Name: Enterprise Rent-A-Car
Telephone: (919) 490-6057

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Phone: (919) 490-6057

Directions 4.3

Google Rating

4.3

Joseph Foster 5 months ago

I had a solid experience with Enterprise Rent-A-Car and would rate it 4 out of 5 stars. The staff was friendly, professional, and made the pickup and return process pretty smooth. The vehicle itself was clean, well-maintained, and reliable throughout the rental period.

Overall, a dependable option for car rentals with great customer service—I’d definitely use them again.
Sallie Austin 4 months ago

After having a terrible experience at Budget I ended up at Enterprise. The first location I went to was not very helpful so I ended up at the one on Chapel Hill BLVD. NAS was GREAT! I don't know if he could tell that I really needed help but, he went above all expectations. He help me get a vehicle and I was on my way. The process was very smooth and Nas' professionalism was 100! Thank you Nas for your help and kindness.
Ken Schardt 4 months ago

I needed a rental due to a recent accident (not my fault, lol) The repair took a lot longer than anticipated, so I kept needing to extend my rental throughout the process. I had this rental for 6 weeks in total. The staff here made the entire process very easy. Shortly into my rental the initial car had a mechanical issue which caused me to switch rental vehicles. Again, props to the staff here for making even that swap seamless. I would definitely recommend this location to friends or use again myself if a situation arose. Thanks
Nicki Florence a month ago

My rental car experience was very pleasant. The vehicle was clean and well taken care of and the customer service was professional and friendly. I will definitely use them again.
Brandon Warner 2 months ago

To Whom It May Concern,

I am writing to express serious frustration with my experience today at Enterprise, and I'd like this escalated beyond the branch level.

I reserved a pickup truck four months ago (Confirmation #2119743519) and was checked in ahead of my pickup. Approximately one hour before pickup, I received a call informing me that no truck was available and that my reserved rate could not be honored at any other Enterprise location. I immediately made a second reservation at another local Enterprise (Confirmation #2120921368) to try to salvage the day — only
to receive a call shortly after that this location also did not have
the vehicle.

After two failed reservations, I had to take an Uber to RDU Airport to sort things out in person, where I found a line 22 people deep. After finally reaching the counter, the vehicle I was given has a broken air conditioner. Between two cancelled reservations, the Uber ride, the line, and the vehicle issue, this has now consumed over five hours of my workday.

As a result, I was forced to rent a vehicle from National Car Rental at my own expense to actually get on the road. I am demanding that Enterprise fully reimburse me for that National rental charge and for my Uber ride to the airport, in addition to addressing the failures below.

As a Premier client, I expect a level of reliability that simply was
not delivered here — twice. I would like to understand how two
separate confirmed reservations fell through with almost no notice, and I am requesting the following:

1. Full reimbursement of my National Car Rental charge
2. Full reimbursement of my Uber fare to RDU Airport
3. Honoring of my original reserved rate, applied as a credit or 7,000 points
4. Compensation for the significant disruption to my work day

Please have a manager or regional representative contact me today to resolve this. I will provide my National rental and Uber receipts upon request.

Sincerely,
Brandon Warner
Enterprise Gold