Chipotle Mexican Grill
Phone: (919) 309-2901
Cuisines
- Casual Dining
- Mexican & South American
- Restaurants
Hours
Monday: 10:45 AM – 11:00 PM
Tuesday: 10:45 AM – 11:00 PM
Wednesday: 10:45 AM – 11:00 PM
Thursday: 10:45 AM – 11:00 PM
Friday: 10:45 AM – 11:00 PM
Saturday: 10:45 AM – 11:00 PM
Sunday: 10:45 AM – 11:00 PM
Tuesday: 10:45 AM – 11:00 PM
Wednesday: 10:45 AM – 11:00 PM
Thursday: 10:45 AM – 11:00 PM
Friday: 10:45 AM – 11:00 PM
Saturday: 10:45 AM – 11:00 PM
Sunday: 10:45 AM – 11:00 PM
Map
Google Rating
-
I arrived around 8:45 PM, which is still far from closing time. The young man who helped me was really straight to the point and matter of fact. It’s my first time there and I’m reading off in order to him and he really was rushing me. He barely made eye contact with me as if I was invisible. Once he finished my two orders, he started working with someone else. I didnt know he was done nor that I had to go down to another lady who never made eye contact with me or said a word to me. I finally realized I needed to talk to her as she was the cashier. She wasn’t friendly at all. She told me how much and said thank you and walked away. The place was not clean certain spots of the floor was wet, which is a liability and it was just overall a very hollow experience. I will NOT be returning there and would recommend those of you who want to have experience excellent customer service at a chipotle, avoid this one . I suggest you go to the one on Roxboro Rd. They provide excellent customer service and the place is always clean and lastly , you always feel valued as a customer. . I was ordering the food for two of my family members so they would have to taste the food. The food appeared to be fresh. It looked good. I don’t know. -
Usually, I do not post negative reviews, but I feel the need to share this experience. I was genuinely surprised by the way the food was served. Normally, when you order food, you receive a standard scoop of each item, which is completely fine. If you want extra, you pay for it. I understand that.
However, in this case, the employee did not even give me a full scoop. He gave me half a scoop and left the other half still in the spoon. When I asked why the portion was so small, I was told that they are not allowed to give a normal scoop, not two scoops, not even one full scoop, just a reduced amount.
As a result, my bowl was almost flat. I am not someone who eats a lot, and I am fairly lightweight, but even for me, the portion size was shockingly small. On top of that, the chicken was burned. -
I’am not sure why the beans were undercooked and taste like water, the rice seems like they used too much water as well. The chicken was like shredded chicken and seems burnt. Seems like they served the food from the previous night. I didn’t go in. I had my daughter to go inside and this was around opening time. Never again. Go to another chipotle because trust me if I would have checked the food before leaving and headed back my way I would have returned it for my money back. I had everyone in the car to try the food to make sure it wasn’t just me. Taste like what I think dog food would taste like.
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By far the worst chipotle they were eating food while serving food it wasn’t chipotle they were eating to be exact chic fil a behind the counter drinking a milk shake then they aren’t taking any cash No cash sign all over and all I had was cash so I had to go next door to Enzo forced to buy a cookie that I didn’t want to give the chipotle workers exact change then asked for a manager on shift they all claimed there was no manager and just ate the food the quality was terrible need an follow up email if possible please and thank you
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Just came in for the BOGO deal if you wear a sweater just for the cashiers to hassle me about it not being “extra”. They made both bowls and I ended up just walking out after being told they’d just throw the other bowl in the trash. Poor customer service here typically. Plus the tables are always messy. And the rice is hard. Would not recommended this one.
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