Name: Enterprise Rent-A-Car
Telephone: (919) 620-1810

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Phone: (919) 620-1810

Directions 3.8

Google Rating

3.8

Kelly Lin a month ago

Easy process! Cameron the service rep was informative, even-keeled, and nice. He addressed any questions I had about pricing, split between claims insurance and my responsibility. Pricing seemed reasonable for what things are nowadays. Car (VW Jetta) was clean and drove well, no problems at all. They communicated well with me regarding when my car would be done with its fixes (my rental arrangement was part of an insurance claim fix) etc. Would definitely use Hendrick Collision Center + Enterprise again! My only note is that the car alerted about needing an oil change, but this could just have been not reset or they planned to soon and haven't yet.
Nicole a month ago

We made a reservation, showed up on time, and were told there were no vehicles available. Apparently Enterprise has mastered the art of taking reservations but skipped the part about actually having the car ready when you arrive.

As Jerry Seinfeld famously said, "Anyone can take a reservation. The important part is holding the reservation." Enterprise clearly doesn't understand that distinction.

We rearranged our schedule, made plans based on the reservation, and were left scrambling because they couldn't deliver on what they promised. Completely unacceptable customer service and poor planning.

Needless to say, Avis would never.
People’s Choice 3 months ago

This manager has a huge EGO; I would recommend he be re-trained to understand just because a customer voices their opinion about how they handled a situation you don’t go straight to “I’m going to cancel your reservation”. As an individual I would never be rude if someone from the public that’s a customer “I RENT A LOT FROM ENTERPRISE” state how they feel on not being able to come & get a vehicle that was reserved 48 hours prior to pick up but I say all this to say we should all be mindful on how you treat people because you just never know how or if you ever cross that person’s path again. I try my best to be a good person even when I might be upset its respect within anything, God bless!
Unorthodox 85 2 weeks ago

Cameron had provided excellent on front end of the car rental when I had a blow out on my vehicle by providing with a vehicle at the last minute.

Lela had provided excellent customer on the back when I having issues with the vehicle and quickly rectified everything.

What a great experience!!!
Rashawn Henderson 6 months ago

I had a very disappointing experience with Enterprise Rent-A-Car, and it felt racially biased. As a Black customer, I was treated very differently than others around me. The staff made my ending process unnecessarily difficult, What should have been a simple rental turned into a stressful and uncomfortable situation. I felt watched, doubted, and disrespected every time! No customer should feel profiled or treated unfairly because of their race. Enterprise needs to seriously address how its employees treat Black customers and provide better training on bias, respect, and customer service. I rent from this place numerous times I’m a platinum member and everytime it the same treatment! Me looking at my rental agreement each week the rate went up after the price was set for the week me been a platinum member doesn’t matter HUH and to top it off they charge me a extra hour on the return for been 30 minute late!! I WILL NEVER RENT FROM THIS LOCATION EVER AGAIN CARRY MY BUSINESS SOMEWHERE ELSE WHERE RESPECT IS SHOWN !!!!!!!!