Name: Enterprise Rent-A-Car
Address: 3648 Durham-Chapel Hill Blvd, Durham, NC, 27707-2661, US
Telephone: (919) 490-6057

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Phone: (919) 490-6057

Directions 4.3

Google Rating

4.3

Joseph Foster 6 months ago

I had a solid experience with Enterprise Rent-A-Car and would rate it 4 out of 5 stars. The staff was friendly, professional, and made the pickup and return process pretty smooth. The vehicle itself was clean, well-maintained, and reliable throughout the rental period.

Overall, a dependable option for car rentals with great customer service—I’d definitely use them again.
Ken Schardt 5 months ago

I needed a rental due to a recent accident (not my fault, lol) The repair took a lot longer than anticipated, so I kept needing to extend my rental throughout the process. I had this rental for 6 weeks in total. The staff here made the entire process very easy. Shortly into my rental the initial car had a mechanical issue which caused me to switch rental vehicles. Again, props to the staff here for making even that swap seamless. I would definitely recommend this location to friends or use again myself if a situation arose. Thanks
Nicki Florence 2 months ago

My rental car experience was very pleasant. The vehicle was clean and well taken care of and the customer service was professional and friendly. I will definitely use them again.
Brandon Warner 3 months ago

To Whom It May Concern,

I am writing to express serious frustration with my experience today at Enterprise, and I'd like this escalated beyond the branch level.

I reserved a pickup truck four months ago (Confirmation #2119743519) and was checked in ahead of my pickup. Approximately one hour before pickup, I received a call informing me that no truck was available and that my reserved rate could not be honored at any other Enterprise location. I immediately made a second reservation at another local Enterprise (Confirmation #2120921368) to try to salvage the day — only
to receive a call shortly after that this location also did not have
the vehicle.

After two failed reservations, I had to take an Uber to RDU Airport to sort things out in person, where I found a line 22 people deep. After finally reaching the counter, the vehicle I was given has a broken air conditioner. Between two cancelled reservations, the Uber ride, the line, and the vehicle issue, this has now consumed over five hours of my workday.

As a result, I was forced to rent a vehicle from National Car Rental at my own expense to actually get on the road. I am demanding that Enterprise fully reimburse me for that National rental charge and for my Uber ride to the airport, in addition to addressing the failures below.

As a Premier client, I expect a level of reliability that simply was
not delivered here — twice. I would like to understand how two
separate confirmed reservations fell through with almost no notice, and I am requesting the following:

1. Full reimbursement of my National Car Rental charge
2. Full reimbursement of my Uber fare to RDU Airport
3. Honoring of my original reserved rate, applied as a credit or 7,000 points
4. Compensation for the significant disruption to my work day

Please have a manager or regional representative contact me today to resolve this. I will provide my National rental and Uber receipts upon request.

Sincerely,
Brandon Warner
Enterprise Gold
Daniel Carter 6 months ago

Friendly staff and fast checkin process. Seats in the car were definitely very worn and look like they were never steam cleaned but was willing to give some grace given my reservation was last minute. Otherwise had a great experience with my rental and would work with them again.