Dunkin' Donuts - Festival Centre
Phone: (919) 819-7039
Cuisines
- Casual Dining
- Coffeehouse/Café
Hours
Monday: 5:00 AM – 8:00 PM
Tuesday: 5:00 AM – 8:00 PM
Wednesday: 5:00 AM – 8:00 PM
Thursday: 5:00 AM – 8:00 PM
Friday: 5:00 AM – 8:00 PM
Saturday: 5:30 AM – 8:00 PM
Sunday: 5:30 AM – 8:00 PM
Tuesday: 5:00 AM – 8:00 PM
Wednesday: 5:00 AM – 8:00 PM
Thursday: 5:00 AM – 8:00 PM
Friday: 5:00 AM – 8:00 PM
Saturday: 5:30 AM – 8:00 PM
Sunday: 5:30 AM – 8:00 PM
Map
Google Rating
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This is the worst Dunkin Donuts! I walk in and there is 2 workers I see. One counting money and the other is looking around. I say hello 2x before a response. The one counting money says "you can order on the kiosk or I'll be right with you. I order 2 jelly donuts on the kiosk. After awhile, I ask do you have any jelly donuts and she says no! I say "but I already paid" " I said give me my money back but instead I opted for 7 jelly munkins. Customer Service is terrible. Please find another donuts shop!
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UPDATE: after receiving such horrible service this morning i tried to reach out to the corporate offfice. I won't even bother. The reviews on the corporate level is lower than this location. SMH!
This location is the absolute worst Dunkin Donut location in this area. I order here on two occasions and both times the customer service in the drive thru was deplorable. Last year i placed a order in the drive thru the lady was rude. Asked me in a rude tone to speak up or pull my car closer to the microphone. I was already as close as i can get maybe try turning up the volume to your microphone. I received my order paid and left. Told myself I will not return.
This morning 12/30/2025 i stopped by thinking the service would be better. Nope, i was wrong. Yet again the girl asked me to repeat what i said in a very unproffesional tone a couple of times. Again asked to pull up closer to the speaker LOL. I asked her did she hear what i said she responds with i got it do you want cream cheese? Her tone and demeanor very rude and based on the other reviews I am not wrong! I immediately left the drive thru and took my business to Brueggers Bagels where the service was awesome and even received a good morning before ordering.DO BETTER DUNKIN DONUTS! -
The worst Dunkin' Donuts location! Customer service doesn't seem to matter, and they come off as rude in the morning. I was unsure about the new drink I ordered, and since the app doesn't allow you to see previous orders, they rushed me and said they didn't have the item. They actually did, but they just didn't want to assist.
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Used to love this Dunkin and the Dunkin app. First they discontinued my favorite egg white egg bites. Ok, that was a corporate decision apparently. Now, I can’t order any egg bites on the app at this location. I exclusively use the app, so now I avoid this location because I can simply take a different route for my commute and hit a different one that still offers the ability to order my item on the app.
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The drive-thru line was wrapped around the parking lot so I decided to go inside. Proceeded to wait at the counter for 5 minutes before being able to order. Once I ordered, waited another 4 minutes while the associate made drive-thru orders. And the coffee was made incorrectly. Awful.
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