Name: Enterprise Rent-A-Car
Address: 1606 Page Rd, Durham, NC, 27703, US
Telephone: (919) 620-1810

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Phone: (919) 620-1810

Directions 3.8

Google Rating

3.8

Nicole 5 months ago

We made a reservation, showed up on time, and were told there were no vehicles available. Apparently Enterprise has mastered the art of taking reservations but skipped the part about actually having the car ready when you arrive.

As Jerry Seinfeld famously said, "Anyone can take a reservation. The important part is holding the reservation." Enterprise clearly doesn't understand that distinction.

We rearranged our schedule, made plans based on the reservation, and were left scrambling because they couldn't deliver on what they promised. Completely unacceptable customer service and poor planning.

Needless to say, Avis would never.
A.Parker 3 months ago

I had a great experience with enterprise. The rental agent was friendly, professional, and took the time to explain everything clearly, making the entire process quick and stress-free. He even gave me his business card and encouraged me to reach out if I had any questions during my rental. That level of customer service really stood out. I would definitely rent enterprise again!
Jasmine Anderson 3 months ago

Harrison is a pleasure to work with! He got me into a really nice ride even though I booked my reservation last minute. I cannot say enough amazing things about my experience with Harrison. His customer service is top tier and he deserves all the credit for making my rental experience smooth and worry free. Thank you so much Harrison!
Sara Crump 2 months ago

The service I received when I picked up my rental car was efficient and generally fine. The only issue is that, a little over a month after renting the car, I received a letter in the mail saying that I had damaged the car. I did not damage the rental car. The statement I received indicated that I damaged the windshield and I owed Enterprise $615. Thankfully, I took a picture of the windshield (which was cracked) when I first entered the car. I don't know how this is going to resolve - I just sent the time-stamped picture of the crack to Enterprise, but I'm not happy. What if I hadn't taken the picture and had no evidence showing that the car was already damaged? I saw the not-great reviews of this place before I rented the car and ignored them because Hendrick was the closest option. I'm now regretting it because they clearly didn't record that this crack existed before I rented the car. Or maybe they did and this is a sleazy way for them to make more money. Regardless, take pictures and videos of your cars when you rent from this location to ensure they don't try to screw you over too.
Deborah Swinton a month ago

My husband and I had several great experiences with the team at the Page Rd. Enterprise. Abby, Marvin and Connor work well together as a team. They all helped us. My husband was sick and in pain . They were all so patient, courteous and professional. I have used this Enterprise store several times over the last few years. I truly feel that I was valued as as customer.