Chipotle Mexican Grill
Phone: (919) 309-2901
Cuisines
- Casual Dining
- Mexican & South American
- Restaurants
Hours
Monday: 10:45 AM – 11:00 PM
Tuesday: 10:45 AM – 11:00 PM
Wednesday: 10:45 AM – 11:00 PM
Thursday: 10:45 AM – 11:00 PM
Friday: 10:45 AM – 11:00 PM
Saturday: 10:45 AM – 11:00 PM
Sunday: 10:45 AM – 11:00 PM
Tuesday: 10:45 AM – 11:00 PM
Wednesday: 10:45 AM – 11:00 PM
Thursday: 10:45 AM – 11:00 PM
Friday: 10:45 AM – 11:00 PM
Saturday: 10:45 AM – 11:00 PM
Sunday: 10:45 AM – 11:00 PM
Map
Google Rating
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I arrived around 8:45 PM, which is still far from closing time. The young man who helped me was really straight to the point and matter of fact. It’s my first time there and I’m reading off in order to him and he really was rushing me. He barely made eye contact with me as if I was invisible. Once he finished my two orders, he started working with someone else. I didnt know he was done nor that I had to go down to another lady who never made eye contact with me or said a word to me. I finally realized I needed to talk to her as she was the cashier. She wasn’t friendly at all. She told me how much and said thank you and walked away. The place was not clean certain spots of the floor was wet, which is a liability and it was just overall a very hollow experience. I will NOT be returning there and would recommend those of you who want to have experience excellent customer service at a chipotle, avoid this one . I suggest you go to the one on Roxboro Rd. They provide excellent customer service and the place is always clean and lastly , you always feel valued as a customer. . I was ordering the food for two of my family members so they would have to taste the food. The food appeared to be fresh. It looked good. I don’t know.
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Usually, I do not post negative reviews, but I feel the need to share this experience. I was genuinely surprised by the way the food was served. Normally, when you order food, you receive a standard scoop of each item, which is completely fine. If you want extra, you pay for it. I understand that.
However, in this case, the employee did not even give me a full scoop. He gave me half a scoop and left the other half still in the spoon. When I asked why the portion was so small, I was told that they are not allowed to give a normal scoop, not two scoops, not even one full scoop, just a reduced amount.
As a result, my bowl was almost flat. I am not someone who eats a lot, and I am fairly lightweight, but even for me, the portion size was shockingly small. On top of that, the chicken was burned. -
Arrived at 8:30 PM, well before closing. Staff were rude, they were out of rice, beans (main components of their meals??), and lemonades, and we were told it would be a 15-minute wait for more. They also messed up both meals in our order. To top it off, we got home and found a TREE LEAF mixed into one of the bowls, photo attached. There wasn’t even any lettuce in that order, so it definitely didn’t belong there. Awful experience start to finish, will not be back. I always have a better experience at Qdoba.
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I’m literally sitting here crying because I’ve been in the hospital ALL day with my toddler that’s being admitted. All I wanted was some food I ordered it and my mom and lil brother picked it up. To begin with they sealed an empty cup inside of my bag so I got no drink. Then my chips were stale and my bowl only has meat, rice and beans with none of the toppings I asked for. The system gave me a free drink but that does nothing for the fact that I paid $20 for awful food and an empty cup. I wasted my money and the company has no way of contacting them to communicate that so they can attempt to make it right.
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Food was good but the hispanic lady making food was rude and had a crap attitude like she didn't want to be there. That's mostly what our group talked about while we ate. Rude for no reason
Asian girl at register was really nice though. Probably won't be back
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