help of a dear friend. Our 1st overnight, I chose a different hotel that was okay, but didn't inspire me to book there again. Via Google, I came across this Hilton Garden Inn. I see it's rated as a 3-star hotel, but based on its' employees friendly "above and beyond" service and true humanity, alone, should be higher. I do have to add the rooms are nice and the evening bar has a "Cheers" like feel and magically transforms to a top knotch fresh made breakfast area overnight. Marissa and Cleon absolutely have to get individual shout outs as exemplary members of a winning team. We've been back a few times with more visits planned. Thank you for being an extremely pleasant part of a long, difficult task.
Nov 16, 2022
We discovered this hotel close to a home where a friend and I were working on an estate sale for her family member. The hotel is very nice with comfortable beds and friendly accommodating staff. Cannot say enough good things about the 2 people we have had the most contact with, over several visits to the area-Marissa & Cleon!They have a buffet type breakfast ($11) that is really good with a lot of choices with cook to order items that are great!
Nov 13, 2022
The 2 beds room was really small. Nice and clean but not much room to get around. The bathroom was large. About as big as the room. We had to get our door cards redone often and that was a pain being on the 7th floor going up and down on the slow elevator. The hotel was booked solid and we were there for a large wedding so it was a bit of in convenience with these small details and pouring down rain all day and night.
Oct 28, 2022
Right by the airport. Checked in at 1am, very nice black guy helped me. The furnace is on the wall, so AC doesn't work on the window part, it actually has its own touch pad. Bed was comfy. Shower was nice. Breakfast was available but as much as you pay for those rooms, a decent breakfast that doesn't cost 10 dollars should be added. It's ridiculous how they get over on you that way.